Welcome to Our
Presentation
Rokibul Hasan
ID: 1439BBA02942
Modernization of NTUC Income
GROUP DETAILS
Name ID No.
Rokibul Hasan 1439BBA02942
Sharif- Ar- Rahman 1439BBA02978
Mujahidul Islam 1439BBA02982
Nazmul Alam 1439BBA02934
Monowar Hossain 1439BBA02936
ABOUT NTUC INCOME
NTUC Income is .....
Insurance company ( Singapur)
Set up in 1970 with a capital of $1.2 million
Strong growth to total assets of $27.6 billion with about 2 million
policyholders
4,600 employees (3,400 insurance advisors & 1,200 office
staffs)
Dealing with Life, Health, General, Commercial insurance,
Financial Planning, and Saving & Investment
"Top 3 insurer in the life insurance industry as well
as one of the largest general insurer in Singapore"
NTUC Income's early system
PAPER-BASED SYSTEM
5 steps of Insurance Process
NTUC INCOME’S EARLY SYSTEM............
Problems with paper-based
system:
There were too many processed.
There were too many documents
(hard to search documents, need
large storages)
It took long time to finish a certain
request for insurance.
NTUC INCOME’S EARLY SYSTEM...........
NTUC's Information systems
HP 3000 and COBOL
HP 3000 (Mainframe):
A huge computer made by Hewlett-Packard Company
Developed in 1973
NTUC choose HP 3000 first
SAMPLE OF HP-3000
NTUC INCOME’S EARLY SYSTEM...........
COBOL (Software)
Common Business Oriented Language
Developed in early 1980s
SAMPLE OF COBOL
NTUC INCOME’S EARLY SYSTEM...........
HP 3000 and COBOL still had problems like-
Frequently broke down
Short of back-up time
Much time and cost for restoring systems
Too long launch time for new products
Not real-time information the loss of opportunities for cross
products sales
Sharif-Ar-Rahman
ID:1439BBA02978
"SOLUTIONS FOR THE PROBLEMS WITH
THE EARLY SYSTEMS"
eBao Life System
"All this changed in 2003"
WHAT IS eBAO SYSTEM?
The Java based software
Developed by eBaoTech in 2003
Comprising three subsystems
Policy Administration
Sales Management
Supplementary Sources
SAMPLE of eBAO
FEATURES OF eBAO SYSTEM
Streamlined sales service Improved closure rate
Access the system 'in real Saving time and cost to
time' Anytime / Anywhere complete the whole
insurance process.
Improving response time
and customer satisfaction
Faster time to market Manageability
Single platform (a singular
Cut the time needed to
view) supports all
design and launch new
distribution channels.
products
"I got a fantastic deal: the best system
with much lower cost and much shorter
implementation time. I have to say that
this is revolution."
by the former CEO Tan Kim Liam
Q1. What the problems faced by income in this case?
How were the problems resolved by the new digital
system?
Problems How to Solve
Tedios & paper-based system Income's problems were
Too much time & cost solved in 2003 when they
Frequently broke down (HP switched to Java based 'eBao
3000 & COBOL) Lifesystem'.
Space for warehouse to store
documents
Nazmul Alam
ID:1439BBA02934
Q2. What types of information system and business
process were used by income before managing to
the fully digital system?
Income used HP 3000 as mainframe and they also used COBOL
programs in early 1980s.
With regarg to their business process, Income does all the works
manually. So there were too many processes and it took so long
time in their system.
Mujahidul Islam
ID:1439BBA02982
Q3. Describe the information systems and IT
infrastructure at income after migrating to the fully
digital system?
eBao Life System:
Customer-centric design
Seamless integration with imaging and barcode technology
Production definition modules that support new products, new
channels & changes in business processes.
All applications resided on two or more communication lines, all
of which were "load balanced" Minimizing downtime
occurance
Replace IT infrastructure:
Equipped with scanner
Changed into 20 inches monitor
Upgrade PC RAM to 128MB
New hardware and software
Change LAN cables with faster cables
Wireless internet
Monowar Hossain
ID:1439BBA02936
Q4. What benefits did income reap from the new
system ?
Benefits-1:
Saving lots of times for restoration of previous day data
Moving to a paperless environment
Faster accessing the system anytime, anywhere
Having opportunities of cross-selling by a singlar view of every
customer - accorss products & channels
Benefits-2:
Reducing 50 percent of time needed to design and launch new
products
Support agents, brokers & customers can do online services
easily (Helping Telecommuting workers)
Q5. How well is income prepared for the future?
Income seems to be well prepared for the future.
Income has extensive system flexibility and lauch new products
directly via eBao system in just a few days.
This may enable Income to be still more competitive in the
future.
Q. Are the problems described in this case likely to be
repeated?
If Income constantly improves it's systems and adopts newer
technology to keep up with rapidly changing business environment,
the problems never come up again.
