RECOMMENDATIONS WHILE USING E-CAF
8/18/2020 1
ADDITIONAL FEATURES
Multi scan
Face Matching Face Detection
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Background Removal Document Edge Detection
Not applied on the first phase
Prepared by RDC
ADDITIONAL FEATURES NEED PROCESS REVISION
SIM Replacement
• Sales able to capture picture and customer ID
• Customer not forced to come with ID copy to get replacement
Door to Door Sales
• Customer not expected to come to shop for signature
• CAF will be scanned to e-CAF system.
Change of Ownership Not applied on the first phase
• In the presence of the previous customer both sign on e-CAF
• In the absence of previous customer only the new customer sign on it
Service request via party delegation
• Customer picture is not mandatory
• System accept the copy of the customer ID
Prepared by RDC
ADDITIONAL FUNCTIONALITY FOR ANDROID USER
Android users to give a fast service for existing customer using OTP as an Authentication
Add Product
Agent/Sales can sales additional products using the existing profile
Modify Record
Agent/Sales can Modify records if needed after getting a OTP authentication
Terminate Services
Agent/Sales can terminate service number if needed after getting a OTP authentication
One Time Password - this is a one time token used to authenticate an individual either sent via SMS
Prepared by RDC
ADDITIONAL FEATURES CONT.…..
Editing CAF
– Rejected profile can be edited/ Corrected on CRM by a different any sales representative in any
shop.
Any Shop Any Sales representative
8/18/2020 5
PRE REQUEST FOR CCD (CAPTURE CUSTOMER DOCUMENTS) VIA CRM
Update Browser to Firefox V67
Other configurations
• Make sure your Browser is Firefox V67
• Go to help
• Click on About Firefox
Guidelines (Done by IT
technicians) Microsoft Word • Check the Firefox version
Document
Prepared by RDC
RECOMMENDATIONS WHILE USING E-CAF (CCD)
• Don’t forget to fill all mandatory field(*) and check on the
Agree to terms check box as usual.
• Don’t check Door to Door , Handicap and Delegate unless
the business requires those parameters.
• Taking pictures
• Maximum 1M distance is recommended to take customer picture
• Wait until the capture button is available
• Camera needs to get eye, nose , mouse to be able to capture
• Clear background is recommended
Prepared by RDC
RECOMMENDATIONS CONT.….
• Taking pictures
• Maximum 1M distance is recommended to take customer picture
• Wait until the capture button is available
• Camera needs to get eye, nose , mouse to be able to capture
• Clear background is recommended
• When the capture button is
displayed , click on it to take the
picture .
• The system is saying , I can not detect nose , mouse … . SO unable to take
the picture .
• Mask , black eye glass not allowed
• Hijab and transparent eye glasses are allowed
• If you get a clear picture , click on accept
• If you want to take the picture again , click on retry
Prepared by RDC
RECOMMENDATIONS CONT.….
Scanning documents
For old and rough-edged ID cards , please fold a white paper and put under the id Cards to get a better scanned copy
Difficult to get the edge Put a while folded paper behind the ID
08/20/2022 Prepared by PRA/SD
RECOMMENDATIONS CONT.….
• For those who are using white surfaced terminal , cover the surface with something black and put the ID card over it .
• Wait until the green box appear on the document.
Difficult to get the edge You will get a better scanned copy with a black background
08/20/2022 Prepared by PRA/SD
RECOMMENDATIONS CONT.….
MULTI SCAN
• This is also a new feature . You will be
able to capture documents with multiple
pages using the Multi scan field
• Capture then click on ACCEPT.
• After you finish capturing all the document
then click on ACCEPT CHANGES.
8/18/2020 11
For Android
RECOMMENDATIONS WHILE USING ECAF (ANDROID)
Version of Android should be 5.0 and above
• Two-way authentication implemented(1. user password 2. ICCID)
– ICCID of the android agent should be registered( they can have more than
one but it should be registered )
8/18/2020 13
RECOMMENDATIONS CONT.…..
• Taking pictures
– Hold the phone in a vertical orientation
– Wait until the green box is available
– Camera needs to get eye, nose , mouse and ears to be able
to capture
– Clear background is recommended
8/18/2020 14
RECOMMENDATIONS CONT.…..
Trying to detect face Face detect , able to Captured, save it
capture
8/18/2020 15
RECOMMENDATIONS CONT.…..
Scanning ID cards
• Black background is recommended while
scanning the ID copy
• For old and rough-edged ID cards , please fold
a while paper and put under the id Cards to get
a better scanned copy
• When the camera gets the edge , a green box
will be displayed, and the capture button
become active (blue)
8/18/2020 16
RECOMMENDATIONS CONT.…..
• Calendar
– Make sure you pick the right calendar (Gregorian or Ethiopian)
8/18/2020 17
Thank You
