Diario Oficial

de la República
De Chile
Members: Stefanie Díaz
Emanuel Molina
Professor: Orlando Rojas
 Organization’s
description

Official State institution.

Created on November 15,
1876.
• In charge of the
publication of norms,
laws, decrees, and
other aspects of legal
relevance.
 Organization’s
Description
Service’s Nature
Laws: These are constantly
updated in order to get the
information to all people
•
Service’s
Strategies 
Service is identified in an
informative manner
Segmentation
Clients are any and all
natural person and legal
entities
• Truthful and official
information
 Service’s concepts

Service is of the intangible type, directed towards people's minds,

with a productive approach 

What? How? Who?

Service that Through daily
publications with Natural persons,
delivers all kinds of legal entities and
legal information  updated information,
and an information companies 
database 
 Service’s levels
Core service Facilitation service Distinguishing service
-Newspaper that -Printed and -It has no
publishes laws, electronic editions  competence as such
decrees and other -Ease of information -Belongs to the
legal actions delivery State, regulated by
emanating from the -Tutorials that show Supreme Decree
organs of the State the information No. 22 of 2016
needed to make a -Free information
publication
-Help desk
 Flower of service
Facilitators Distinguishers

Information Consultations
Customer service Schedule Publication verification system
Daily publications Phone and help desk
Requests Hospitality
Tutorials on how to make publications Friendly staff
Easy way to make a publish Good reviews
Payment Safety
Tab with publishing fees Personal Data Processing Policy
Easy-to-use online system All verification systems require their
Continuation of payment system respective code
Bills Exceptions
Tab with bill information Handling complaints and claims
Sends bill to email Online contact form
 What does the service
The service
achieve?
The service
The service manages to
manages to
give manages to comply with
credibility to deliver truthful the
the information requirement to
information for any natural publish those
that is person and actions of the
published legal entities public and
private sphere
 
 Conclusions