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Effective Communication Skills Guide

Communication is the process of transmitting information from one person to another through various means such as words, images, body language, and writing. There are different types of communication including downwards, upwards, and lateral communication within an organizational hierarchy. Effective communication requires strong listening skills to understand messages without barriers like noise, assumptions, or distractions. Developing good communication skills through practices like improving language, pronunciation, body language, listening, and public speaking is important for professional success.

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280 views16 pages

Effective Communication Skills Guide

Communication is the process of transmitting information from one person to another through various means such as words, images, body language, and writing. There are different types of communication including downwards, upwards, and lateral communication within an organizational hierarchy. Effective communication requires strong listening skills to understand messages without barriers like noise, assumptions, or distractions. Developing good communication skills through practices like improving language, pronunciation, body language, listening, and public speaking is important for professional success.

Uploaded by

meghnayadav
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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EFFECTIVE COMMUNICATION

SKILLS
What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING


INFORMATION, IDEAS AND ATTITUDES FROM ONE
PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF
MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
ITS CONSTITUTES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
IT IS A SOCIAL AND EMOTIONAL PROCESS.
What are the most common ways
we communicate?

mages
is ual I
rd V
Wo
en
Spok

Bod
y Lan
Written Word g ua
ge
Types of Communication
Downwards Communication :
Highly Directive, from Senior to subordinates, to assign duties,
give instructions, to inform to offer feed back, approval to
highlight problems etc.
Upwards Communications :
It is non directive in nature from down below, to give feedback, to
inform about progress/problems, seeking approvals.
Lateral or Horizontal Communication:
Among colleagues, peers at same level for information level for
information sharing for coordination, to save time.
HIERARCHY LEVEL
Manager
Executive Director

Vice President
Supervisor 1 Supervisor 2 Supervisor 3
A.G.M.

Manager

Supervisor
Horizontal Comm.
Forman
The Communication Process

Medium

Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier

Feedback/Response
Barriers to communication

• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Hearing Vs Listening

Hearing – Physical process,


natural, passive

Listening – Physical as well


as mental process, active,
learned process, a skill

Listening is hard.
You must choose to participate in the process of listening.
VALUE OF LISTENING

 Listening to others is an elegant art.


 Good listening reflects courtesy and good manners.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative
activity.
ESSENTIALS OF COMMUNICATION
Dos

Always think ahead about what you are going to say.


Use simple words and phrases that are understood by every
body.
Speak clearly and audibly.
Always pay undivided attention to the speaker while
listening.
While listening, always make notes of important points.
ESSENTIALS OF COMMUNICATION
DON’Ts

Do not instantly react and mutter something in anger.


Do not speak too fast or too slow.
Do not speak in inaudible surroundings.
Do not assume that every body understands you.
Do not interrupt the speaker.
How to Improve Existing Level of
COMMUNICATION?

IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY..
Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
Success for YOU…

…in the new global and diverse


workplace requires
excellent communication skills!
Presented By :-

• Nitin Chhabra – 1323


• Priyanka Goel – 1327
• Sonik Sharma – 1338
• Suranjan Maji – 1344
• Taapas Rastogi - 1345
THANK YOU

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