T24 CUSTOMER

September 2011
Objectives

In this session, you will learn about

► Overview and Features of customer application in T24

► Opening of customer records for individual, corporate and bank customers

► Amendment of customer records

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► Customer related enquiries and search options
Overview of T24 Customer

► Customer application is central or core to T24 system as all activities are

customer centric in nature .

► All Management information and services revolves around customer record

► It contains all the basic information about any entity that the bank is dealing with

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Overview of T24 Customer

► Information contained in the customer record is only descriptive in nature and not
financial

► Customer record once created will be used by all other applications in T24

► In T24, Customer records are opened and maintained for

Clients: Private, Corporate
Business
Agents: Other Banks, Design Courses
Brokers
Counterparties: Other Banks, Retail and Corporate
Features of Customer Application Account and contract based application

Customer

Current Account Loans and Deposits

Savings Account Foreign Exchange

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Nostro Account Money Market

Securities
CUSTOMER – STATIC TABLES

INDUSTRY
CUSTOMER.STATUS
SECTOR

CUSTOMER
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COUNTRY
DEPT.ACCT.OFFICER

TARGET
Features of Customer Application

► Customer record is created prior to any activity related to that customer

in T24

► Customer record is created as soon as essential details are avialable,

which is independent of account opening or any business transaction.
Additional details can be added any time
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► Customer Record is created only once and using the Customer ID all the
reports and enquiries are generated

► It is not possible to reverse an authorized Customer Record

Features of Customer Application

Different types of Customers can be created in T24

 Individual

 Corporate Clients

 Residential status to differentiate resident & non resident

 Agents
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 Counterparties

 Linking of customers with unique relationship code can be organized to

distinguish related customer & group customers
Features of Customer Application

► ID can be up to 10 digits which can be a manually created ID or an auto

generated ID

► CUSTOMER.DEFAULT Field to default values such as Industry,Target,

Nationality, Residence, Account Officer, Customer status based on the
value given in “Sector” Field
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Customer Record – Mandatory field details

► CUSTOMER MNEMONIC
• An alternative means to refer a customer

• ID is unique across T24

► SHORT.NAME

Business
A briefer version of the name of theDesign Courses
Customer, which will be used
for on-line enrichments, in any field where a Customer ID or Mnemonic
has been input.
Customer Record – Mandatory field details

► ACCOUNT OFFICER
• Identifies the Officer responsible for the Customer

• Allows generation of MIS information at the Account Officer level

► SECTOR
• Identifies the Sector Code relating to the Customer
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►TARGET
• How the Customer is considered by the Bank with respect to the Bank’s
marketing strategy
Customer Record – Mandatory field details

► INDUSTRY
• Identifies the industry in which the Customer belongs

► LANGUAGE
• Identifies the Customer’s language to be used for correspondence

► ADDRESS FIELD Business Design Courses

• For correspondence and to be used as the default print address. System
maintains details in DE.ADDRESS and possible to make non mandatory
using CUSTOMER.DEFAULT
Customer Record – Optional field details

► IDENTIFICATION DOCUMENTS
 Legal Identification documents and details can be specified

► CONTACT DETAILS
 Introducer name, date of contact

Business
► RELATION CUSTOMER AND Design
RELATION Courses
CODE
 Identifies the Customer Code or the Mnemonic of the related customer

 Multiple relations can be set up

 Relation code identifies the inter-relationship between Customer records and enables
a link to be formed for the purpose of evaluating the overall customer position
Customer Record – Optional field details

► LIABILITY CUSTOMER
 Indicates the customer consolidation number for credit grouping purposes Limit
sharing between Group companies
 After authorisation, becomes a no-change field and can be changed only through
LIMIT.CHANGE Field
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► CUSTOMER RELATIONSHIP MANAGEMENT
 Cross selling

 Financial, Residential and further details can be specified

Customer Record – Optional field details- KYC

 Exclusive customer ID helps bank to fulfill KYC norms.These information

can be recorded in Fields
LAST.KYC.REVIEW.DATE

AUTO.NEXT.KYC.REVIEW.DATE,

MANUAL.NEXT.KYC.REVIEW.DATE

 KYC relationship and KYC completion details can also be indicated

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 Rating of customers can be synchronized with each customer with multi
agencies in Customer. Rating field
Customer - Workshop 1

o Create an Individual customer record

o Choose Sector as 1001 (Individual). Retain the defaulted values
of Target and Customer Status and Account officer
o Change defaulted value in the following fields
Account officer as 3
Nationality and Residence as US
o Choose INDUSTRY AS 1000
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o Give values in ADDRESS, LEGAL DOC, FINANCIAL,
RESIDENTIAL AND FURTHUR DETAILS tab
o Create KYC and link to the customer record
o Commit the data. Get the record authorized.
Customer - Workshop Solution1

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Workshop 1 - Solution

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Workshop 1 - Solution

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Workshop 1 - Solution

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Workshop 1 - Solution

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Create KYC – workshop 1

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CREATE KYC- Workshop 1 - Solution

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CREATE KYC - Workshop 1 - Solution

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Linkage of KYC with the Customer Record

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WORKSHOP 2

Make the following amendments to your Customer record through

Customer Menu – Amend Customer Details Sub menu
o Choose the Introduction Details tab and indicate the introducer as
John Abraham
o Choose the Relation Details tab and include an additional Relation
Customer
o Commit and authorize the data.
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Workshop 2 - Solution

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Posting Restrictions

► POSTING.RESTRICT table identifies whether any restrictions have

been imposed for posting entries for a particular customer.
► Posting restrictions, if set at Customer level controls all accounts of the
Customer
► Posting restrictions are such as “Post no debits”, “Post no credits”,
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“Refer all debits to supervisor” etc Design Courses
Set/ remove Posting Restrictions – Workshop 3

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Customer Charge

► Periodic charges to be levied against the customer based on the charge

group for applications such as Funds transfer, Securities, Letters of
credit etc
► A record for each customer will be automatically created whenever a
new "customer" record is authorised
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► Charges created can also be amended
Amendment of Customer Charge – Workshop 4

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Amendment of Customer Charge – Workshop 4

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Additional Address

► When a Customer record is opened, System maintains the address in

DE.ADDRESS as PRINT.1 address of the Customer
► This is the address used for communication

► Sub menu Additional Address of Customer is available for inputting

additional PRINT, SWIFT and TELEXDesign
Business addresses.
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► Record Id can be input as C-CUSTOMER ID.DELIVERY
CARRIER.SERIAL NO
Additional Address Input – Workshop -5

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Additional Address Input – Workshop 5

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Prospect Customer

► Bank can create a customer record for prospective customer

► Bank may or may not allow business activity based on the setup in
company table in PROSPECT.ALLOWED Field
► Retention of Prospect customer record to be specified in
CUST.Retention Field in Company Table.
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► Prospect Record can be reversed

► CUSTOMER.TYPE to be set as active for a prospect record

Creating prospect customer – Workshop 6

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Creating prospect customer – Workshop 6

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Activating prospect customer – Workshop 7

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Perquisites for creation of a bank record

► To be predefined as Bank in ACCOUNT.CLASS table

► ID of Account. class table will be “Bank”

► Only if it is defined as a Bank, it will be treated as a bank customer in

other applications such as Account, FT, etc
► Sector to be chosen as “Bank” WHILEDesign
Business CREATING THE RECORD
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ACCOUNT.CLASS RECORD

ID will be
“Bank”

Sector codes are

to to be defined
here.

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Customer record – Bank

Sector code to
Business
be chosen as Design Courses
3001 for banks
Agency Record for Bank customers

► Agency record can be created only after creating a customer record for
a “Bank”
► Used for Standard settlement Instructions while dealing with the
concerned bank
► Useful for routing settlement instructions
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Agency Record

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An agency record
created for allied
Irish bank, the
prerequisite is the
customer record
for allied irish
bank
Enquiries

► By clicking on Enquiry sub menu, we can access the following enquiries

► Customer Search Full

► Customer wise details of Name, Nationality, Residence, Sector,

► Account officer and Industry are available. Can drill down to view

► Customer liability and position

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summary fromCourses
here
► Customer Relation

► Customer wise relationship details. Can drill down to view reverse

relationship details also
Enquiries

► Customer Accounts

Customer wise account details displaying list of Account Numbers,

Account Mnemonic, Account type, Currency, Working balance, Ledger

balance and Cleared balance. Can drill down to view accounting entries

Business as
for the day, Entries since last statement Design Courses
well as Forward movements
Enquiries

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Enquiries

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Enquiries

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Enquiries

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Enquiries

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Enquiries

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Self Practice -Creation of Corporate Customer

o Open a Corporate Customer record for ABC International by

o using Customer Menu – Open Corporate Customer sub menu
o Use Sector code 2001, Target code 7, Industry code 1800 – Health care
o Account officer - 3
o Nationality and Residence as US
o Customer Status code 21 – Financial – small
o Language code 1 – English
o Input suitable address Business Design Courses
o Commit and authorize the Record.
Self Practice -Creation of Bank Customer

o Open a Corporate Customer record for ABN bank by

o using Customer Menu – Open Corporate Customer sub menu
o Use Sector code 3001, Target code 30, Industry code 3100 – Banks
o Accounts officer - 27
o Nationality and Residence as US
o Customer Status code 21 – Financial – Medium
o Language code 1 – English
o Input suitable address Business Design Courses
o Commit and authorize the record.
Quiz

o What is the purpose of creating an agency record?

o What is an account and contract based application?
o What is Customer.Default table?
o What is KYC?
o What do you mean by Liability customer?

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Summary

At the end of this session, you have learnt about

► Overview and Features of customer application in T24

► Opening of customer records for individual, corporate and bank

customers
► Amendment of customer records
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► Customer related enquiries and search options
Thank you

www.capgemini.com/financialservices