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Casework Process

The document outlines the casework process which includes 4 phases - study, assessment, intervention, and termination. It provides details on each phase including engagement with the client, data gathering, treatment planning, implementing interventions, and ending the professional relationship when goals are met. Additionally, it includes a case example to demonstrate how the casework process would be applied to a client presenting with depression and suicidal ideations.

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Janna Monica Yap
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113 views18 pages

Casework Process

The document outlines the casework process which includes 4 phases - study, assessment, intervention, and termination. It provides details on each phase including engagement with the client, data gathering, treatment planning, implementing interventions, and ending the professional relationship when goals are met. Additionally, it includes a case example to demonstrate how the casework process would be applied to a client presenting with depression and suicidal ideations.

Uploaded by

Janna Monica Yap
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CASEWORK

PROCESS
Casework Process
•1. Study
• In the study phase, the client is engaged in presenting the
problem.
• The key is engagement.
• Client makes the important decision of whether to enter
treatment.
• Emphasis on the interaction is on the here-and-now and
on the problem not as might be perceived by the worker,
but as experienced at the moment by the client.
• Data gathering and history taking concentrate on
relevance.
Casework Process
• Study:
• Contacts during the initial phase may be among
the most dynamic of the entire process.
• Client is likely to feel most helpless and vulnerable
and most available to the helping process.
• Sympathetic listening, demonstration of
acceptance, reassurance, demonstration of
confidence in ability, and judicious stroking are
powerful tools of the social worker and can be
highly therapeutic.
Casework Process
•2. Assessment:
• Provides a differential approach to treatment
based on individual differences and needs.
• An individual’s strengths need to be identified and
utilized as part of the change process.
• Assessment is fluid and dynamic.
• Assessment begins with a statement of the
problem by the client.
• Results in an understanding of the problem.
Casework Process
• Assessment:
• It includes initial impressions that are
confirmed, modified, or rejected in the light
of additional information.
• It includes judgment about the strength and
limitations of the individual in coping with
the situation.
• Treatment planning and treatment itself are
guided by assessment.
Casework Process
• Assessment:
• There is mutual agreement of the
worker and the client in assessment.
• Goals must be congruent with the
client’s needs and the availability of
services. These goals are respected,
supported and reinforced.
Casework Process
•3. Intervention:
• Intervention or treatment begins with the
first contact.
• The study process is treatment when it helps
the client to clarify the problem and to make
changes from this understanding.
• The relationship is the mainspring of social
work intervention.
• Warmth, caring, and congruence have been
identified as essential qualities.
Casework Process
• Intervention:
• Skills include interviewing, recording, letter
writing, referrals to other agencies and
services, and helping the client to use
personal and other resources.
• Efforts support and strengthen the client’s
ego through emotional catharsis,
reassurance, clarification of the problem,
and sympathetic listening.
Casework Process
• Intervention (basic principles):
• Right to determine own course of action
within the limits of their capacity to make
sound choices.
• Acceptance of client as is, implying
acceptance in their capacity to change.
• Relate to strengths rather than pathology.
• Seeks to understand the person and to help
plan for constructive change.
Casework Process
• Intervention (basic principles):
• Knowledge about the client’s family and its
situation is used responsibly.
• Professional responsibility for the welfare of the
total family
• Responsible not only to the client but to oneself,
the agency, the community, and the profession.
• Innovations of professional activities must be
consistent with casework goals.
Casework Process
•4. Termination:
• The ending or limiting of a process that was
commenced when the agency agreed to enter
into the interventive process aimed at delivering a
service to a client with a problem.
• A time when the client can look back with
satisfaction on what has been accomplished.
• Signals that the worker has confidence in the
client’s ability to learn to cope with situations and
grow.
Case Example
Presenting problem:
• Alexis is a
• 29 year old female with a history of
depression; presents to the Swre agency with
passive suicidal ideations.
• Put-off her anti-depressant for 1 year
• Stressors include recent separation, economic
stressors, death of her father, reentering the
workforce, co-parenting her 4 year old son
diagnosed with autism.
Engagement
• Use verbal and non-verbal
communication to make Alexis
comfortable (i.e. nods, smiles, hand
gestures, eye contact)
• Introduce myself describing purpose
and role
• General Questions: What brought
you to the agency today?
Assessment
• Gathering information about
Alexis’ reasons for visiting the
Swre agency, current mental
status, identified
stressors/problems
• Gather information about Alexis’
environment.
Planning
• Create treatment plan with Alexis
• Identify strengths
• Alexis has obtained a job that offers benefits/room to move
up in the company
• Alexis has a supportive mother/sister
• Alexis wants to alleviate the depression to improve her
quality of life
• Alexis has fairly good relationship with her x-spouse
• Develop goals
• Make a referral to a psychiatrist for a medical evaluation
• Locate a grief support group/support group for parents with
children with developmental disabilities
• Locate tangible resources (food pantries, clothing, apply for
housing/childcare subsidies)
• Establish a contract
Implementation
• Social Worker
• Investigates the best community resources to
help Alexis’ specific needs and refers Alexis to
these agencies.
• Contacts psychiatrist and updates him on Alex’s
situation.
• Alexis
• Makes an appointment with psychiatrist and
starts medications.
• Attends a grief support group.
• Uses referrals given to get food and clothing.
Evaluation
• SWr and Alexis meet to discuss progress
• Alexis reports her depression; is now a 2
on a scale of 1-10. Before coming to the
agency Alexis reported her depression as
an 8.
• Alexis does not have thoughts of suicide
and feels hopeful.
• Alexis has utilized the resources.
Termination
• Goals have been met. Alexis will
continue to see the psychiatrist
for quarterly medical evaluations
and continue with support groups
and tangible resources if
necessary.

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