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Basic Terminologies in Housekeeping

This document provides an overview of key terminology used in housekeeping. It begins by explaining the importance for housekeepers to understand room status signs and classifications to provide the best service. Several common terms are defined, including "due out," "checkout," "do not disturb," and classifications like VIP, VVIP, and FIT. Room types such as single, twin, king, family, suite, and connecting rooms are also defined. The document concludes with sample activities for housekeepers to practice applying these terms, such as matching room statuses to their meanings and identifying appropriate room types for different guest groups.

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Rizzaquel Daquioag
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2K views15 pages

Basic Terminologies in Housekeeping

This document provides an overview of key terminology used in housekeeping. It begins by explaining the importance for housekeepers to understand room status signs and classifications to provide the best service. Several common terms are defined, including "due out," "checkout," "do not disturb," and classifications like VIP, VVIP, and FIT. Room types such as single, twin, king, family, suite, and connecting rooms are also defined. The document concludes with sample activities for housekeepers to practice applying these terms, such as matching room statuses to their meanings and identifying appropriate room types for different guest groups.

Uploaded by

Rizzaquel Daquioag
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BASIC TERMINOLOGIES

IN HOUSEKEEPING
What is the important of knowing the
basic terminologies in house keeping?
• A dedicated housekeeper should know every
detail of her/his work. These includes
mastering the room status door signs and
guest room classifications. House keepers are
trained to render the best service they can
provide to all kinds of customers regardless
of their status but it is also important to know
whether their guest is in the VIP list or not for
them to be more competent in their job.
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

Due out - The room is expected to become vacant


after the following day’s checkout time.
Checkout - The guest has settled his or her account,
returned the room keys, and left the hotel.
Do Not Disturb - The guest has requested not to be
disturbed.
Occupied - A guest is currently registered to the room.
Stay Over - The guest is not expected to check out
today and will remain at least one more night.
Vacant and ready - The room has been cleaned and
inspected and is ready for an arriving guest.
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

Room Blocked - is usually under a firm agreement and is


for a set period of time
Out-of-order - The room cannot be assigned to a guest. A
room may be out-of-order for a variety of reasons including
the need for maintenance, refurbishing, and extensive
cleaning.
Check-Out - The guest has settled his or her account,
returned the room keys and left the hotel.
Vacant and Clean - Room is Vacant and Cleaned by the
housekeeper.
Vacant and Dirty - Room is Vacant and Dirty.
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

No Show - A guest who made a room reservation but did


not register or Check-in.
VIP - Decision Makers of Companies, Travel Agents, Honeymoon
couples, A guest who had a bad experience on his last visit,
Journalists, Event Planners, GM or Unit head of Companies etc.
VVIP - Board of Directors, Owners, Partners, Celebrities, Loyalty
members, Head of States or countries, Senior Government
officials etc.
 FIT - is an individual or family or group less than 7 rooms
travelling and vacationing with a self-booked itinerary.
Single - A room assigned to one person. May have one or more
beds.
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

FAMILY ROOM - it basically means that room allows children to sleep
there with their parents.  Beyond that, there are probably as many
different meanings to the word "family room" as there are hotels in the
world.
King - A room with a king-sized bed. May be occupied by one or more
people.
The room size or area of King Rooms are generally between 32 m² to
50 m².
Standard room - a standard room is likely the same as a queen or a
single room, great for a solo traveler or a couple. Expect a double bed. 
Deluxe room - these rooms might be a bit bigger with slightly upgraded
amenities or a nicer view. These rooms are typically equipped for
groups who need more space, like a couple or small family. 
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

Connecting rooms - Rooms with individual entrance doors from the


outside and a connecting door between. Guests can move between
rooms without going through the hallway.
The room size or area of Connecting rooms are generally between 30
m² to 50 m².
Penthouse - not all hotels offer penthouse suites, but these rooms are
high-end, big rooms – sometimes taking up the entire top floor of a
hotel – and come with the ultimate luxury amenities.
Suite / Executive Suite - A parlor or living room connected with to one
or more bedrooms. (A room with one or more bedrooms and a
separate living space.)
The room size or area of Suite rooms are generally between 70 m² to
100 m².
KEY TERMINOLOGIES
USED IN HOUSEKEEPING

Quad room - a quad room is set up for four people to stay
comfortably. This means the room will have two double beds. Some,
however, may be set up dormitory-style with bunks or twins, so
check with the property to make sure.
Double - A room assigned to two people. May have one or more beds.
The room size or area of Double Rooms are generally between 40 m²
to 45 m².
Twin - A room with two twin beds. May be occupied by one or more
people.
The room size or area of Twin Rooms are generally between 32 m² to
40 m².
ACTIVITIES
ACTIVITY 1:
Direction:Match the room status in Column B with their meaning in Column A. Write your answer in your paper.

COLUMN A COLUMN B
1. The guest is requesting services A. Due out
2. The guest stay at least one more night B. Check in
3. The guest has registered for a stay in the hotel C. Do not disturb

4. The room has been inspected and unoccupied D. Occupied

5. The guest requested not to be disturb E. Stay Over


6. The room is vacant but it is not ready for occupancy F. Vacant clean

7. The room is expected to be vacant within the day G. Vacant dirty

8. The room is reserved for guest H. Check-out


9. The room reservation has been cancelled I. Out of Order

10. The guest has settled hi account J. Blocked


K. No show
ACTIVITY 2
Direction: Identify the room status based on the given situation.
Room Status Situation

1. A newly wed couple just checked in and hang the DND sign on the door

2. The air conditioner of room 201 is not functioning.

3. The housekeeper just finished cleaning and inspecting the room assigned
to her

4. Cheska is about to leave the hotel but decided to stay because her flight
was cancelled.

5. James just returned his key to the front desk and left the hotel
ACTIVITY 3
Direction: Classify whether the given guest is;
VIP-Very Important Person
VVIP- Very, Very Important Person
FIT- Foreign individual Tourist
J- Joiner

____________1. A high ranking official


____________2. A traveller from Canada
____________3. An Ambassador
____________4. A president of a certain country
____________5. A person visiting a guest in the hotel
ACTIVITY 4
Direction: The word bank contains different classifications of rooms in the hotel industry.
Use thee words in completing the given statements about room classification
Single Room Twin Room
Double Room Family Room
King Room Economy
Standard De Luxe
Connecting Rooms Penthouse Suite
Executive Suite Twin Double room

________1. This room is designed to accommodate a small family.


________2. It has a king-sized bed and usually occupied by two or more persons.
________3. This room is usually short of standard facilities like television and other amenities.
________4. It is a room with two single beds.
________5. This room is more luxurious and equipped with amenities of superior quality.
________6. This room has a double bed and is good for two persons
________7. This is usually located at the top floor of the property
________8. This is designed for top executives.
________9. This room is sold at moderate rate and is equipped with facilities like air conditioner and television.
________10. It is a room with one single bed and is good for one person
ACTIVITY 5
Direction: A good housekeeper should know the different classifications of rooms in order for her to know the room
that is best suited for specific types of group of guests. Assume that you are at the front desk, what room will you
offer to the given types of guest?
A. Single Room B. Twin Room
C. Double Room D. Double-Double Room
E. King Room F. Family room
GUESTS WHAT ROOM WILL I OFFER?

1. A newly-wed couple

2. A small family who is in vacation

3. A businessman who is staying for a business


trip

4. A pair of tourist who cannot sleep well beside


each other

5. A group of teenagers
REFLECTION
 After knowing all the room status, I learned that……
_________________________________________________
_________________________________________________
 There are different kinds of guests but all guests should be treated…
_________________________________________________
_________________________________________________
 In cleaning rooms, we always prioritize check-out room so that I will be ready
when a guest arrives. If check out room symbolizes my priorities in life, it will
be…… because…….
_________________________________________________
_________________________________________________

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