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Selling Skills and Process Overview

This document discusses the selling process and essential selling skills for success. It states that selling involves interpersonal interactions with customers to make sales and maintain relationships. The proper selling process and effective selling skills help achieve long-term company goals. Key skills include problem-solving, communication, negotiation, listening, and conflict resolution. The selling process involves prospecting, pre-approach research, discovering customer needs, sales presentations addressing objections and closing deals, followed by follow up. An example for a tech company is provided, identifying restaurant customers, researching them, assessing needs, connecting via LinkedIn, demoing products with free trials, addressing queries, closing contracts, and following up bimonthly.

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Ruchika Singh
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254 views10 pages

Selling Skills and Process Overview

This document discusses the selling process and essential selling skills for success. It states that selling involves interpersonal interactions with customers to make sales and maintain relationships. The proper selling process and effective selling skills help achieve long-term company goals. Key skills include problem-solving, communication, negotiation, listening, and conflict resolution. The selling process involves prospecting, pre-approach research, discovering customer needs, sales presentations addressing objections and closing deals, followed by follow up. An example for a tech company is provided, identifying restaurant customers, researching them, assessing needs, connecting via LinkedIn, demoing products with free trials, addressing queries, closing contracts, and following up bimonthly.

Uploaded by

Ruchika Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Selling Process &

Selling Skills
Company- SemiQolon Solutions Pvt Ltd
Selling

Selling consist of
interpersonal interactions Proper selling process and
Success in selling does
with customers and effective selling skills
depend on applications of
prospects to make sales helps in achieving long
certain selling skills
and maintain customer term goal of company.
relationship.
ESSENTIAL SKILLS FOR
SUCCESSFUL SELLING
PROBLEM- CONFLICTS
COMMUNICATIONS
SOLVING RESOLUTION
SKILLS SKILLS
SKILLS

NEGOTIATION
LISTENING SKILLS
SKILLS
 Problem-Solving Skills - Selling skills when it
comes to learning to meet apprehension head on
and find creative solutions.
 Communications Skills- This skill might seem
self-evident, ability to perceive and interpret
the customer’s verbal and non-verbal clues
 Negotiation Skills- Negotiation has become an
expected part of sales. customers anticipate
that they will be able to negotiate with their
sales person, which means that sales reps need
SKILLS- to come to the negotiation table ready to
negotiate
  Listening Skills- Listening ensures that you
really understand what your customer wants to
tell you and can uncover real business needs and
pain points.
 Conflicts Resolution Skills- This is essential
sales skills for building and maintaining
successful relationships
SELLING PROCESS

Prospecting and Approach Discovering and


Pre- approach
qualifying understanding

Sales
Handling
presentation and Closing the sale Follow-up
objections
demonstration
Process-
Prospecting

• Process of identifying potential customers for the company’s products and services

Pre- approach

• Gathering information about sales leads


• planning the sales call

Approach

• Appointment to see the prospect


• Initial impression
Buyer’s need

• Discover and understand their buyers’ needs & problems.

SALES PRESTION

• Persuade the customers that the products/services will meet the customer need.

Objections

• Objections should be welcomed and turn it into a benefit

Closing

• Closing sale means asking for the order

Follow up

• After getting the customer order, task related to customer services.


Company- SemiQolon Solutions Pvt Ltd

Identifying Potential Pre-approach: Discovering and


Customers: Understanding: Approach:
Gathering the
1. Restaurants, information about Assessing the need Connect with the
2. Hotels, the (IT-head or or specifications prospect on LinkedIn
3. Small delivery-only manager) using Sales required by the and through tele-
restaurants. Navigator(LinkedIn). client. calling.
Company- SemiQolon Solutions Pvt Ltd

Sales Presentation: Handling Queries: Follow


Closing the deal:
up(feedback):
Demo of the workings Queries related to
Once the client likes
of the product were the customization Follow-up is to be
the product and the
presented along with and pricing were done after every two
deal is closed after
one month of free addressed by the months to check the
signing the contract.
trials. team lead. need of updation if
required.
Thankyou…

Group 6-
 Ruchika Singh
 Isha Malhotra
 Poorvi mishra
 Siddharth Bhatia

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