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Logistics Management CHP 3

Order processing systems capture customer order data, store it in a central database, and send order information to other departments. They provide tracking of orders and inventory throughout the fulfillment process. Modern systems use software to automatically process orders placed online and send order details to manufacturers for production and shipping, helping businesses reliably fulfill customer orders and enhance customer satisfaction.

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51 views

Logistics Management CHP 3

Order processing systems capture customer order data, store it in a central database, and send order information to other departments. They provide tracking of orders and inventory throughout the fulfillment process. Modern systems use software to automatically process orders placed online and send order details to manufacturers for production and shipping, helping businesses reliably fulfill customer orders and enhance customer satisfaction.

Uploaded by

naaim alias
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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LOGISTICS MANAGEMENT

3. ORDER PROCESSING SYSTEM


3. Sistem maklumat dan proses
pesanan
3.1 Proses pesanan
3.2 Faktor lain yang memberi
kesan pada perintah proses
3.3 Sistem maklumat logistik
What Is the Definition of Order
Processing Systems?
• Order processing systems, in one form or another,
have been a part of doing business for ages, and
have developed alongside technology to provide
powerful means of capturing, tracking and shipping
customers' orders. Advanced order processing
systems can span multiple continents to track and
facilitate international orders, shipments and
returns for a wide range of product lines and
consumer segments.
Definition
• An order processing system captures order
data from customer service employees or
from customers directly, stores the data in a
central database and sends order information
to the accounting and shipping departments,
if applicable. Order processing systems
provide tracking data on orders and inventory
for every step of the way.
Significance
• Customer satisfaction is key to long-term
success in business, and fulfilling customer
orders reliably and accurately is key to
customer satisfaction. Order processing
systems help ensure that all of your customers'
orders are filled on time, since automated
systems can reduce errors in order processing.
This can enhance the customer experience and
maximize your company's profitability.
Types
• Traditional order processing systems are fully
manual, utilizing hand-written notes with
manual filing systems and reminders. In a one-
person shoe repair company, for example, the
proprietor may write orders by hand, in
person, on an order log sheet. He may take the
sheet home with him to make the orders, then
bring it back to the shop with the completed
order to keep track of who the customer was.
• Modern order processing systems are largely
technological in nature. A designer hat
boutique with outlets in multiple countries, for
example, is likely to accept orders online,
where they are captured by a specialized order
processing software package and sent
automatically to a third-party manufacturer in
another country. The manufacturer may then
attach the order sheet to the product when
shipping it to the hat shop, or it may ship the
hat directly to the customer using shipping
information from the system.
Advantages
• Having a solid order processing system in
place creates a win-win situation for
businesses and their customers. Customers
experience more reliable deliveries and
accurate order fulfilment. Businesses can
maximize their profitability by not misplacing
or misreading orders, not to mention the long-
term revenue boost that comes from
consistently satisfying customers.
Disadvantages
• Highly technological order processing systems can be
costly to implement and maintain, possibly requiring
additional information technology personnel to ensure
that the system functions smoothly at all times.
• Technological solutions are generally hands-off in
nature, since a large number of processes occur in the
background of software programs, requiring no input
from employees.
• Because of this, however, it can be much more difficult
to track down problems in technology-driven systems
than with simpler, manual systems where an employee
can personally recall each step in the process.
Considerations
• Order processing systems can utilize both the
new and old processes, mixing traditional
manual methods with technological solutions.
A wholesaler, for example, may have
salespeople who manually write down order
information, then enter the information into a
computer software package that automatically
forwards the information to the packing and
shipping departments.
Assignment
• How order processing system can benefit
automotive industry?

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