ORGANIZATION AND
MANAGEMENT
(ORG)
Hydie DC Cruz, MSIT
Chapter 1 1
Learning Objectives
Enumerate the key roles of management
Discuss the qualities of a GEM’s (Goal’s
Execution and Management)
Explain and appreciate the Management
Process
2
Five Function of Management according
to Fayol’s
Prevoyance. (Forecast & Plan). Examining the future and
drawing up a plan of action. The elements of strategy.
To organize. Build up the structure, both material and
human, of the undertaking.
To command. Maintain the activity among the personnel.
To coordinate. Binding together, unifying and
harmonizing all activity and effort.
To control. Seeing that everything occurs in conformity
with established rule and expressed command.
Chapter 1 3
The Qualities of a GEM(Goal, Execution,
Management)
The world “GEM” commonly refers to a
mineral or organic substance, cut and
polished and use as an ornaments, as seals
(items of assurance) and as talismans (good-
luck charms). These Qualities sought in
gems are beauty, rarity and durability.
Gems are generally cut to bring out their
natural color and brilliancy and to remove
flaws. The beauty depends on hardness and
resistance to cleavage or fracture.
Chapter 1 4
The Qualities of a GEM(Goal, Execution,
Management) (cont..)
The 4 Gems of Management by analogy stand for
the four important management cycle: Goal,
Execution, Measurement and Sustenance. It serve
to describe the management practice itself.
Goals, Execution, Measurement and
Sustenance are the four pillars that propel
organizations to surive,grow and reach greater
heights. They are the tools that leaders use to
galvanize a work force into actions. They are
solid anchors that ensure the organization’s
staying power when crisis looms.
Chapter 1 5
The Management Process
Management is a process, a non-stop
process of ensuring continuity and growth
within an organization. It involves Goal-
setting, Executing the plan, Measuring the
results, and Sustaining operations.
To ensure this, the manager needs to
concentrate on fulfilling four critical
functions (4 Gems of Management).
Chapter 1 6
The Management Process (cont..)
These Gems emphasize the most
valuable aspect of management process –
aspects that serve as the “gold miner” of
management excellence.
Chapter 1 7
The Management Process
Goal
Setting
Sustaining Executing
Growth the Plan
Measuring
the Result
Chapter 1 8
The Management Process
These is only one Management process with
a constant set of stages. The difference
mostly in :
1)The application of these stages
2) the phase that certain organization will
inclined to concentrate on,
3) the length of time it would be for the
organization to finish each stage before the
cycle begins once more.
Chapter 1 9
Assignment:
The GEM’s Management Wheels
Chapter 1 10
Roles and Responsibilities of a
Manager
Manager is responsible for a lot of
duties
Most of them supervisory in nature
In Carinderia settings, the manager
is often a jack-of-all-trades.
Chapter 1 11
Specific Responsibilities of a Manager
A.Staffing
The manager oversees his/her employees.
Ensure that they are trained properly, follow
company guidelines and policies,
interviewing prospective applicants,
hiring and firing.
In small company, manager may also be
responsible for payroll function
Chapter 1 12
Specific Responsibilities of a Manager
B. Communication
Employees need to know the mission and goals of
the business and what is expected of them to
achieve those results.
Medium-sized and larger company should
understand the directives coming from the upper
management, translate to the staff so they will
be on track all the time
Resolve conflicts, motivates employees, interact
with the public and preserve customer relations.
Chapter 1 13
Specific Responsibilities of a Manager
C. TRAINING
- In charge of orientation of new employees and
training to perform better in their jobs.
- Evaluate the progress on a regular basis to
determine whether or not additional training is
needed
- Identify who are candidates for promotions or
advanced positions in the company and create
career goals and plans to attain them
Chapter 1 14
Specific Responsibilities of a Manager
D. ADMINISTRATIVE INVESTIGATION
AND DISCIPLINE
Investigate any employee who violates
company’s rules and regulations.
Discipline when proven guilty
Discipline include termination from
employment.
Terminate an employee, after due process, who
habitually falls to perform under the known
agreed standards
Chapter 1 15
Specific Responsibilities of a Manager
E. EMPLOYEE RELATIONS
Maintenance of good employer-employee
relations
Poor relations affect morale of employee,
productivity, efficiency and triggers hostility
and It is bad for business
Happy employees are proven to be motivated
and more productive in the workplace
Chapter 1 16
Specific Responsibilities of a Manager
F. BUSINESS GROWTH AND SUSTAINABILITY
To ensure success of the company
Actions should be geared toward business growth
and sustainability
Managers run daily operations, coach employees,
maintain quality standards and ensure that its
product and services are fulfilling customers
needs
Review financial, budgetary and production goals.
Chapter 1 17
CASE STUDY
You are assisting in the small restaurant
business for your father.
As it is located in the university belt, sales
was brisk and pretty good.
Your 10 employees consisting of a cook,
dishwasher, waiter/waitresses were paid
properly in accordance with the Minimum
wage Law
Chapter 1 18
CASE STUDY (cont..)
You complied with all the labor standards
such as SSS, PhilHealth, Pag-Ibig,
Medicare etc.
Your business permit was renewed yearly.
As they were handling foods, your
employees were duly certified as healthy by
the Department of Health.
One day, 10 of your customers suffered
nausea, vomitted and were hospitalized.
Chapter 1 19
CASE STUDY (cont..)
Suddenly, health inspectors appear on your
restaurant.
Knocking the inside portions of your
refrigerator, a swarm of cockroaches
jumped out of them.
Rats were found running in your kitchen.
Your restaurant was instantly close.
What part of the GEMs cycle you have failed
to comply with?
Proposed solution:
Chapter 1 20
CASE STUDY PRESENTION (group of 5)
I. Executive Summary
2 to 3 Sentences only
II. SWOT (in diagram)
Strength Opportunity
Weakness Threat
III. Alternative Learning Solution (ALS)
(at least
(to be presented next meeting by group)
Chapter 1 21
Chapter 1 22
