Scribd
Upload
2K views

Functions of Sales and Reservations Department

The Sales and Reservations Department is responsible for room sales, promotions, reservations, and handling inquiries for hotel facilities and services. The department determines room rates for various client types, processes reservations, and prepares reports on room statistics. It also coordinates with the front desk on room assignments and blockings. Some of the major client types are walk-in guests, corporate accounts, associations, travel agencies, government institutions, independent travelers, educational institutions, domestic travelers, and returning Filipinos.

Uploaded by

Markmarilyn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
2K views

Functions of Sales and Reservations Department

The Sales and Reservations Department is responsible for room sales, promotions, reservations, and handling inquiries for hotel facilities and services. The department determines room rates for various client types, processes reservations, and prepares reports on room statistics. It also coordinates with the front desk on room assignments and blockings. Some of the major client types are walk-in guests, corporate accounts, associations, travel agencies, government institutions, independent travelers, educational institutions, domestic travelers, and returning Filipinos.

Uploaded by

Markmarilyn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 6

ROOMS SALES AND RESERVATIONS

In many hotels, the task of selling and promoting


rooms as well as handling of reservations is
assigned to the Sales and Reservations Department.
The functions of this department include:
1. Determination of room rates for various types of accounts/clients;
2. Promotion of room sales, up selling of rooms;
3. Receiving and processing room reservations;
4. Serving as Center for Communications, handling inquiries on
hotel facilities and services as well as room rates and
arrangements;
5. Preparing reports-room sales, occupancy, availability status,
room count, and other statistics
6. Coordinating with the Front Desk for room blocking and
assignments
7. Handing pre-registration of guests
Types of Hotel Clients
For purposes of designating room rates, hotel patrons
maybe classified as follows:
1. Walk in Guest is a label given to a patron who comes
unannounced, looking for rooms. Walk in guests with repeated
patronage maybe rewarded for their loyalty by being given a
special rate or discount.
2. Corporate Accounts apply to companies or institutions, usually
with special credit arrangements in the hotel.If a credit line is
extended, these companies are allowed to book their guests on
charges provided that they send a letter of guarantee to the hotel
prior to the guest's arrival.
3. Associations-are groupings of individuals or companies
for a common purpose or goal, sharing ideas, hobbies,
beliefs, other lots of things.Examples: Personnel Managers'
Association, Hotel and Restaurant Management
Association, Lions Club, etc.

These associations make use of hotel services for live in


seminars, conventions and special events.They usually go
for lower rates since their members often pay hotel services
out of their own pockets.
4. Travel Agencies- Most of these agencies have pre-
arranged bookings of their tour groups in a hotel of their
choice. There are also many travel agencies that serve as
intermediary in booking clients ( usually travelers,
businessmen or tour groups) to the hotel, in exchange of a
pre-negotiated management fee or a commission.
5. Government Institutions/offices- Some have special
booking or credit arrangements with the hotel. Example:
TESDA, Department of Tourism, DTI. etc.
6. Free Independent Travelers (FIT)-refer to tourist or
travelers travelling alone. It can also refer to Foreign
Individual Tourist who are not joining any tour group.
7. Educational Institutions-Schools,Training Centers
8. Local/Domestic Travelers-known as “Sariling Atin”.
9. Balikbayan-returning or visiting Filipinos who are
residing or working abroad.
10. Other accounts

You might also like