INSTITUTE OF HOTEL MANAGEMENT CATERING

TECHNOLOGY AND APPLIED NUTRITION

GUWAHATI
Name- Abhay Shah
NCHMCT Roll no – 2141109001
OVERVIEW OF JW MARRIOTT MUSSOORIE WALNUT
GROVE RESORT & SPA
The Queen of Hills
 CONNECTIVITY

AIRPORT RAIL TRANSPORT ROAD DISTANCE

Nearest Airport: Jolly Nearest station: Dehradun Distances from key cities:
Grant, Dehradun (approx. railway station (30 kms) .
60 kms) .  Delhi : 290 kms
Driving time from the resort is a  Chandigarh : 190 kms
Driving time from the scenic drive amidst the mystic  Ludhiana : 290 kms
resort is a scenic drive hills for 2 hours  Jalandhar : 350 kms
amidst the mystic hills for
2.5 hours
 DESIGN INSPIRATION
The architecture for the resort has been planned by
Petite Weddings
Reminiscent Hills
KTGY, a full service architecture and planning firm
based out of the US. The design was inspired by the
#HillsareSafe
#HillsareSafe
majestic Garhwal mountain ranges with the aim to
01 #GetOutInTheOpen Arising
capture their from the from
beauty situations,
every aspectwe of the resort.
The designers
want to target the audience to give their #SafeistheNewLuxury
also drewloveonback the rich
toBritish
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Mussoorie which is reflected through touches from the
and travel again to breathe clean.
Victorian era 02
such#HillsAndYou
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 Architect
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 Boost Amount – INR 5000 (approved)

 Promotional Channel – FB and Instagram (Video)

 DESIGN INSPIRATION

Petite Weddings
Reminiscent Hills
Artifacts Information in Lobby –
#HillsareSafe
#HillsareSafe
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during their event and post event as well.
 Boost Amount – INR 5000 (approved)

 Promotional Channel – FB and Instagram (Video)

 DESIGN INSPIRATION
Numerous paintings adorn the walls of the resort and they
Petite Weddings
Reminiscent Hills
mostly reflect Mussoorie from the bygone days of the British
era. For instance, one of the paintings in the lobby is a
#HillsareSafe
#HillsareSafe
representation of ‘Picture Palace,’ a timeless landmark on the
01 #GetOutInTheOpen Arising
Mall Road.from Formerly theknown
situations, we Picture Palace’ as
as the ‘Electric
want to target the audience it opened
to give the year #SafeistheNewLuxury
theirelectricity
love back came to toMussoorie
hills (1912), it
was once a thriving cinema hall.
and travel again to breathe clean.
Mussoorie also has 02 #HillsAndYou
a reputation of inspiring many authors
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Lastly, Agatha Christie, the world’s most loved crime fiction
writer wroteAmount
 Boost her first novel inspired
– INR 5000 by a sensational murder
(approved)
at the Savoy hotel in Mussoorie in 1911.
 Promotional Channel – FB and Instagram (Video)
 DESIGN INSPIRATION

Petite
Reminiscent Weddings Hills
Most of the sculptures on property have a significance
#HillsareSafe
that is unique to #HillsareSafe
their location. The large sculpture of
birds at Perch- the tea lounge located at the lobby level
01 #GetOutInTheOpen Arising from the situations, we
rings in the#SafeistheNewLuxury
sentiment of one being ‘perched’ 6,000 feet
want to target the audience to give theirabovelove sea back to hills
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during their event and post event as well.
days gone by.
 Boost Amount – INR 5000 (approved)

 Promotional Channel – FB and Instagram (Video)

FOOD & BEVERAGE
DESIGN INSPIRATION
JW CAFE
The all day dining is styled like a space that
large heartedly welcomes families and
encourages communal dining through
generously large tables, sofas and chairs. The
central focus of the all day dining is its larger
than life kitchen which offers unrestrained
access to guests to mingle and interact with
chefs, thereby lending the feel of one ‘dining in
the kitchen’ itself. Everything in the restaurant
spells comfort and warmth through soft lighting,
beaten brass pillars and wood paneled ceiling.

Breakfast: 6:30 am - 11:00 am

Lunch: 1:00 pm - 3:30 pm
Dinner: 7:00 pm - 11:00 pm
TROUT HOUSE GRILL &
BAR
The primary bar of the resort, Trout
House Grill & Bar lends a feeling of
intimacy at the first sight.
Chesterfield furniture, wooden
flooring and a panoramic view of the
mountains are the key highlights of
the interior along with a bar area
that that stretches all the way to the
kitchen. The outdoor deck besides
offering a glorious view also shows
off the ‘Harmony Sculpture’- a
dramatic fugelhorn that celebrates
the former tradition from the Raj era
of officers dining over music.

• Time: 5:00 pm - 11:00 pm

WISTERIA DECK
The outdoor Italian restaurant named after
the wisteria plant that grows all around is
in one word- rustic. Styled in the fashion
of a typical trattoria, it is complete with
cozy seating, fire place, open kitchen with
a wood fired oven, blackboard menus and
a teeming variety of seasonal flowers.

• Time: 12 pm to 5 pm
TEPPAN

The Asian specialty’s name is

inspired from its teppanyaki grill
which undoubtedly is the central
theme of the restaurant. Elements
from the Orient are evident in the
design through decorative pieces of
bird cages commonly found in East
Asian markets and screens along
the walls depicting the famed cherry
blossoms of Japan.

• Time: 7:00 pm - 11:00 pm

(Closed on Monday)
PERCH
Perch: A tea lounge that also
doubles up as a transitional space in
the lobby, Perch offers the best view
of the sprawling resort and the
formidable Garhwal range. The
alfresco seating spells comfort with
cane furniture of varying size that is
at once inviting. The large sculpture
of the bird and lights fashioned like
bird cages is a reminder of the
height at which one is ‘perched’ at.

• Time: 9:00 am - 8:00 pm

ACCOMODATION
ROOMS OVERVIEW
115 Keys including:
• 68 Deluxe Room - 410 sq. ft.
• 37 Valley View Room - 410 sq. ft.
• 8 Studio Suites - 600 sq. ft.
• 2 Executive Suites – 820 sq. ft.
 IN ROOM FACILITIES
• 55 inch flat screen television
• 4 fixture bathroom with amenities by Forest
Essentials
• Bluetooth enabled iHome docking stations
• High speed wired and wireless internet
• Mini bar
• Tea & coffee making facilities
• Laptop compliant safe
• Telephones with voice mail and data port
• In room dining available 24 hours
MEETINGS & EVENTS
 OVERVIEW
• 4,200 sq. ft. of indoor
meeting space that includes
a 3,300 sq. ft. pillar free
Grand Orchard Ballroom
and a spacious pre-
function area

• 3 break out rooms

• On-site events team to

ensure flawless
coordination and execution
 WEDDINGS
• We can add a magnificent view to tailor made
menus, flawless planning and seamless execution to
create a wedding experience that will last a life time

• Our on-site Events Team is equipped with the

expertise and resources to handle all wedding
requirements
 JW Farms Trout Alfresco
JW Lawns

Azalea Court Grand Orchard Ballroom Amphitheatre

 FLOOR PLANS AND CAPACITY
CHARTS
Dimension
Total Area
Venue Theatre Class room Conference U Shape Banquet Reception
(L X W X H) (Sq Ft)
Grand Orchard Ball
room ( 75X 44X 14) 3300 300 150 112 60 112 350

Orchard 1 ( 38 X 44 X 14) 1650 150 75 56 30 56 175

Orchard 2 ( 38 X 44 X 14) 1650 150 75 56 30 56 175

Maple ( 28 X 15 X 11) 420 30 20 18 15 24  

Juniper ( 20 X 12 X 11) 240 10

Oak ( 20 X 12 X 11) 240 Fixed Seating 10 Fixed Seating

RECREATION
&
WELLNESS
CEDAR SPA BY L’OCCITANE
• A 5,500 sq. ft. spa by renowned French wellness brand-
L’Occitane featuring 5 treatment rooms including 2 couple
therapy suites
• Mediterranean wellness blends in perfectly here with the
indigenous Himalayan flora to inspire signature ingredients and
therapies
• Operational hours: 9AM to 9 PM
THE DEN
• 12,000 sq. ft. of entertainment space offering
activities for both kids & adults.
• 2 lane bowling alley
• The Raj Room: Malts & Billiards
• Table Tennis and pool table
• Gaming consoles
• Creative activities include arts & crafts, a
well-stocked library and board games ·
Snacks and beverage offerings
• Located at Ground Level

Timings:
10 am to 9 pm (summer), 10 am to 8 pm
(winter)
FITNESS & WELLNESS

• State of the art fitness center

• Indoor heated pool with Pool Bar

• Children’s splash pool

• Salon by Warren Tricomi

• Steam and sauna rooms

ADDITIONAL SERVICES
• 24 hours ‘At Your Service’
assistance

• 24 hours operational
BusinessCentre

• Shuttle services to city centre

• Valet parking

• Wireless internet enabled public

areas

• Laundry & dry cleaning services

 Village- Siya, Kempty Fall Road TehriGarhwal- 248179,
Uttarakhand T: +91 135 2635700 | F: +91 135 2635710
jwmarriottmussoorie.com

JW Marriott Mussoorie Walnut

@jwmussoorie @jwmussoorie
Grove Resort and Spa
 Financial Review
The JW Marriott Mussoorie Walnut Grove Resort and
Spa

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 Balanced Scorecard – Sept 2021

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 Balanced Scorecard – Sept 2021

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 Financial Summary-2021

Qtr 1 Actual Qtr 2 Actual

Actual Budget LY 2019 Vs Budget Vs LY Vs 2019 Actual Budget LY 2019 Vs Budget Vs LY Vs 2019
Rooms Revenue 13,80,29,948 9,53,88,754 7,82,45,052 8,04,03,263 44.7% 76.4% 71.7% 6,47,37,631 10,38,64,363 4,68,515 14,69,65,036 -37.7% 13717.6% -56.0%
Restaurant & Lounge 4,15,89,686 2,31,03,587 2,41,60,941 2,07,05,899 80.0% 72.1% 100.9% 1,88,35,306 2,68,48,704 1,84,971 4,01,81,551 -29.8% 10082.8% -53.1%
Catering Revenue 1,80,27,828 1,16,03,265 1,94,63,931 2,54,09,509 55.4% -7.4% -29.1% 2,21,01,107 3,18,00,003 - 2,84,79,723 -30.5% 0.0% -22.4%
Total F&B 5,96,17,515 3,47,06,852 4,36,24,871 4,61,15,408 71.8% 36.7% 29.3% 4,09,36,414 5,86,48,707 1,84,971 6,86,61,274 -30.2% 22031.2% -40.4%
Other Deptt 96,83,932 74,26,100 71,43,592 76,68,759 30.4% 35.6% 26.3% 41,29,780 94,65,286 2,26,552 1,50,63,395 -56.4% 1722.9% -72.6%
Total Revenue 20,73,31,395 13,75,21,706 12,90,13,516 13,41,87,430 50.8% 60.7% 54.5% 10,98,03,824 17,19,78,356 8,80,038 23,06,89,705 -36.2% 12377.2% -52.4%

ADR 16,203 13,841 12,920 13,089 17.1% 25.4% 23.8% 15,469 14,436 11,155 16,406 7.2% 38.7% -5.7%
Occupancy 82.3% 66.6% 57.9% 59.4% 15.7% 24.4% 38.7% 40.0% 68.8% 0.4% 85.6% -28.8% 39.6% -53.3%
RevPAR 13,336 9,216 7,477 7,768 44.7% 78.4% 71.7% 6,186 9,925 45 14,043 -37.7% 13717.6% -56.0%
Total Available Rooms 10,350 10,350 10,465 10,350 0.0% -1.1% 0.0% 10,465 10,465 10,465 10,465 0.0% 0.0% 0.0%
Total Sold Rooms 8,519 6,892 6,056 6,143 23.6% 40.7% 38.7% 4,185 7,195 42 8,958 -41.8% 9864.3% -53.3%
GOP 11,10,20,206 5,95,01,241 4,83,01,531 5,65,55,736 86.6% 129.8% 96.3% 4,38,54,897 8,54,92,494 (2,11,20,172) 12,45,88,079 -48.7% -307.6% -64.8%
GOP % 53.5% 43.3% 37.4% 42.1% 10.3% 16.1% 11.4% 39.9% 49.7% -2399.9% 54.0% -9.8% 2439.9% -14.1%
NOP 9,80,35,350 4,59,29,473 3,63,29,964 4,43,96,226 113.4% 169.8% 120.8% 3,80,97,861 6,76,28,646 (1,95,47,489) 10,23,52,028 -43.7% -294.9% -62.8%
NOP % 47.3% 33.4% 28.2% 33.1% 13.9% 19.1% 14.2% 34.7% 39.3% -2221.2% 44.4% -4.6% 2255.9% -9.7%

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 Financial Summary-2021
Qtr 3 Actual Qtr 4 Forecast
Actual Budget LY 2019 Vs Budget Vs LY Vs 2019 Actual Budget LY 2019 Vs Budget Vs LY Vs 2019
Rooms Revenue 12,52,29,489 6,69,65,778 3,95,40,515 8,40,44,286 87.0% 216.7% 49.0% 14,23,09,819 10,16,45,609 12,64,34,921 11,60,01,401 40.0% 12.6% 22.7%
Restaurant & Lounge 2,87,80,711 1,96,58,809 1,74,12,207 2,43,58,112 46.4% 65.3% 18.2% 3,35,94,701 2,63,27,312 3,85,42,134 3,28,05,060 27.6% -12.8% 2.4%
Catering Revenue 4,32,17,793 1,10,99,999 32,62,410 98,53,901 289.3% 1224.7% 338.6% 2,91,00,000 2,63,00,003 2,62,20,804 2,93,42,704 10.6% 11.0% -0.8%
Total F&B 7,19,98,504 3,07,58,808 2,06,74,617 3,42,12,013 134.1% 248.2% 110.4% 6,26,94,701 5,26,27,315 6,47,62,938 6,21,47,764 19.1% -3.2% 0.9%
Other Deptt 75,89,050 64,98,806 29,70,138 95,80,294 16.8% 155.5% -20.8% 71,87,566 80,86,606 88,31,586 1,15,76,365 -11.1% -18.6% -37.9%
Total Revenue 20,48,17,043 10,42,23,392 6,31,85,270 12,78,36,593 96.5% 224.2% 60.2% 21,21,92,086 16,23,59,530 20,00,29,445 18,97,25,531 30.7% 6.1% 11.8%

ADR 16,749 12,522 11,395 13,753 33.8% 47.0% 21.8% 16,594 14,583 14,795 14,980 13.8% 12.2% 10.8%
Occupancy 70.7% 50.5% 32.8% 57.8% 20.1% 37.9% 22.4% 81.1% 65.9% 80.8% 73.2% 15.2% 0.3% 10.7%
RevPAR 11,836 6,329 3,737 7,944 87.0% 216.7% 49.0% 13,451 9,607 11,950 10,964 40.0% 12.6% 22.7%
Total Available Rooms 10,580 10,580 10,580 10,580 0.0% 0.0% 0.0% 10,580 10,580 10,580 10,580 0.0% 0.0% 0.0%
Total Sold Rooms 7,477 5,348 3,470 6,111 39.8% 115.5% 22.4% 8,576 6,970 8,546 7,744 23.0% 0.4% 10.7%
GOP 10,00,96,575 3,10,43,733 2,02,29,109 4,74,62,755 222.4% 394.8% 110.9% 10,45,16,136 7,66,51,025 10,37,62,123 8,80,27,275 36.4% 0.7% 18.7%
GOP % 48.9% 29.8% 32.0% 37.1% 19.1% 16.9% 11.7% 49.3% 47.2% 51.9% 46.4% 2.0% -2.6% 2.9%
NOP 8,76,06,611 2,15,74,261 1,76,38,784 3,63,46,232 306.1% 396.7% 141.0% 9,18,44,926 6,01,86,585 9,11,58,229 6,90,43,866 52.6% 0.8% 33.0%
NOP % 42.8% 20.7% 27.9% 28.4% 22.1% 14.9% 14.3% 43.3% 37.1% 45.6% 36.4% 6.2% -2.3% 6.9%

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 Financial Summary-2021
YTD September'21 Full Year Forecast
Actual Budget LY 2019 Vs Budget Vs LY Vs 2019 Actual Budget LY 2019 Vs Budget Vs LY Vs 2019
Rooms Revenue 32,79,97,069 26,62,18,895 11,82,54,082 31,14,12,585 23.2% 177.4% 5.3% 47,03,00,888 36,78,64,504 24,46,89,003 42,74,13,986 27.8% 92.2% 10.0%
Restaurant & Lounge 8,92,05,704 6,96,11,100 4,17,58,119 8,52,45,562 28.1% 113.6% 4.6% 12,28,04,405 9,59,38,412 8,03,00,253 11,80,50,622 28.0% 52.9% 4.0%
Catering Revenue 8,33,46,729 5,45,03,267 2,27,26,341 6,37,43,132 52.9% 266.7% 30.8% 11,24,46,729 8,08,03,270 4,89,47,145 9,30,85,836 39.2% 129.7% 20.8%
Total F&B 17,25,52,432 12,41,14,367 6,44,84,460 14,89,88,694 39.0% 167.6% 15.8% 23,52,51,133 17,67,41,682 12,92,47,398 21,11,36,458 33.1% 82.0% 11.4%
Other Deptt 2,14,02,762 2,33,90,192 1,03,40,282 3,23,12,448 -8.5% 107.0% -33.8% 2,85,96,498 3,14,76,798 1,91,71,868 4,38,88,813 -9.2% 49.2% -34.8%
Total Revenue 52,19,52,263 41,37,23,454 19,30,78,824 49,27,13,727 26.2% 170.3% 5.9% 73,41,48,519 57,60,82,984 39,31,08,269 68,24,39,258 27.4% 86.8% 7.6%

ADR 16,253 13,698 12,359 14,681 18.7% 31.5% 10.7% 16,354 13,932 14,597 14,761 17.4% 12.0% 10.8%
Occupancy 64.3% 61.9% 30.4% 67.6% 2.4% 33.9% -4.9% 68.5% 62.9% 43.5% 69.0% 5.6% 25.0% -0.7%
RevPAR 10,447 8,480 3,753 9,919 23.2% 178.4% 5.3% 11,204 8,764 6,351 10,183 27.8% 76.4% 10.0%
Total Available Rooms 31,395 31,395 31,510 31,395 0.0% -0.4% 0.0% 41,975 41,975 42,090 41,975 0.0% -0.3% 0.0%
Total Sold Rooms 20,181 19,435 9,568 21,212 3.8% 110.9% -4.9% 28,757 26,405 16,763 28,956 8.9% 71.6% -0.7%
GOP 25,49,71,678 17,60,37,468 4,74,10,468 22,86,06,570 44.8% 437.8% 11.5% 35,94,87,814 25,26,88,493 15,11,72,591 31,66,33,845 42.3% 137.8% 13.5%
GOP % 48.8% 42.5% 24.6% 46.4% 6.3% 24.3% 2.5% 49.0% 43.9% 38.5% 46.4% 5.1% 10.5% 2.6%
NOP 22,37,39,822 13,51,32,380 3,44,21,259 18,30,94,486 65.6% 550.0% 22.2% 31,55,84,748 19,53,18,965 12,56,24,843 25,21,38,353 61.6% 151.2% 25.2%
NOP % 42.9% 32.7% 17.8% 37.2% 10.2% 25.0% 5.7% 43.0% 33.9% 32.0% 36.9% 9.1% 11.0% 6.0%

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