Promoting
Digital
Inclusivity
What is Digital
Inclusion?
• Digital inclusion is
the ability of
individuals and
groups to access
and use
information and
communication
technologies.
Why?
• Access and use of information
and communication technologies
impacts individuals and the
community as a whole. The
technology itself is the tool. A
digitally inclusive community is
important to economic and
workforce development, civic
participation, education,
healthcare, and public safety.
How?
• Building a digitally inclusive
community requires participation
and support from all sectors:
libraries, community based
organizations, business,
government and policy makers.
Digital inclusion strategies vary
widely. Even projects that seem
similar are implemented
differently, often to accommodate
local populations and utilize
existing resources.
Who?
• The populations least likely
to be online include the less
educated, individuals with
lower incomes, seniors, and
persons with disabilities.
Barriers?
• The most common reasons
an individual would not be
an internet user and/or have
a home broadband service
are cost (of the technology
and/or the home broadband
service), relevance and lack
of digital skills.
Why Is Digital Inclusion
Essential?
• sustained economic
development
• Probability of having a job
four main areas of
potential economic
benefit from enhanced
digital inclusion
• Improved education and employment outcomes,
for example as individuals enhance their
qualifications and this improves their earnings
and/or their probability of finding employment;
• Improved health and well being outcomes, for
example through access to improved health
information and health services;
• Efficiency savings for public service providers
enabled by greater use of online information and
• Potential benefits for consumers able to
purchase a wider range of products at lower
prices."
How Can We Increase
Digital Inclusion?
• Technology and internet access
strategies for individuals include (but
are not limited to):
• Public access computers.
• Computers accessible to defined
populations (such as residents of a
housing complex).
• Free wifi hotspots.
How Can We Increase
Digital Inclusion?
• Low cost options for home computer
purchasing.
• Partnering with broadband providers to offer
low cost broadband.
• Extending broadband service into rural areas
lacking reasonable cost high speed
broadband.
• Technology and internet use strategies for
individuals include (but are not limited to!):
How Can We Increase
Digital Inclusion?
• Digital literacy and other technology training in
trusted and comfortable locations (libraries,
community centers, churches, schools,
recreation centers, senior centers, etc)
supported by trained computer instructors,
librarians and lab monitors.
• Training that focuses on the outcome (such as
job searching) rather than the technology. This
approach is often referred to as project based
learning.
• Youth digital media projects guiding young
people toward professional technology use and
civic engagement.
How Can We Increase
Digital Inclusion?
• Technology training and guidance for small
businesses.
• Accessibility technology and strategies for
persons with disabilities.
• Awareness campaigns highlighting the
relevancy of broadband for target populations.
• Technology fairs focused on community
members sharing and teaching each other.
• Civic engagement training that teaches
community members how to engage online
with government.