Chat Bot
Chat Bot
Introduction
• Chatbot is a computer program that
conducts a conversation via audio or text .
• It is also known as talkbot, chatterbox,Bot
artificial conversational entity.
• A chatbot is a service,powered by rules
and somethings artificial intelligence ,that
you interact with via chat interface .
• The service could be any number of
things ,ranging from functional to fun ,it
could live in major chat product .
• Part of viurtual assistants and instant
messaging platform such as facebook
messengers.
Examples of Chatbot
Eliza
Cortan
Siri
Meena
Factors of motivation
Productivity: Chatbots provide the
assistance or access to information quickly and
efficiently.
Entertainment: Chatbots amuse people by
giving them funny tips,they also help killing
time when users have nothing to do..
Social & relational factors: Chatbots
fuel conversion and enhance social
experiences.Chatting with bots also helps to
avoid loneliness,gives a chance to talk without
being judged.
Curiosity:-The novelty of chatbots sparks
curiosity.People want to explore their abilties
and to try something new.
Single-featUre Proactive GroUp
Chatbots Chatbots Chatbots
Types of
chatbots
Optimization Chatbots
7. Pre-Trained
The chatbot is pre-trained to
understand brand-specific or industry-
specific knowledge and terms. Even
better, it’s pre-configured to resolve
common customer requests of a
particular industry.
How does Chatbot
works?
How is the Chatbot Trained?
• Training a Chatbot happens at much faster and larger scale
than we teach a human.
• For example:-Humans Customer Service Representations
are given manuals and have them read it and understand .
• While the Customer Support Chatbot is fed with
thousands of conversation logs and from those logs,the
chatbot is able to understand what type of questions
require what type of customer.
For example: if a customer is asking,”Where is my
payment receipt???”and “I have not received a payment
receipt”means the same thing.
COMPLEX FUNCTIONS
Chatbots were somehow designed to be an all in one assistant with
many functions.in the same manner,a computer may lag with tasks
and show slow performance when there are too manyprograms
installed,being read and analysed.
INABILITY TO UNDERSTAND
Chatbots are programmed with specific data so that they
analyse ,interact and provide information.When there is a
knowledge gap,chatbots may be unable to satisfy a query or
multiple queries.
TIME CONSUMING
When bots are unable to givea precise answer,the customer tends
to ask more and therefore,lead to long thread of exchanges when
no real answer or solution is provided.this can be frustating for
customer.
INSTALLATATION COSTS:
Chatbots are meant to save businesses the cost of manpower with
its ability to handle volumesof queries from customersand perform
myriad of tasks .However to be able to cope with the fast-
changingdemands of the business,it may require regular installation
of updates for it to align with the company’s initiatives and goals.
NO DECISION MAKING
SKILLS:
24-7 AVAILABILTY
Chatbots can attend to queries
anytime.Automated assistance becomes
available to customers even outside of business
hours.During the day,business can out to these
customers to provide a seamless experience as
the case requires,and incvease the chance of
converting those leads which could have
otherwise contacted the competitor.
AUTOMATED LEARNING AND
UPDATING
Chatbots are designed to learn and update
themselves based on their interactions ,eliminating
the need for education and training which is the
case with human assistants..
MULTITASKING
Chatbots are able to perform multiple tasks and
answer simultaneously queries without affecting
their effectiveness and accuracy.This could
otherwise be a limitationwith a human support in
place. It only means that no customerwill have to
wait upto be attended even when there is a surge in
customers contacting the helpline.
FUTURE DEVELOPMENT
To conclude the exploration of chatbots, a more opinionated
take on the merits of chatbots and also ideas in which direction
their role could evolve in the future are given based on
thoughts from different people active in the field.
To begin with it should be clarified that text is a great medium
for communication as this quote illustrates.
Text is the most socially useful communication technology
It can be indexed and searched efficiently, even by hand. It
can be translated.
It can be produced and consumed at variable speeds. It is
asynchronous. It can be compared, diffed, clustered, corrected,
summarized and filtered algorithmically.
It permits multiparty editing. It permits branching conversations, lurking,
annotation, quoting, reviewing, summarizing, structured responses,
exegesis, even fan fic. The breadth, scale and depth of ways people use
text is unmatched by anything.
But no matter how useful text is, users prefer to not to type out
everything in text. “If something can be tapped/clicked instead of typing,
they prefer that”. The idea of chatbots has been existing for a long time,
but only recently messenger platforms started adding features that help
developers to make chatbots more user-friendly.
Depending on the circumstances a different term can be more
appropriate. No matter whether we call them chatbot, business process
automation or simply bot, they give opportunities to explore new
product ideas and bring the power and convenience of text to the
applications, that users already spend most of their time with.
CONCLUSIONS