VIETNAM NATIONAL UNIVERSITY – HCMC

INTERNATIONAL UNIVERSITY

SCHOOL OF BUSINESS ADMINISTRATION

ORGANIZATIONAL
BEHAVIOR

Lecturer: MAI NGOC KHUONG (PhD.)

 COURSE OBJECTIVES
 To demonstrate an understanding of the effects that
individuals and groups have on organizations, and apply
that understanding to the solving organizational
problems.
 To demonstrate an understanding of the theories and
concepts of individual, group and organizational behavior
as they apply to organizational decision-making.
 To apply concepts and theories about individual style and
perception to solving organizational problems.
 To apply theories of motivation to the management of
organizations.
 COURSE OBJECTIVES (Cont.)
 To apply theories of leadership to the management of
organizations.
 To apply an understanding of how important human resources are
to enhancing organizational performance.
 To analyze organizational HR practices and determine the effects
on competitive advantage, profitability, and/or overall
performance.
 To use systematic problem-solving approaches in developing
solutions to organizational problems.
 To create clear and concise written reports and oral presentations to
communicate understanding and application of theories, topics and
concepts.
 To effectively participate individually, and as a member of small
and large teams, in the completion of all course assignments.
 Essentials
of
Organizational
Behavior
 Course Outline
1 Course Introduction + Ch.1: Introduction to OB
2 Ch.2: Foundation of Individual Study
3 Ch.3: Personality and Values
4 Ch.4: Perception and Individual Decision Making
5 Ch.5 & 6: Motivation Concepts and Applications
6 Ch.7: Emotion and Moods
Midterm Exam
7 Ch.8 & 9: Understanding Group Behavior and Work Teams
8 Ch.12 & 13: Power, Politics, Conflict and Negotiation
9 Ch.11 & 14: Leadership & Organization Structure
10 Ch.15: Organizational Culture
11 Ch.16: Org’l Change - Research Finding Presentations
12 Research Finding Presentations
 Your learning styles?
How do you prefer to learn this
subject?
 The teacher talks more than the
students do?
 Interactive quizzes involve?
 A lot of written assignments involve?
 Others?
 My teaching philosophies
Teachers are those who use themselves as bridges,
over which they invite their students to cross; then
having facilitated their crossing, joyfully collapse,
encouraging them to create bridges of their own.
Nikos Kazantzakis

Without mistakes to learn from, there would be

very little to learn at all.
Jody Wood
 My teaching philosophies (Cont.)
To express the conviction that
experiential learning is effective:
 I hear and I forget
 I see and I remember
 I do and I understand
Confucius, Chinese philosopher & reformer (551 BC - 479 BC)
My teaching philosophies (Cont.)
 Class Organization

 Put yourselves in 7- member teams.

 Elect team leaders.
 Provide team leaders’ email addresses and
phone numbers for communication.
 Provide your class email address (if
available).
 Grading System
• Group chapter presentation      10%
• Chapter summary 5%
• Team Research Project 15%
Data collection: 5%
Research presentation: 3%
Research report: 7%
• Mid-term test 30%
• Final test 40%

Total 100%
 Group Presentation
 Each group is assigned to summarize all chapters
in the course outline and present the content of the
chosen chapters. Word file of chapter summary
(maximum 2 pages) and PowerPoint slides of the
group presentation are sent to lecturer’s email one
day (24 hours at least) before the class for feedback.
 All members of the group have to participate in the
chapter summary and presentation.

Note: Students are advised to read all chapters of the

assigned material and be well prepared before each class.
 Team Research Project
 A investigation of factors affect employee
behaviors; satisfaction, organizational
commitment, job commitment, loyalty, jot
engagement, etc. at the workplace in the fields of
Marketing and Business/Sales.
 Data can be collected through questionnaire
survey (questionnaire design is fully supported)
 The results of the research should be presented in
a research report and PowerPoint presentation
slides.
 Team Research Project (Cont.)
The content of the research report & presentation
 Title of the research
 Abstract (300 words)
 Introduction
 Literature Review
 Research Methodology
 Research Findings
 Discussions and Recommendations
 References
Note: - Presentation of research findings in the last 2 classes
- Submission deadline: One week after the last class
 Team Research Project (Cont.)
Students’ tasks
 Collect data (deadline: Mar. 23, 2014)
 Data preparation (deadline: Mar. 30, 2014)
 Analyze the data, and
 Write report
Lecturer’s supporting tasks
 Research Design, Questionnaire Design
 Support students in analysis of data,
 Support students in forming research topics, research
questions and hypotheses, research framework, and
using appropriate statistical analysis techniques, etc.
 Fields of Research

Marketing – Business/Sales in
Ho Chi Minh City
 Group Work Evaluation Sheet
Group No.: …Class code: … Group Leader:……

Student’s Name
Tasks
 Mr. A Miss B Miss C Mr. D Miss E Mr. F Mr. G Miss H

Chapter reading  x  x  x  x  x  x  x  x

Chapter summary 0  x  0  x  0  x  x  0

Chapter presentation  x  x  x  x  x  x  x  x

Attend group meeting  x  x  x  x  0  x  x  0

Research report writing  x 0  x  x  x  x  x  x

Participate of research  x  0  x  x  x  x  x  x
findings presentation

Note: bonus mark (1%) will be granted for everyone

who can manage to collect more data, every 5 extra
cases.
 Guide to Format of Research Report

 Research Report should be well prepared using

Microsoft Word and PowerPoint and submitted
electronically.
 The paper size should be A4 and the margins
should be top and bottom, right and left at 2.54
centimeters (1.00 inches), single lines.
 Font: Times New Romance – Font size 12
 Guide to Format Research Report

How to name your files

Chapter summary: Group 1 – Chapter 1 – Class code
Group 1 – Chapter 1 Slides – Class code
Research project: Group 1 – Research report – Class code
Group 1 – Research presentation – Class
Note: Group leaders will be in charge of submission of
group chapter summaries, chapter presentations, research
report and presentation, and the group work evaluation
form through email on the due dates.
 Important Deadlines
- Group leader submit files of chapter summary
(maximum 2 pages) and PowerPoint slides one
day before the class (at least 24 hours).
- Presentation Slides of research findings of all
groups must be ready for presentation in class
session 12 (our last class)
- Group leaders submit research report and
presentation slides on the due date (one week
after our last class).
 Contact Information

SCHOOL OF BUSINESS ADMINISTRATION

Lecturer: Dr. MAI NGOC KHUONG
Room: 307
Tel: 0933 679763
Email: [email protected] or
[email protected]
 VIETNAM NATIONAL UNIVERSITY – HCMC

INTERNATIONAL UNIVERSITY

ORGANIZATIONAL
BEHAVIOR
Chapter 1
Introduction to OB

Lecturer: MAI NGOC KHUONG (PhD.)

 Outline
 Define OB
 Value of OB study
 Behavioral science discipline and OB
 How OB make Org. more productive
 Challenges and Opportunities of OB
 Levels of analysis in OB
 1. Define OB
What is OB?
The study of factors that affect how individual,
groups and structure have on behavior within
organization (Robbins and Judge, 2008) for
improving organization effectiveness (Kondalkar,
2007).
What is organization?
A collection of people who work together and
coordinate their actions to achieve individual and
organizational goals.
Values of the Systematic Study of OB
Contributing Disciplines to the OB
 How OB make org. more productive
 The study of OB helps managers improve org’l
effectiveness.
 A manager raises employee’s self-esteem or
beliefs about his or her ability to accomplish a
certain task in order to increase the employee’s
productivity or job satisfaction.
 A manager can change the reward system to
change employee’s belief about the extent to
which their rewards depend on their performance.
 How OB make org. more productive (Cont.)
A manager can change the design of a
person’s job or the rules and procedures for
doing the job to reduce costs, make the task
more enjoyable, or make the task easier to
perform.
Management is the process of planning,
organizing, leading, and controlling an
organization’s human, financial, material,
and other resources to increase its
effectiveness.
 Challenges for OB
- The changing in social and cultural environment
 Challenges from breakdown in ethical values: Changes
in values, attitudes, and beliefs brought about by changes
in a nation’s culture and the characteristics of its people.
 Challenges from social responsibility: Developing well-
being: the condition of being happy, healthy, and
prosperous.
 Challenges in dealing with diverse workforce:
individual differences resulting from age, gender, race,
ethnicity, religion, sexual orientation, and socioeconomic.
The Four Layers of Diversity
Functional Level/
Classification

Geographic Location

Marital Work
Mgmt. Income
Status Content/
Status Age
Field

Parental Personal
Status Race Habits
Personality
Recreational Division/
Appearance Sexual
Habits
Ethnicity Dept./
Union Orientation
Unit/
Affiliation Group
Physical
Work Ability
Religion
Experience
Educational
Background
Work Source: L Gardenswartz and A Rowe,
Location Seniority Diverse Teams at Work: Capitalizing
on the Power of Diversity (New York:
McGraw-Hill, 1994), p. 33
 Challenges for OB (Cont.)

Fairness and justice challenges: challenges

to allocate jobs, promotions, and rewards in a
fair and equitable manner, achieving fairness
can be difficult.
 Challenges for OB (Cont.)
- The evolving global environment
 Understanding differences between countries

- Advancing information technology

 World wide web: a global store of information that contains the
products of most kinds of human knowledge
 Internet: the global network of interlinked computers
 Information: a set of data, facts, numbers, and words that has been
organized in such a way that it provides its users with knowledge
 Knowledge: what a person perceives, recognizes, identifies, or
discovers from analyzing data and information
 Information technology
 Challenges for OB (Cont.)
- Shifting work and employment relationships
 Downsizing: process by which organizations layoff
managers and workers to reduce cost
 Outsourcing: the process of employing people, groups,
or a specialist org to perform a specific type of work
activity or function that was previously performed inside
an org
 Freelancers: people who contract with an org to perform
specific services