EQUIPMENT
RMA / REPAIR
IMPROVEMENT
M. Khomyuk
Executive Summary
This business case recommends [insert your text] and seeks formal approval to invest [ $ ]
in [20__ ] year.
The following expected results as [insert your text] will be delivered.
Proposed Actions:
[insert your text]
Why? Pain Points
Technolog
People Process Data
y
Poor data accuracy to
support decision
Change driver & Poor efficiency and
time-consuming
The ad-hoc Inventory making
Legacy software
management process No Historical data
Opportunities actions
Lack of search
capability
Lack of automation Manual records
Current Stage Double entering Unstructured process management Decommissioned
(Root Couse) records No duplicates control
Why? Problem statement
There is no digital request fulfillment.
There is no tracking due to SharePoint decommissioned
Equipment on repair takes too long-time which effect ITAM OpEx.
Budged owners not accepted policy and not approving expenses of damaged device by user.
Different entry point for each service center(email, phone, web site…)
No analytic
What? BO?
Vision
Unify FAs inventory management process based on IT Asset Management implemented practices
Structured process, Finite process, Repeatable & Flexibility process, Identification of triggers
The same data in all systems of the company
Requirements support
Scope
Management FA
Re-engineering
Added the necessary data
Support for processes and requirements
Company vision \ Strategy
Data-driven decision making (FAs refresh cycle, budget resource availability to support company run and growth)
Support for company policies
Protected data
Use of modern technologies
Benefits
Reduction of manual operations
Auditable OS Inventory process
Data accuracy OS inventory
Goals
Introduce Fixed Assets repository for office administration,
Arrange data to be used for budgeting & forecasting
Introduce OS Fixed Assets update by supportive processes
What do you do? Definition
A return merchandise authorization (RMA), return authorization (RA) or return goods
authorization (RGA) is a part of the process of returning a product to receive a refund,
replacement, or repair during the product's warranty period.
HW repair - to restore to a good or sound condition after fail or damage
Alternatives
What alternatives did you consider? <insert your text>
• <explain why proposed solution is the best solution>
Alignment To Strategic company goals
[Describe how the proposed initiative supports the organization's current strategic
outcomes (if applicable)]
<insert your text>
Goals and Deliverables
Provide one entry point for each service center
Make return submission simple for customers with an intuitive RMA request form
Manage RMA requests systematically: from their approval to ongoing support
Save time by approving incoming requests automatically
Measure supplier's performance
What do you do?
Service Name <Enter here Service Name>
Service Value <Describe here the positive effect on business processes, activities,
objects and tasks>
Service Offering <What does that Service allow to users (top 3 features of proposed
service)?>
A Service offering is defined as a description of service, designed to
address the needs of a target consumer group.
What business processes <Enter here name of Business <Enter here Business process
can be automated by that Process> Owner Name and Position>
Service?
Who is the Business Owner
of that business process?
Who? Who is your most important audience?
Which user groups <insert your text>
are you creating
value for?
The number of <insert your text>
future users
User types/roles <insert your text>
and
their characteristics
Who? Who will help you?
Initiator [is a person, who creates request about new Initiative via Helpdesk] <insert your text>
Business Owner of proposed solution [Business Owner plays the Sponsor role, <insert your text>
responsible for providing funding and/or resources to deliver the service and setting the strategic
direction of the service. ]
Service Owner of proposed solution [A role responsible for managing one <insert your text>
or more services throughout their entire life-cycle]
Project Manager [is responsible for planning and coordination of all resources <insert your text>
within his/her projects regarding the project portfolio and the mutual dependencies of
projects resulting thereof. He/she manages for reaching the planned project goals
within the predicted cost, time and quality estimates].
Analyst <insert your text>
Technical specialist <insert your text>
Representatives from other Departments <insert your text>
Vendor name and link to the web-site <insert your text>
Other Team Members
<insert your text>
How to join Supplier to Marketplace
T&C
Welcome Marketplace
Accept the terms and condition
Warranty agreement/RMA Support
Magento RMA
Conceptual Architecture Diagram
Authorization Return Merchandise Authorization (RMA)
partners
Return Management Authorization (RMA)
Corporate Personal
Equipment Equipment
Submit
Service Diagnostic
RMA\Repair
Shipment back
Warranty Active
Cost refund
Execution
Submit
RMA\Repair Approval
Warranty not flow
Troubleshooting, active
Request, Template
Damaged by
User
user,
profile
Technical repair
Major Risks
[This section outlines the main strategic risks. A risk is considered strategic if it has a high
overall retained risk value for the proposed Initiative]
<insert your text>
[IT News] [Announcement] [Action Required] [URGENT] [ALL COMPANY] [Survey] [Reminder]
🔒 CONFIDENTIAL softserve
Subject [Additional info]
Dear team,
Introduction
Main part
End part
Thank you
call send helpdesk
Kind regards,
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When?
Financial information
Does your initiative require budget? [Yes, No]
Do you have planned/approved budget for that Initiative? [Yes, No]
What Project ID for approved budget? [specify Project ID] <Specify Project ID>
What is planned costs? <Specify planned costs>
• Licenses
• Vacancy
• Other
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