JC & JP Activation – Home & Enterprise

I. JP Activation – Definitions
II. Target – Next 90 Days
III. JC-JP Major Activities
IV. JC-JP Role Wise Responsibilities
V. JC-JP Daily Progress Report (DPR) Format
VI. Fixed line OC – FTTH & Enterprise
VII. Tableau Dashboards

20.12.18
1. JP Activation – Definition

Sl. No Milestone Definition

1 JP Activation : Desktop Design Released Desktop Design has been released for minimum one FSA / JP

2 JP Activation : FSA Survey Construction Survey completed for minimum one FSA / JP

3 JP Activation : FSA RFC Design Released RFC Design has been released for minimum one FSA / JP

4 JP Activation : FSA Construction WIP Construction work started for minimum one FSA / JP

5 JP Activation – Home RFS Minimum 100 Home RFS (S2 ) in a JP

6 JP Activation – Office RFS Minimum 10 Office RFS (S2 ) in a JP

7 JP Activation – Home Connect Minimum 5 Home (Customer) Connect in a JP

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2. JC - Target By March’19

FTTH :
1. Construct 20% of Home Pass out of total Scope by March’19
2. Construct 10% of Home RFS out of total Scope by March’19
3. Connect Home 30% of total Home RFS by March’19
4. Activate 100% UJPs for all the milestones by Mar’19
5. Achieve all integrated OLTs having > 100 home connect by Mar’19

Enterprise:

1. Complete the 96F blowing and FSA work to complete 20% of the Building within 50Mtr distance
of Fiber network (only last mile pending) by March’19
2. Construct Last mile work and convert 50% of Office Pass into Office RFS by March’19
3. Connect Office 20% of total Office Pass by March’19

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3. JC & JP – Major Activities

i. Desktop Design release for FSAs

ii. Construction Survey for FSAs
iii. RFC Design Release for FSAs
iv. Construction WIP (Work in progress) in at least 1 FSA/JP
v. MDU Building Permission in FSAs where RFC released
vi. MDU Building Survey and Design Release
vii. MDU In Building Wiring
viii. Conversion of Building Pass & Home Pass into Building RFS & Home RFS within 30 days
ix. CAF Login within 7 days of Home / Office RFS
x. Home Connect & Office Connect in RFS Buildings
xi. Connect minimum 5 Homes and 1 Office in each JP by March’19
xii. Customer complaint Resolution within SLA
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4.a Roles & Responsibilities – JC Home Lead

JC Home Lead
Sl. No Activity

1 Drive creation of front in all JPs for network deployment in terms of Joint surveys , RFC release and FSA construction
2 Complete the MDU Building permissions from societies in FSAs where RFC design released
3 Drive creation of front in all JPs for Home RFS
4 Customer acquisition in FSAs where Home RFS is available
5 Ensure all the Integrated OLTs having minimum 100 Connected Customers
6 Drive and Ensure adherence to Home connect Service & Assurance KPIs
7 Review Daily Plan vs Actual , publish daily DPR , monitor productivity of all the UJPMs and achieve weekly targets
8 Maintain and manage relationships with local authorities and handling any unforeseen situations and escalations
9 Ensure timely selection and availability contractors ,partner, training and material issuance

KPIs:
Sr.No. Parameters Target KPIs

1 Customer Acquisition (Homes & Micro segment) per JP per day 4 CAF/HDSS / per day

2. Overall Customer Acquisition (Homes & Micro segment) per JP per week 150 CAF / Week

3 Home Connect (within SLA) Installations per JP per day 3 /Technician / per day

4 Home Connect (within SLA) Installations per JP per week 140 CAF / Week
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4.b Roles & Responsibilities – JC Fixedline Construction Lead

JC FTTx Construction Lead

Sl. No Activity

1 Completion of FSA Construction Survey

2 Initiate FSA construction for the RFC released FSAs . 90% FSA completion (Home RFS) within 90 days of FSA initiation

3 Activate all JPs – Initiate construction in minimum one FSA in each JP

4 All the Homepass data should be in system
5 Convert Home Pass into Home RFS within 30 days for the Sales front creation
6 Drive for closure of HOTO and close the punch point raised within 7 days
7 Drive the 96LT Fibre Blowing , Link T&D and Last mile completion for Building Connectivity
8 MDU building wiring completion
9 Monitoring Contractor selection process adherence and ensuring end to end material stock for construction activity.

KPIs:
Sr.No. Parameters Target KPIs
1 FSA Survey per JC 4 FSA / Month
2 FSA completion per month per JC 4 FSA / Month
3 Home Pass Per JC 8000 HP / Month
4 Home RFS Per JC 6000 Home RFS/ Month
5 96F Cable blowing per month 200 KM / Month
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4.d Roles & Responsibilities – JC Fixedline Network Engineer

JC Fixedline Network Engineer

Sl. No Activity

1 Desktop Design Release For all the FSAs

2 FSA Survey Completion along with Construction

3 RFC design release in all JPs (minimum one FSA / JP) within 3 days of Survey done
4 MDU in building survey and Design release to construction
5 Driving O&M and RE team for OLT sites readiness (RFC/HEX/RFE1 & RFE2) in all the FSAs where RFC design released
6 Installation & Commissioning of OLT once the FSA construction initiated
7 Enterprise network feasibility and suctioning
8 Enterprise Customer Service Delivery
9 ISP operation and Maintenance

KPIs:
Sr.No. Parameters Target KPIs
1 FSA Survey per JC 4 FSA / Month

2 RFC Release within 3 days of Survey completion per JC 4 FSA / Month

3 In Building design Release Within 2 days of Survey

4 OLT installation and Commissioning FSA with 500 Home Pass

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4.e Roles & Responsibilities – JC Sales & Home Connect Master Supervisor

JC Sales & Home Connect Master Supervisor

Sl. No Activity

1 Training to the JC & JP Manpower

2 Track and monitor KPIs of all JP Sales officer & technicians for evaluating performance
3 Responsible for reskilling /up skilling based on the evaluation outcomes
4 Conduct refresher program for bottom performers on periodic basis
5 Act as support/guide, in case of level up trouble shooting cases for closure within TAT to ensure customer delight
6 Establish connect and rapport with HNI customers
7 Responsible for tie up with target colleges
8 Responsible for creating optimum JP Sales officer & technicians pool availability
9 Proactively create JP Sales officer & technicians pipeline for expansion or replacement requirement on going basis
10 Certify JP Sales officer & technicians upon success full completion of training based on evaluation parameters finalized

KPIS:
Sr.No. Parameters Target KPIs
1 No. of Manpower trained within 3 days of onboarding 100%
2 Sales CAF Login (Homes & Micro) per JP per day 4 CAF/HDSS / per day
3 Home Care as per requirement Within SLA
4 Home Connect (within SLA) Installations per JP per day 3 /Technician / per day

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4.f Roles & Responsibilities – Urban Jio Point Manager (UJPM)

Urban Jio Point Manager

Sl. No Activities - Sales Activities – Home Connect & Care

1 Customer acquisition in FSAs where Home RFS is available Home Connect within 1 day for MDU and 7 days for SDU after appointment

2 Sales Pitch & Acquire Building Permission Work Order Assignment for Homes & Micro segment

3 Customers identification, Engagement , Communication Programs & campaigns Identification, Shortlisting, Agreement and Onboarding of Technicians

4 CAF Document & Order Collection, DKYC & ORN generation Provides Product Demo at customer premises

Material Requisition to SCM & Material Issuance to Technicians against call

5 Review Daily Plan vs Actual and publish daily DPR
allocation
6 Customer engagement and experience demonstration Pendency review of Home Installations

8 Sales Operation Support and Resolution Visits, when required, to Society/ RWA / Permission for customer support initiatives

KPIs:
Sr.No. Parameters Target KPIs
Sales
1 CAF Login per day per JP 4 CAF/HDSS / per day
2. Overall Customer Acquisition (Homes & Micro segment) per JP per week 150 CAF / Week
Connect & Care
1 Home Connect per week (3 per day/per team) within SLA 140 CAF / Week/JP
2 Home Care – Complaint resolution Within 4 Hrs.
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5.a DPR (Daily Progress Report) – FTTH & Enterprise
JC & JP to publish Overall completion , Daily Target and Daily progress for relevant Milestones
FTTH – DPR Format Enterprise – DPR Format
Sl. No. Mile Stone Definition Sl. No. Mile Stone Definition
FSA Level Data Enterprise Buildings
2 FSA Desktop Design No. of FSA Desktop design released against overall FSA scope Last Mile falling within 50 m from 96F/48F/24F Loose
1 Building LMP
3 FSA Const Survey Construction Survey completed against the Design released FSA Tube

4 FSA RFC Release FSA Ready for Construction design Released against Survey done 2 Builidng Pass Fibre has reached upto Zero Man Hole

5 FSA ROW Applied ROW applied for the RFC Released FSAs 3 Building RFS Fibre has reached inside the building
6 FSA Const WIP FSA Construction started against the RFC released FSAs MDU Buildings (Enterprise)
7 OLT Installed No. of IOLT installed where FSA Construction in progress Multi-tenant buildings (where fibre has reached upto
1 MDU Building Pass (ZMH)
Residential Buildings Zero Man hole
2 Building LMP No. of Building within 50 Mtrs of existing Fiber / 96F 2 MDU Permission Multi tenant buildings Survey permission available status

3 Builidng Pass No. of Building where Fibre reached up to zero manhole (outside Bldg) 3 MDU Survey Multi tenant buildings Survey completion status
4 Building RFS No. of Building where fibered reached inside the building 4 MDU Design In buildings construction design release status
MDU Buildings (Residential)
5 MDU Construction Multi tenant in buildings construction completion status
1 MDU Building Pass Multi-tenant buildings where fiber has reached up to Zero Man hole
Enterprise Connectivty
2 MDU Permission Multi tenant buildings Survey permission available status
3 MDU Survey Multi tenant buildings Survey completion status 1 Office Pass Point of Interconnects for Enterprise Buildings Pass
4 MDU Design In buildings construction design released status 2 Office RFS (P2B) No. of Offices where fiber reached inside the Building
5 MDU Construction Multi tenant in buildings construction completion status 3 Lead Generated Customer leads generated for Enterprise Business
Home Connectivity 4 CAF Login Customer Activation form received and entered in system
1 Home Pass No. of Homes where Fibre reached out side building (CR,NR,S2 RFS)
5 ORN Generation Customer Order generated is system
2 Home RFS No. of Homes where fibre reached inside the buildings
6 Office RFS (B2O) Customer links ready for service for received CAF
3 CAF Login No. of CAF logged in the system
4 Home Connect No. of Homes connected against CAF login 7 Office Connect Customer links commissioned against CAF login

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5.b DPR (Daily Progress Report) Format – FTTH
JC DPR Format
Daily Day JP DPR Format
Sr.No Milestone UoM Completed
Target Output Daily Day
FSA Work Sr.No. Milestone UoM Completed
Target Output
1 FSA Desktop Design FSAs 1 Home RFS HP
2 FSA Construction Survey FSAs 2 CAF Login HP
3 FSA RFC Design Released FSAs 3 Home Connected HP
4 FSA ROW Applied FSAs
5 FSA ROW Available FSAs
6 FSA Construction WIP FSAs
7 OLT Integration Nos
Residential Building Work
8 Building LMP Bldg
9 Building Pass Bldg
10 Building RFS Bldg
11 MDU Building Pass Bldg
12 MDU Permission Bldg
13 MDU Survey Bldg
14 MDU Design Bldg
15 MDU Construction RFS Bldg
Home Connect Work
16 Home Pass HP
17 Home RFS HP
18 CAF Login HP
19 Home Connected HP
JP Activation w.r.t Milestone
20 JP - FSA Desktop Design JP
21 JP- FSA RFC Design Released JP
22 JP- FSA Construction WIP JP
23 JP- Home RFS JP
24 JP- Home Connected JP
5.c DPR (Daily Progress Report) Format – Enterprise

JC DPR Format JP DPR Format

Sr. Daily Daily Daily Day
Milestone Resp. UoM Completed Sr.No. Milestone UoM Completed
No. Target Output Target Output
1 Office RFS POIs
Enterprise Buildings
2 CAF Login POIs
1 Building LMP Construction Bldgs
3 Office Connected POIs
2 Building Pass Construction Bldgs
3 Building RFS Sales Bldgs
4 MDU Building Pass Construction Bldgs
5 MDU Permission NPE Bldgs
6 MDU Survey Construction Bldgs
7 MDU Design Construction Bldgs
8 MDU Construction Construction Bldgs
Enterprise Connectivity
9 Office Pass Construction POIs
10 Office RFS (P2B) Construction POIs
11 Lead Generated Pre-Sales POIs
12 CAF Login Sales POIs
13 ORN generated Construction POIs
Service
14 Office RFS (B2O) POIs
Delivery
Service
15 Office Connect POIs
Delivery
6. OC - FTTH & Enterprise

Jio GigaFiber Operation

Centre
(FTTH & Enterprise)
Dedicated Function
Representatives at
NHQ (Enterprise
NHQ OC Coordinators
Sales, NPE,
For Support
Construction, Service
Delivery & Service Raising Query to OC through Jio Central
Assurance , TOPS etc)
I. Enter the url https://jiocentral.jioconnect.com/
II. OIAM page will be displayed, Enter login credentials
III. View the Jio Central Homepage and Raise the Query in the
State / JC / JP Field forces
Query Description Section
IV. Attach any relevant document related to Query (if any)
• Field Teams to use Jio Central for raising query V. Query Raiser gets a confirmation mail with case no. and query is
• Kaizala for responding to Field Surveys by OC assigned to function resolver
7.a Tableau - Dashboards

Accessing Jio Analytics Dashboards

 Go to https://analytics.jio.com
 In “My Reports” section, click at the relevant Icon e.g. “Fixed Line Business” & Access the dashboard

FTTH Dashboards Status Enterprise Dashboards Status

Sr.No Dashboard Readiness JC View JP View Sr.No Dashboard Readiness JC View JP View

1 L2O WIP WIP WIP 1 L2O √ √ √

2 O2A √ √ √ 2 O2A √ √ √

3 P2B √ √ √ 3 P2B √ √ √

4 T2R WIP WIP WIP 4 T2R WIP WIP WIP

* In case the members are not able to view the Dashboards, ticket can be raised to the email ID [email protected] for support
7.b Sample Enterprise O2A Dashboard
State View
O2A KPI’s
• SAF Generation : Count of Orders(Link wise or Site wise)
• SAF Approved : Count of Orders with Building RFS
• ISP Build Initiation
: Count of Orders whose Installation Work order initiated
• EDS Integration : Count of Orders whose Installation Work order is completed
and back-end commissioning done
• LINK RFS : Count of Orders whose Testing completed and test result
uploaded with customer confirmation.
• NOC HoTo Triggered : Count of Orders which is handed over for NOC Monitoring

JC View

Note:
 Filters can be applied as per SAF creation date, product and bandwidth
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Thank You