R10 SAP Practice

Paddy Padmanabhan
 U.S. Consulting function
NMD – Consulting
Doug Lattner

Deputy NMD Consulting

Jon Williams

NMD – Quality and NMD – NMD – Markets NMD – Performance NMD –

Risk Management Human Resources and Industries Excellence Practice Operations
Paul Cunningham Patty Pogemiller John Gibbons Tony Forcum Jack Witlin

Consulting Function
Operating Regions*
Industries Service Areas

Northeast

Industry Mid-West
Service Line
Segment Leaders Leaders
GLOV

Mid America

Southeast
Region 10
Pacific Southwest

NORPAC

*One RMD – Consulting in each of these regions will have responsibility for Practice Operations for the group of regions.
 R10 Consulting
R10 RMD
Rick
Wackerbarth
Business Operations
Quality (QRM)

EA XBS HC TI Advisory
Ken Porrello
Ed Brown Robert Graham Brian Augustian Parag Saigaonkar Sanjay Upendram

SAP RCS Org & Change SI HCLS

Paddy Rajendra Hemalatha Aurobindo Krishnan
Padmanabhan Prasad Sekhar Sarkar Ramachandran

Oracle TR EBI TMT

Harish Gala Ritobrata Sarkar Sunil Bidwalkar Nitin Chawla

HRT ID FSI
Jakka Reddy Ajit Nema Ankur Chaudhary

SL Analytics
AIS
Mudit
Shama Sabade
Kulshreshtha

US Based
India Based
 Overview
• Over 2.9M client service hours were delivered in Experience by Industry
R10 in FY07. Goal for FY07 is 2.8M. R10 has
delivered over 9M client service hours since
CB 9%
inception. Average utilization is at a healthy 73% ENER 1%
FSI 3%

• We have over 1800 practitioners providing full- TMT 34%

lifecycle services, and over 100 clients are active in
Region 10 with two locations--Hyderabad and HCLS 34%
Mumbai.
PUB 8%
• Our world-class talent pool adhere to the highest Others 1%
MAN 10%
quality control standards and rigorous training on
U.S. work models Headcount by Service Area

Advisory 2%
• Our Hyderabad and Mumbai practice offices are
assessed at CMM Level 5 XBS 24%

EA 45%
• Seamless interaction and common methodology
between onshore & off-site teams with single point HC 4%
of contact for delivery

TI 25%
• Focus on training, processes and methodology
 SAP Services
Service Offerings
• SAP Remote Development
– Our Remote Development (RD) service provides our
clients with application programming services for new
applications, upgrades or enhancements
• SAP Remote Configuration and Testing
– Utilize functional resource pool, remotely, to reduce
project cost and cycle time
• SAP Application Implementation
– Utilize functional resource pool for SAP
implementation
• SAP Application Maintenance/Support
– Client assistance for maintaining, administering, and
operating their systems post go-live
• SAP System Installation and Maintenance
– Our Basis/WAS group maintain and support system
infrastructure

Key Facts
• 490 Resources
• Continuous Learning – Over 120 hours of training is imparted to all resources every year
• Our offshore SAP team has delivered millions of person hours of services to over 90 global clients spanning the
full life cycle of projects
• Our delivery team has developed SAP-specific methods, tools, and processes to enhance visibility, productivity,
and transparency of services
 SAP Resource Profile
Beyond world class developers, we have a full-fledged and highly experienced SAP practice in
India

Functional Break-up SAP Experience Profile

APO, 1 <1 Years
Basis, 12
14% > 5 Years
CRM, 23
36%

BW, 13

Customer Service, 5
Enterprise Portal, 1
SD, 20

1–3 Years
QM, 1 30%
FI/FICO, 27
PP, 8

PM, 3 3–5 Years

IS-U, 2 40%
MM/SRM, 19

Our Practitioners Skills:

• Over 35% of practitioners have over 5 years of experience in SAP
• 30% of our resources are SAP certified
• 80% of Functional consultants have 3+ years of Industry Background
• Breadth & Depth in technical & functional skills-60% of Functional resources are Multi-skilled
• Expertise in Deloitte methods and tools and their integration with offshore methods and processes
• Integrated with other Deloitte offshore practices such as Tax, Risk and Human Capital
 SAP Technical Resource Profile
Netweaver Skills Break Up
ABAP Objects,
42 Portal, 40
Technical Staff Skill Matrix
300

WAS-BASIS, 8 BI, 12
250

200 MDM, 10

150

100

XI, 110
50

0
Interface

LSM W
Reports

Wrkflw
Forms

BDC’s

Dialog

HR

EP
BAPI

Objects by Type
ITS

XI
ALE
EDI

TOTAL 300 280 270 222 142 80 80 15 192 40 175 32 110 40 Others
5% Conversion
16%
SAP Scripts Dialog
20% Programs
1%
Our Practitioners Skills:
Enhancements
• Over 60 practitioners are certified in NetWeaver Reverse 14%
components including XI, EP, BI, WAS and Solution Engineering
Manager 1%
Function
• Our technical resources are multi skilled and most of Module
Reports
them are specialized in one or more of SAP NetWeaver 19% 2%
Inbound
components EDI Interface Interface
Outbound
2% Interface 10%
10%
 SAP – Evolution of services
Onsite

Test & Post

Blue Print Design Development Delivery Delivery
Review Production
Business Functional Tech. Technical
Code & Cutover
Reqmnt Design Specs Development
Test

Develop
Technical Testing Ongoing
Remote Technical Unit Test QA / QC
Development Support Support
Configuration Specifications

Formative years: 2000 - 04

Offshore

Grow and Consolidate: 2004-2006

Innovate and add Value: 2006 +

 Spectrum of work done
Tech Tech Remote
    Design Dev Testing Config AMO Upgrade
CB SC Johnson         
Carolina Turkeys        
PMI        
Calsberg        
Heinekien        
Diageo        
McCormik         
Brother        
JTI         
Tastykake        
Home Depot         
Smithfield         
Kao        
Grainger         
Spinmaster         
Wickes Furniture         
Coke         
Energy BHP Billition        
Middle Tennese         
Allhegeny Energy         
 Spectrum of work done
Tech Tech Remote
    Design Dev Testing Config AMO Upgrade
TMT Houghton Mifflin          
Warner Bros      
Graybar         
Nvidia         
Computer
Associates         
Earth link         
Financial
Services AIG         
DPS         
Sapphire         
HCLS Bayer        
Applera       
DSM         
Advanced
Medical Optics         
Valent Pharma         
Cephelon         
MFG Rohm & Haas         
Harley Davidson     
Public Sector LAUSD         
COSA         
 SAP Value Proposition
Innovation
• New service offerings – AMS, remote testing (Allhegeny), remote configuration (GA, R&H), remote BI
implementation (HMCO, G&K), SRM (Peabody) etc. Increases Business for the firm and provides
more career opportunities for employees
• Distributed Delivery Model / Offshore Testing
• Specialization in Industry specific modules - Public Sector, Funds/Grants Management, Concurrent
Employment, e-Recruiting in HR and Federal Aid Billing with FM and GM (LAUSD and CDOT)
• Talent Management Program
– Campus and Off-Campus recruitment
– Delivery focused training by in-house consultants
– Cost-effective &
– Reduces Attrition risk
– Most successful program in Consulting – 140+ hires from 2002

• Process Innovation in new technology developments – from checklist to enhancing the toolset
• Process maturity assessments – CMM & SAS-70 audits
• Cross functional offerings
– Teaming with AERS on security / user adminstration
– Teaming with Human Capital for learning documents to clients
– Teaming with TI on Multiple projects where java / middleware technologies are used
 Best Practices
• Talent Management Program – continue to recruit fresh graduates for
growth and cost savings
• Continuous Learning – Max no. of training programs among all
consulting service lines. Trainings and certification (through SAP
Technical seminars) in advanced areas of technology helps us to stay
AHEAD of competition
• Pioneering in Delivery Process Initiatives – Constant focus on process
improvements to improve quality of offshore deliverables.
• Resource sharing across multiple projects for some of the skilled
resources (XI, Workflow)
• Periodic (monthly) Senior Management Reviews on project risks