LANGUAGE COURSE
DESIGN
Group 6 – MTESOL019
1. Trần Lê Mai Trâm
2. Văn Lê Uyên Vy
3. Mai Phước Tài
4. Trịnh Yến Nhi
5. Chu Thị Thủy Tiên
6. Nguyễn Huỳnh Thảo Nguyên
Aim 1: Students will be able to communicate
fluently and effectively in various business
contexts.
Objectives:
- Students will be able to answer phone calls.
- Students will be able to speak with native
speakers.
- Students will be able to make reservations
and arrangements.
Aim 2: Students will be able to write various
commercial issues.
Objectives:
- Students will be able to write business letters.
- Students will be able to write reports.
- Students will be able to write memos.
Aim 3: Students will be able to improve soft skills related to business
performance.
Objectives:
- Students will be able to make reasonable and responsible decisions.
- Students will be able to give well-structured presentations.
- Students will be able to cope with common problems in commercial
contexts.
- Students will be able to organize conferences sufficiently.
- Students will be able to negotiate new contracts with suppliers or
customers.
- Students will be able to socialize appropriately and formally with
managers, colleagues and clients.
COURSE MATERIALS
COURSE
MATERIALS
UNIT 1: TELEPHONING
OBJECTIVES
By the end of the unit, students will be able to:
• Use well the structure of request, permission, telephone language.
• Make polite requests, ask for permission, accept or refuse permission.
• Make a phone call, answer or transfer phone.
• Catch information over the phone
• Take, leave or pass messages.
CONTENTS
Topics: Telephone language, making contacts and exchanging information over phone
Language: Polite requests, asking, accepting or refusing permission.
Skills : - Listening to check information, answering phone, requesting a person or services, transferring a phone
call
- Reading about the speaking tips for the telephone.
Key activities: Role-play, listening and practicing the dialogue.
UNIT 2: GREETING VISITORS
OBJECTIVES :
By the end of the unit, students will be able to:
• Understand and use the structures with their functions to greet visitors.
• Welcome the visitors, ask their need and giving respond.
• Develop the good behavior in receiving visitors
CONTENTS
- Topics: Welcoming visitors, making offers or requests.
- Language: Would you like ...? and Would you mind...? Expressions to welcome
visitors
- Vocabulary : - Making offers and requests
- Reading about the forms of communication
-Writing the situational dialogue
- Key activities: : Making a conversation, Listening and completing the dialogue
UNIT 3: BUSINESS CORRESPONDENCE
OBJECTIVES
At the end of the unit, students will be able to:
• Know well the form of emai, ,memo, minutes, reports.
• Talk about amount, figure, report or notice the events.
• Read and write the Memo, minutes, report in correct form.
CONTENTS
- Topics: Writing the email, memo, minutes, reports.
- Language: Form of Memo, minutes, reports, form and some expressỉon for each business letters: Order,
inquiry, complaint.
- Skills work: - Talking about the facts, rewriting the things happened.
-Translating the Memo, minutes, reports.
- Writing the memo, minutes, reports in the correct form.
- Key activities : Filling in the blank, reply email,…
UNIT 4: BUSINESS MEETING & DISCUSSION
OBJECTIVES
By the end of the unit, students will be able to:
- Communicate in business conversation
- Make polite requests and offeres.
CONTENTS
- Topics: Greetings, introductions, names and job titles.
- Language: Job titles, expression in office discussion, greetings, introducing to others
- Skills work:- Listening and checking personal information.
-Talking about one's jobs or job titles.
- Reading about some different greeting customs
- Writing a personal profíle.
- Key activities: Make a conversation, Listen and complete the dialogue (VCD)
UNIT 5: REVISION
OBJECTIVES :
By the end of the unit, students will be able to:
• Review all the structures and language functions from units 1-4
• Do exercises to practice skills work
UNIT 6: DEALING WITH FIGURES & NUMBERS
OBJECTIVES:
By the end of the unit, students will be able to:
Report office report in different ways in expressing figures and numbers.
Talk about the pricing of sales receipt.
Report payment
Use economic terms
CONTENTS
Topic: date of appointment, meeting- hour, payment, benefit, vacation time.
Language: expression about time to schedules activities, currency, foreign exchange.
Skills: - Talk about pay guide.
- Report profit, price quotes, tax.
Key activities: group discussion, listing to a radio business new program
UNIT 7: PLANNING
OBJECTIVES
By the end of the unit, students will be able to:
- Plan and arrange appointments
- Talk about future plans
CONTENTS
Topic: planning of a new sales office, parties, events, programs, appointment arrangement,
Language: ways to plan
Skills: Meeting: interrupting and clarifying
-Listening: The secret of good planning
-Reading: Planning for development
Key activities: Presentation, practice, role-play, listen and answer the questions.
UNIT 8: NEGOTIATING
OBJECTIVES:
By the end of the unit, students will be able to:
Handle with business conflict.
Manage conflict
Reach an agreement
CONTENTS
Topics: managing conflicts, the best and worst qualities for a negotiator,
Language use: create a negotiation, closing a negotiation
Skills: - Listening : how to handling conflicts
- Reading: Good ways of dealing with conflict in a negotiation.
Speaking: discussion in a negotiation
Key activities: role-play, discussion
UNIT 9: PRESENTING COMPANY & PRODUCTS
OBJECTIVES
By the end of the unit, students will be able to:
- Describe products
- Present products to clients.
- Describe how a company develops a new product.
CONTENTS
Language: introducing the product, describe the product, state the product’s uses
Skills:
- Listening: best buys
- Reading: brand image.
- Speaking: mentioning selling points, inviting questions
Key activities: write report, presentation, listen and practice
UNIT 10: REVISION
OBJECTIVES :
By the end of the unit, students will be able to:
• Review all the structures and language functions from units 6- 9
• Do exercises to practice skills work
