Dispensing 1
Communication With Other Health Care Professionals
Learning Objectives
At the end of the lesson, the learner is expected to:
• Identify the roles of pharmacist in the healthcare setting
• Identify the roles of other healthcare professionals
• Demonstrate collaboration of pharmacist to other healthcare
professionals
Good Customer Service
I C
M L
Doctor or Pharmacist?
Can you identify any downside? If you are the pharmacist
would you do the same?
Role of Pharmacist in the Healthcare Setting
Medical counselors Educators
Advocate
Counseling is an important aspect
Reduce medication errors
Minimize incidence of drug interactions
Improve patient outcome
Previous role of pharmacists
Process
Make the
materials that
Study plants medicine the
can be source of
doctor wants
drugs
Make the Doctor +
plants materials medicine the Pharmacist +
doctor wants Patient
End goal : ensure that the best medicine is given to the patient
According to the National Pharmacist Workforce Survey, in 2014, 60 %
of pharmacists provided medication therapy management and 53
percent performed immunizations. Ten years earlier, only 13 percent of
pharmacists provided medication management and just 15 percent
administered vaccinations.
This shows that pharmacists develop into an integral part of the health
care team. This allows them to perform more patient care activities,
including counseling, medication management, and preventive care
screenings.
Advanced Roles of Pharmacists
Prevent and
control chronic
diseases
Give Manage HIV
immunizations patients
Benefits of the role of pharmacist in the health care system
1 Increase the quality of health care
2
Provide well-informed medicine regimen and
identify potential drug interactions
3
Prevent chances of adverse medicine reactions
(rehospitalisation)
According to Samaniego, T. (2011), in her article “ Pharmacists crucial in
effective healthcare”, pharmacists in the Philippines are viewed as the
one selling medicine or hiding behind the drugstore counters.
Leonila Ocampo , the president of the Philippine Pharmacists Association
has the following in mind:
There is more to a pharmacist than just being a seller of medicines.
Clinical pharmacy is a specialty practice
Pharmacists are medical experts because they study the details and
components of a drug or medicine
Pharmacists are the medication managers and counselors, who help
patients achieve the optimum benefits of medication.
Specific roles of pharmacists in the health care team
Health Services- deliver effective, Medical products technologies –
safe, and quality medicines include vaccines and medical devices,
Leadership and governance –
Health workforce - responsive to
take part in public health
patient’s needs and preferences
policy development
Health information - health
screening and surveillance
programs
Pharmacist Collaborative Practice Agreement
(CPA)
A formal agreement in which a licensed provider makes a diagnosis,
supervises patient care, and refers the patient to a pharmacist under a
protocol that allows the pharmacist to perform specific patient care
functions.
“A 2010 study found that patient health improves significantly when
pharmacists work with doctors and other providers to manage patient
care”.
Terms Used to Describe Pharmacists’ Patient
Care Services
Medication Therapy Management (MTM): A distinct service or group
of services that optimizes therapeutic outcomes for individual
patients.
MTM includes five core elements:
medication therapy personal medication medication-related
review record action plan
documentation and
intervention and/or follow-up
referral
Terms Used to Describe Pharmacists’ Patient
Care Services
Collaborative Drug Therapy • Patient counseling
Management (CDTM): A • Ordering lab tests
collaborative practice agreement
between one or more providers • Administering drugs
and pharmacists in which • Selecting drugs
qualified pharmacists working • Adjusting drug regimens
within the context of a defined
protocol are permitted to • Monitoring drug regimen
assume professional
responsibility for the following:
