WEBINAR
ServiceNow
CMDB,
Discovery.
Presenter Date
Sonia Shridhar 26 MAY 2021
Key Takeaways
Key IT Challenges Why CMDB?
Benefits Of CMDB How CMDB Works?
CMDB Relationships View CMDB
What’s new in Quebec CMDB Implementation
Release for CMDB vs London? Success Stories
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 2
QBrainX
Introduction
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 3
About QBrainX
Found by veterans of Information Technology architects. A proud company to be called as “Enterprise
Architects” owned company. Established in 2018 as an Innovative Product company.
In the summer of 2019, the strategic partners of QBrainX has decided to spread wings into Digital
Transformation with clear focus into implementing Optimization, Innovation & Cost Effective solutions
to customers in USA. Successfully started the journey from Michigan, USA (metro Detroit area).
At present, running solid with trusted customer base in USA, Australia, Europe, Middle East & much
more to add. Our family is 50+ members and counting.
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 4
CMD
B
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 7
Use Case of
CMDB
Configuration
Business Application
Management
Impact Analysis
Compliance
Asset Management,
Financial Optimization
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 8
CMDB Table Hierarchy
Hardware Computer
Base
Configuration Configuration
Item Item
Application
Application
Server
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 9
CMDB Architecture
Import Set
Discovery Incident Management
CI
Identification
Service Mapping
Problem Management
CI CMD
Integration using Reconciliation
REST or SOAP B
Change Management
Data Sources Data
Precedence Custom Applications,
Tables or Fields
Custom Application
Data Providers Identification and Reconcile Engine Data Consumers
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 10
Asset & CI Relationship
Asset Lifecycle Assets
Asset becomes a CI if it needs to be Managed.
Retired /
Requested Procured Deploy
“Operational” Environment Disposed
CMDB Lifecycle CIs
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 11
Who Leverages CMDB?
Problem Management Team Project Managers
Service Desk Information Security
Incident Response Staff Capacity Management Team
Change Manager Data Center Operation
Support Teams DevOps Teams Disaster Recovery Internal Audits
Finance Management Team Asset Management Team
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 12
CMDB Data Model &
CI Class Manager
CMDB Model
CI CI CI
Classes Relationships Attributes
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 13
Data Population in
CMDB
Import
Set
ServiceNow
Discovery CMD
B
Identification and
Reconciliation Engine (IRE)
API
ServiceNow
Service Mapping
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 14
Discovery
Discovery is a mechanism to pull a
data/device in the network Accurate and Consistent CMDB
Drives
Infrastructure Discovery
Asset Management
Types of Discovery
Change Management
Horizontal Audit and Compliance
Top-Down Discovery Security Operations
Automation
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 15
Why Do we need Discovery??
Many IT organization rely on CMDB to manage their
infrastructure changes and identify problems
Ways To Trigger
Many CMDB are not current and does not contain right Discovery
type of information (many attributes for a device) but
● Quick
which on are the right set of attributes Discovery
As a result, IT staff cannot determine the affected ● Discovery schedule to
business service by changes, failures. Discovery ensure accuracy of the CI
provides visibility into IT infrastructure and its changes data across the
enterprise
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 16
Discovery Lifecycle
ServiceNow Discovery
Shazam Classify Identify Exploration
Probe Probe Probe Probe
Scan for Active Determine Determine Explore
Devices CI Type CI The CI
Scan Classification Identification Exploration
Phase Phase Phase Phase
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 17
Discovery Architecture
CMDB
Firewall
MID Server
Storage Network End User Servers VMware
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 18
Leveraging MID Server
What is a MID Server
Your Network
ECC Queue
MID Server Rules
Devices
Applications
Internet
Servers
443 443
Firewall Work Stations
Appliances
MID Server
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 19
ECC Queue - Screenshot
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 20
Dashboard - MID Server Home
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 21
Dashboard - Discovery Home
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 22
Credentials
Discovery requires credentials to be
able to access the enterprise ServiceNow CyberArk Vault
network they vary depending on
network and device.
ServiceNow credentials applications CyberArk
MID Server
store credentials in an encrypted AIM Agent
format on a specific table within the
credential table.
Corporate Devices Network Devices
Storage Devices
Servers
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 23
Discovery Schedule
Quick Discovery
Discovery Schedule
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 24
Probes, Sensors & Patterns
Probes Sensors
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 25
Patterns
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 26
Access Patterns
Discovery Patterns
Accessing through Discovery Status
CI classification Record
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 27
Success
Stories
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 28
Our Success Stories of CMDB,
Discovery
1 Two Companies merging with different IT
CHALLENGE
2 CHALLENGE
Support Teams and tools
An untrustworthy CMDB which resulted in
unreliable business outcomes in the change and
SOLUTION
incident processes in ServiceNow
Implemented ServiceNow as a single, SOLUTION
standardized platform solution to scale with
the organization Led a successful CMDB cleanup which
established governance by defining new
policies and procedures while re-architecting
the ServiceNow Application
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 29
Our Success Stories of CMDB,
Discovery
3 CHALLENGE
Migrated from a Legacy solution to ServiceNow
SOLUTION
Delivered an objective driven approach leading pilot project teams to
start small and scale, removing unnecessary customizations and
meeting government compliance needs.
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 30
Our Success Stories of CMDB,
Discovery
4
CHALLENGE
Saving Time and Money
●
RESULT
Saved a considerable amount of time and money which was
41% time savings on IT efforts to populate devices and
relationships by creating CMDB Discovery process
documents that contain policies, procedures, roles and
SOLUTION responsibilities
● P1 incidents reduced 57% over a two-year period
The well-configured, audited and
managed CMDB with Time and Cost ● The time to close vulnerability tickets was reduced 70% by
correlating vulnerabilities with configuration items
Savings and improved user experience.
● 91% of changes and configuration items have an automated
approval process
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 31
Our Success Stories of CMDB,
Discovery
5 CHALLENGE
Accuracy of Data , III defined relationships
SOLUTION
● We automated discovery on all the infrastructure and on vertical services. We don’t have
to go out and invent data centers, what and where the apps and services are installed.
● One of our clients was using Discovery to make sure that they have a single record in
the CI, or a primary source of truth
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 32
CMDB Aligned with Business
Value Technology
(Big ROI on ITSM Effectiveness)
Business Service Impact Analysis
Applications
Data
Communications
IT Management
Security Systems
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 33
IT Service Management with a
CMDB
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 34
Infrastructure Monitoring
without a CMDB
There are incidents on servers?
How is it affecting the business?
Typical NOC Centers only Monitor
Technology
There is no Business Context from
Events
Proper Urgency or Business Impact
cannot be determined
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 35
Questions
&
Answers
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 36
Head Quarters
100 W. Big Beaver Road
Suite 200, Troy, MI 48084
+1 248-606-7880
Contact [email protected]
Us www.qbrainx.com
#QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX 37
