ninth edition
STEPHEN P. ROBBINS MARY COULTER
Chapter Introduction to
1 Management and
Organizations
© 2007 Prentice Hall, Inc. PowerPoint Presentation by Charlie Cook
All rights reserved. The University of West Alabama
Who Are Managers?
• Manager
Someone who coordinates and oversees the work of
other people so that organizational goals can be
accomplished.
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Classifying Managers
• First-line Managers
Individuals who manage the work of non-managerial
employees.
• Middle Managers
Individuals who manage the work of first-line
managers.
• Top Managers
Individuals who are responsible for making
organization-wide decisions and establishing plans
and goals that affect the entire organization.
© 2007 Prentice Hall, Inc. All rights reserved. 1–3
Exhibit 1–1 Managerial Levels
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What Do Managers Do?
• Functional Approach
Planning
Defining goals, establishing strategies to achieve goals,
developing plans to integrate and coordinate activities.
Organizing
Arranging and structuring work to accomplish organizational
goals.
Leading
Working with and through people to accomplish goals.
Controlling
Monitoring, comparing, and correcting work.
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What Do Managers Do? (cont’d)
• Skills Approach
Technical skills
Knowledge and proficiency in a specific field
Human skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize about abstract and
complex situations concerning the organization
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What Do Managers Do? (cont’d)
• Roles Approach
Interpersonal roles
Figurehead, leader, liaison
Informational roles
Monitor, disseminator,
spokesperson
Decisional roles
Disturbance handler, resource
allocator, negotiator
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Exhibit 1–5 Skills Needed at Different Management Levels
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How The Manager’s Job Is Changing
• The Increasing Importance of Customers
Customers: the reason that organizations exist
• Innovation
Doing things differently, exploring new territory, and
taking risks
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What Is An Organization?
• An Organization Defined
A deliberate arrangement of people to accomplish
some specific purpose (that individuals independently
could not accomplish alone).
• Common Characteristics of Organizations
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
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Exhibit 1–9 Characteristics of Organizations
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