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TQM Group3

This document discusses Total Quality Management (TQM). It provides definitions of TQM, its basic principles, elements, objectives, and the PDSA cycle. It also discusses advantages and disadvantages of TQM for manufacturing. TQM aims to achieve customer satisfaction through continuous improvement processes. Key elements include customer focus, employee involvement, leadership commitment, and addressing deficiencies to prevent poor quality. Both advantages like improved reputation and lower costs, and disadvantages like initial costs and resistance to change are outlined.

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73 views

TQM Group3

This document discusses Total Quality Management (TQM). It provides definitions of TQM, its basic principles, elements, objectives, and the PDSA cycle. It also discusses advantages and disadvantages of TQM for manufacturing. TQM aims to achieve customer satisfaction through continuous improvement processes. Key elements include customer focus, employee involvement, leadership commitment, and addressing deficiencies to prevent poor quality. Both advantages like improved reputation and lower costs, and disadvantages like initial costs and resistance to change are outlined.

Uploaded by

SalvadoRaulJr.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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TOTAL

QUALITY
MANAGEMENT
GROUP 3:
DJ DHOME
RAUL JR. MARK
JOHN
SERGIO
DENNIS
CHRISTIAN
KRISTOPHER
TQM

• Total - made up of the whole


• Quality - degree of excellence a product or service provides
• Management - act, art or manner of planning, controlling, directing,….
Therefore, TQM is the art of managing the whole to achieve excellence.
excellence

Total Quality Management


What does TQM mean?

 Total Quality Management means that the organization's culture is defined


by and supports the constant attainment of customer satisfaction through
an integrated system of tools, techniques, and training.
 This involves the continuous improvement of organizational processes,
resulting in high quality products and services.

Total Quality Management


The TQM System

Continuous
Objective
Improvement

Customer Process Total


Principles Focus Improvement Involvement

Leadership
Education and Training Supportive structure
Elements
Communications Reward and recognition
Measurement

Total Quality Management


Basic Tenets of TQM
 The customer makes the ultimate determination of quality.
 Top management must provide leadership and support for all quality
initiatives.
 Preventing variability is the key to producing high quality.
 Quality goals are a moving target, thereby requiring a commitment toward
continuous improvement.
 Improving quality requires the establishment of effective metrics. We must
speak with data and facts not just opinions.

Total Quality Management


The Three Aspects of TQM

Tools, techniques, and training in their use


Counting for analyzing, understanding, and solving
quality problems.

Customers Quality for the customer as a


driving force and central concern.

Shared values and beliefs, expressed by


Culture leaders, that define and support quality.

Total Quality Management


ELEMENTS OF TQM

 Customer Focus:
It is important to focus on the customer, both internal
and external i.e., the employees and the users of the end product - the students. In TQM parlance,
the customer is the next process and not just a person who pays for the product or service.

 Employee Involvement:
People at all levels make up an organization and their full involvement enables their abilities to be
used for an institution's benefit.

 Continuous Improvement:
There is a beginning to the process of TQM, but there is no end. Checking, rechecking, valuation,
re-evaluation, engineering and re-engineering are essential to ensure continuous improvement.
ELEMENTS OF TQM

 Universal Responsibility:
A TQM leader has to learn that inspection is not a means to achieve quality. One
eliminates the need for inspection by building quality into the product in the first place.
TQM helps us to recognize the fact that it is we ourselves who are responsible for
quality work.

 A Sustained Management Commitment to Quality:


An organization's performance and culture will ultimately reflect its senior
management's values. If an organization is serious about implementing TQM, the
commitment to do so has to start at the top, and the organization's senior management
has to be unwavering in its commitment to quality.

 Addressing Deficiencies:
TQM is a management philosophy that seeks to prevent poor quality in products and
services, rather than simply to detect and sort out defects. "An ounce of prevention is
worth a pound of cure”.
OBJECTIVES OF TQM

 To develop a conceptual understanding of the basic principles and methods


associated with TQM.

 To an understanding of how these methods and principles have been put


into effect in a variety of organisations.

 To develop an understanding of the relationship between TQM develop


principles and theories and models studied in traditional management.

 To do the right things, right the time every time.


PRINCIPLES OF TQM

TQM can be defined as the management of initiatives and procedures that are aimed at
achieving the delivery of quality products and services. A number of key principles can
be identified in defining TQM, including:

 Executive Management – Top management should act as the main driver for TQM and
create an environment that ensures its success.

 Training – Employees should receive regular training on the methods and concepts of
quality.

 Customer Focus – Improvements in quality should improve customer satisfaction.

 Decision Making – Quality decisions should be made based on measurements.

 Methodology and Tools – Use of appropriate methodology and tools ensures that non-
conformances are identified, measured and responded to consistently.
The PDSA
Cycle
Shewhart cycle Plan Document process
Collect and analyze data
Deming wheel
Develop a plan
Act
Standardize
successful
method, revise
unsuccessful
plan
Do
Implement plan
Using data to Collect data for
check: results evaluation
match the goal? Study
ADVANTAGES AND DISADVANTAGES
OF TQM
    Disadvantages using TQM      Advantages using TQM
1) Initial introduction costs- training 1) Improves reputation- problems
workers and disrupting current are spotted and sorted quicker so
production whilst being implemented. there are zero defects.
2) Benefits may not be seen for several 2) Higher employee morale- workers
years. motivated by extra responsibility,
team work and involvement in
decisions of TQM, requires effort on
everyone's part.
3) Workers may be resistant to change may 3) Lower costs - Decrease waste as
feel less secure in job . fewer defective products and no need
for separate
4) Quality Control inspectors
4) Inhibits the developers creativity because
they have to work out the inefficiencies.
ADVANTAGES AND DISADVANTAGES
OF TQM
Advantages of TQM Disadvantages of TQM
Manufacturing Manufacturing

1) It requires the effort of everyone so 1. Everyone works together to make


when policies are put into place, things work better.
everyone needs to make an effort
2. There is limited creativity in total
2) By creating products from the stand quality management for developers as
point of a consumer, this can only they are limited to making and fixing
help those developing the product to according to what consumers think .
see what works and what does not
3. There is a lot of pressure placed on
3) They can then begin fixing and employees to get things right the first
making the corrections as needed. time and not much room for trial and
error.
4) Things usually get done right the first
time. 4. Perhaps one of the biggest problems
with TQM and perhaps why so many
companies do not want to use the
system is because it is not very cost
effective in the short run .
5) The focus of total quality 5. The idea, and actual implementation
management is to save the company may prevent a large recall, but in the
money in the long run by eliminated mean time there are up front costs
possible errors associated with it

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