Future Logic GEN2 Ticket Printers
Troubleshooting and Repair
Presented by
Serial # Info
Breaking down the serial number in to 4 digit
segments helps to decipher configuration,
date code of the printer and individual unit
number
The first 4 digits in the serial number tell us the
configuration of the printer
0035200708060071 represents Netplex
0183200708060071 also represents Netplex
0037200708060071 represents RS232
0187200708060071 also represents RS232
Serial # Info Cont’d
The next 2 segments give us the
year, month and day of manufacture
for warranty purposes:
The second set of 4 digits indicates
the year of manufacture
So 0035200708060071 would be
made in ‘07
Serial # Info Cont’d
The third set of 4 digits represent the
month/day of Manufacture:
So 0035200708060071 would be a
build date of August 6
The fourth set of 4 digits represent
the individual unit number:
0035200708060071
Warranty Info
The Warranty is 24 months from the
date of manufacture.
So this printers warranty would expire
when?
0035200708060071
RS232 Printer
All manufacturers other than IGT
Uses 12 pin and 14 pin coiled cable
Dipswitch 2 in ON position to obtain
38,400 baud rate, Dips 1 & 2 on for
9600 baud rate
Model #PSA-66-ST2R
NOTE: Williams Bluebird uses Netplex
firmware in an RS232 printer
IGT Netplex Printer
Used only in IGT
Uses 8 pin coiled cable
Everything else is the same. The only
differences are the jumper
configuration, coiled cable and the
firmware installed.
Model #:PSA-66-ST2N
IGT baud rate is 19,200
Configurations – RS232/Netplex
Jumpers on motherboard switch the
communications (next to 12 pin Molex
connector)
Open pins – front: Netplex protocol
Open pins – back: RS232 protocol
Coiled Cables:
1. 8 pin – Netplex
2. 12 pin – Standard RS232
3. 14 pin – RS232 (most OEM’s)
Configuration settings
Jumper settings
will determine
configuration of
RS232 or Netplex
communication
Configuration settings Cont.
Dip switch settings
allows you to
change the Baud
Rate
Communication
speed
Motherboards
Jumpers change
communication
type
Dip switches, low
paper and door
open sensors are
now located on
motherboard
Motherboard Cont.
All motherboards come from FLI with
RS232 firmware loaded, even if the
Netplex configuration is ordered
(must always update firmware)
Some printing issues can be fixed by
re-downloading firmware
• Corrupted SLF file
Motherboard Cont.
Communication lockup: 2 stages
• Corrupted VFX file
Soft Lock-all LED’s w/comm.
Hard Lock-all LED’s w/o comm.
Lockup is referred as “flushed state”
in Ops and Tech manual
Use FLI download program to test for
comm.
Overview of Keypad L.E.D.s Status
Reporting
Refer to tables 2-1 and 2-4 on pages
3 and 4 of GEN2 OPS and Tech
manual for error codes and
description/Remedy
Print head error is a communication
problem
Sensors
Door Open Sensor:
On back end of
motherboard – flag
is on the base
Low Paper Sensor:
In paper tray
(doesn’t stop the
game from
working)
Sensors Cont.
Paper Present
Sensor: in the top
of the print head,
looks for index
mark on the ticket,
it allows the paper
to stop in the
proper position
Sensors Cont’d
Paper Chute
Sensor (AKA Paper
Taken Sensor):
Located in the front
(will sound if the
customer doesn’t
take the ticket out)
Sensors Cont.
Head Up Switch: in
the print mech.
housing. This is a
hard tilt. If the
switch goes bad or
is not activated it
does not allow the
ticket to print
Preventive Maintenance
Wipe print element and roller with
99.9% Isopropyl alcohol and cotton
swab
Blow out printer w/compressed air
Use cleaning card for p.m., if spillage
occurs, if excessive dirt is present,
also if print regions appear to look
faded
Diagnostics
A Diagnostic Ticket
provides three main
pieces of information:
-Model: either RS232 or
Netplex
-Firmware: ‘VFX File’ The
firmware that is loaded
-Library Inventory:
‘SLF File’ All of the
templates, fonts and
regions
Library Inventories and Firmware
If pieces of information are missing,
the unit requires a flash download
Different firmware's are applicable to
different jurisdictions
Techs need to know their own
jurisdiction, it’s helpful to recognize
others too
Download/Diagnostic Testing
For download and testing: dipswitch
2 on, all other dipswitches off
If downloading to RS232 with 9600
baud rate dipswitch 1 must be
turned off, after completed download
turn dipswitch 1 back on for game
communication
Dipswitch 2 is the standard setting
for communications and testing
Download/Diagnostic Testing
Laptop Computer/PC
24VDC power supply
Connections (harnessing)
• Evaluation cable for RS232
12 pin or 14 pin
• RS232 to Netplex converter box
Used for Netplex printers
Status Viewer program
Diagnostic Testing
QUESTION: Do you remember baud
rates for RS232, Netplex?
Status Viewer is very easy to use,
changes in status are ‘real time’
Testing of printer takes just a few
seconds
THE END
