Factors Affecting Employee Turnover and Job

Satisfaction: A Case Study of Amari Hotels and

Presented To:
Miss Shehla Hasan

Presented By:
Humaira Gill
Safia Khan
Waqas Anjum
Zohaib ul Islam
Contents
Amari Hotels & Resort
Introduction
Literature Review
 A case study of Amari Hotels and Resorts
Methodology
Factors Affecting Job Satisfaction
Preliminary Findings & Results
Conclusion

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
 Amari hotels and resort

Amari hotel and resort changed from

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
http://onearthtravel.com
Introduction
Tourism accounts for 6% in GDP
Bring the foreign currency in Thailand economic system
In tourism hotel industry concerns most
In hotel industry is much important
turnover is key issue in worlds hospitality industry
50% at non management level 25% at management level

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondaring Ronra and Assoc. Prof. Manat Chaisawat
What is Employee turnover

It is a movement of employees(churden and sherman, 1972)

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Measuring employee turnover
Number of leavers in a particular period as a percentage of numbers of
total employees during the same period

Number of leavers x 100 = Separation rate

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Cost of employee turnover

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Job satisfaction
How people feel about their jobs and different aspects of their jobs.
(spector, 1997)
A collection of feeling an individual holds towards his or her job.
(Robbins, 2005)
Job satisfaction correlates to the life satisfactio. (Rain,Lane &
Steiner, 1991)

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Job satisfaction and employee turnover
Turnover and absenteeism are related to job dissatisfaction
low absenteeism is associated with high job satisfaction

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Stages of Turnover
To think about quitting job
Cost associate whit quitting currant job
Search the alternative job
Alternative job
Evaluated the acceptability of alternative
Compare with currant job
Employee turnover

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Theories related to satisfaction

Maslow's hierarchy theory of need

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Two factor theory

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Hygiene Factors
Hygiene factors are identified as follows:
Company policy
Supervision
Relationship with supervision
Work conditions
Relationship with peers
Salary
Personal life
Status & job security

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Motivation factors
Identified as follows:
Achievement
Recognition
Work itself
Responsibility
Advancement
Possibility of growth

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
A case study of Amari Hotels and Resorts

http://blog.tourismthailand.org
Purpose of study
To explore factors affecting employee turnover.
The employee job satisfaction.
The impact of satisfaction on employee turnover at Amari hotels and
Resorts, Thailand.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Methodology
Target population is 3247 employees working for 11 Amari
Hotels and Resorts
Sample of 356 employees
Data collected through questionnaires
Questionnaire was designed in English and Thai language.
SPSS was used to analyze results.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Factors affecting job satisfaction

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Preliminary findings and results

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
 conclusion

Work itself
o employee empowerment
o Appropriate quantity of work

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
 Working environment
o sufficient tools and resources
o benefit packages according to
need of employees

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
 Growth and possibility for
growth
o career development program for
employee.
o Hire from within.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
http://www.istockphoto.com
 Limitation
Most respondents are non management

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
fghy