Beesender
Omnichannel
Chats & Chatbots
for the Creatio Platform
March 2023
Beesender © 2023
About Beesender
What Beesender Does
Beesender ad d s m or e p o w e r to
out-of-the-box chat functionality in Creatio.
1. Connects 18 communication channels
to the Creatio
Every time, when you think about chats and
chatbots for Creatio, Beesender will be your
first choice. 2. Creates conversational robots
(rule-based chatbots)
Provides outbound messaging services
3. for instant messengers, websites, and
apps.
Creatio Partner of the Year Creatio Partner of the Year
2019 2020
Communication channels
1. Live chat for websites 10.Viber Custom channels**:
2. WhatsApp Business API 11. Viber Sessions • Facebook Ads Chats
3. Instagram Direct 12.Skype • Drift
4. Instagram Comments* 13.WeChat • Intercom
5. Facebook Messenger 14.Line • Google Business
6. Facebook 15.Facebook Workplace • Apple Business Chat
7. Telegram 16.Microsoft Teams • E-commerce Platforms
8. Twitter 17.Creatio Customer Portals • Push
9. Mobile apps 18.Customer Portals • SMS
*Coming soon ** Custom channels can be added upon request.
Beesender chatbots
What Beesender communication robots can do?
Interact with clients based on preset scenarios in different languages.
Create new activities, cases, orders, contacts, leads, etc.
Transfer chat to live agents and continue chats after agents.
Exchange messages with the third-party NLP services.
Trigger business processes in Creatio and call web services.
Proactively reach clients in messengers based on
a signal from a marketing campaign or business process.
Popular cases of chatbots
Contact Center Marketing
Welcome Bot: helps your clients to contact Feedback Bot: asks the client to evaluate the
the right group of agents. quality of service or consultation.
Waiting Bot: interacts with your clients when Survey Bot: conducts NPS and CSI surveys
your agents can’t. reaching clients through WhatsApp, Twitter,
Telegram, etc.
Help Desk Human Resources
Service Bot: allow creating service case HR Bot: helps to choose a proper candidate
without contact with a human agent. and to schedule a meeting with the recruiter.
Notification Bot: informs your client Training Bot: allows to make
whenever the service case changes its status. on-the-go training and tests.
Why Beesender
Beesender vs. Creatio chats
Functionality Creatio out-of-the-box chats Beesender chats
Chats from websites, mobile apps,
Twitter, WeChat, Viber
WhatsApp Chats via any official
Only via Twilio via any Facebook reseller
Facebook reseller
Chatbot functionality
Hybrid chats (Bot – Agent – Bot)
Flexible dynamic chat distribution
rules setting
Outbound chats
100% on-site installation
Beesender Products
Products for SMB & Corporate
Optimal “value for money”
for a small and medium-sized companies
1. Beesender Chat Master – 300 USD/user/year
Products for Enterprise businesses
2. Beesender Omnichannel – 3,000 USD/year
Ideal for heavy-loaded contact centers and
3. Beesender Bot Master – 1,800 USD/chatbot/year strict information security requirements
4. Beesender Outbound – 6,000 USD/year 5. Beesender Unlim Server – 100,000 USD/year
6. or Beesender Unlim – 80,000 USD/year
7. or Beesender Server On-prem – 12,000 USD/year
8. or Beesender Server Cloud – 20,000 USD/year
Beesender Products
Professional agent's workplace New channels for native Creatio chats
• Connects 18+ communication channels to the Creatio • Connects Creatio with Instagram, Viber, and Live Chat
• Multitasking agent toolbar in the Creatio interface* • Allows to use out-of-the-box chats in new channels*
• Flexible chat distribution rules configuration • One license for the whole company
• Business-process launch during a chat
• Chat transfer to agents, group of agents, or chatbots
300 USD/agent/year 3,000 USD/year
* One license provides chats for one Creatio user 1. * Is not compatible with other Beesender products 2.
Beesender Products
Rule-based chatbots no-code builder Provides outbound messaging services
• Helps to create multipurpose virtual assistants • Best choice for automatic notifications and surveys
• Multilingual (English, Spanish, Hebrew, French, • Sends text, images, files, links, and survey chatbots
Arabic, Ukrainian, and many more) • Individual and bulk messaging campaigns
• Hybrid chats (bot –> agent, agent –> bot) • Variety of starting signals (by command, by timer, by
• Ready for third-party NLP systems integration business process, from marketing campaign)
1,800 USD/chatbot/year 6,000 USD/year
* Requires at least one Beesender Chat Master license 3. * May require Beesender Bot Master licenses 4.
Two Ways to Connect
Beesender Chats
Cloud Scheme Beesender Messengers
(Universal connector) Chat Master
Universal
Social networks
Beesender Universal Cloud Connector Beesender
is responsible for message routing Creatio Cloud
Connector Live chat widgets
between Beesender customers’ Creatio
sites and the variety of communication Beesender is located
channels they use. where Creatio is Mobile apps
(on-cloud or on-site)
All chat traffic is confidential. We do not
keep records of or track analytics about
your communication with your clients.
Server Scheme Messengers
Beesender
(Private connector) Chat Master
Облачный
Private
Beesender Server license is installed Social networks
коннектор
Beesender
on clients’ servers. Thus, all traffic Creatio Beesender
Server
flows directly without transit through Live chat widgets
License
the Beesender Cloud Connector. IT perimeter of the
company Mobile apps
The private connector is a paid option;
it requires the Beesender Server
On-prem or Server CLoud license.
Beesender Products
Your private instance of the
Beesender Universal Cloud Connector
to protect chats’ traffic from the third-party threats
and to increase system resiliency and chat speed
Beesender Server On-prem Beesender Server Cloud
• The license is installed and operated from a customer's • The license is installed on the Tire-III data centre
in-house server and computing infrastructure server rented by Beesender exclusively for the specific
• Includes file service application to store chats’ customer needs
attachments on the corporate server
• For companies that have Creatio on-site licenses
12,000 USD/year* 20,000 USD/year*
* Requires mandatory Premium technical support plan 5. * Requires mandatory Premium technical support plan 6.
Beesender Products
Special offer for companies with 250+
agents
Beesender Unlim Server Beesender Unlim
• An unlimited number of Chat Master and Bot • An unlimited number of Chat Master and Bot Master
Master licenses connected to one Creatio site licenses connected to one Creatio site
• Includes Beesender Outbound license • Includes Beesender Outbound license
• Includes any of Beesender Server licenses • Chat traffic goes through the Beesender
• Integration with custom SMS or WhatsApp channels Universal Cloud Connector
100,000 USD/year* 80,000 USD/year*
* Requires mandatory Premium technical support plan 7. * Requires mandatory Premium technical support plan 8.
Three Technical Support Plans
Basic Business Premium
Case registration time 24/7 24/7 24/7
• client portal • client portal • client portal
Case registration channels • website chatbot • website chatbot • website chatbot
• email • email • email
9 am – 6 pm 9 am – 6 pm 24/7
Support hours (GMT +1/+2/+3/+8/+10; GMT -2)
(Monday – Friday) (Monday – Sunday)
• client portal • client portal • client portal
• email • email • email
Communication channels with support team
• cell phone • cell phone
• Skype
Response time for high-priority cases,
4 1 1
working hours
Response time for incidents of 2-4 priority,
8 4 2
working hours
Technical Support Plans Comparison
Basic Business Premium
Case processing + + +
Number of authorized contacts eligible to
2 5 15
submit support cases
Answers to system administrator’s questions + + +
Answers to system users’ questions - + +
Personal Customer Success Manager - + +
Beesender vertion update (with the Up to 2 times per Up to 4 times per
-
reinstallation of the packages) year year
Meetings with system developers - - +
Beesender Server license support - - +
Package cost, % of the subscription cost 5% 12% 20%
Incident Prioritization
[email protected] №1
№2 The software is
completely inoperable
We recommend using
№3 The core functioning of
the software is not
online channels for
communication with the
possible and there are support team
no alternatives
№4 Additional or main
software functioning is not
possible but there are
Consultations and software alternatives
errors which do not
influence functioning
Technical information
Join the Beesender Family
100+ customers from 20 countries
E-commerce Travel & Banking & Medical Care Gaming &
& Retail Logistics FinTech & Insurance Betting
Two companies. One team.
Beesender is a product development company. We are Creatio
Partner of the Year in 2019 and 2020 as a marketplace leader.
Our mission is to bridge the gap between ordinary people and
large businesses, helping our customers reach a brand-new
conversational marketing level.
We are your go-to Creatio implementation partner for digital
transformation and streamlining business processes through
automation, including CRM, service desk management, document
flow, compliance, and HR.
Our goal is to aid medium-sized companies in achieving
business process automation success.
Contact us:
+44 (208) 089-73-05 (UK) +370 655 77 218 (WhatsApp)
+1 (315) 203-51-78 (USA)
[email protected]+380 (445) 00-23-76 (Ukraine)
[email protected]+370 (6) 945-55-44 (Lithuania) www.beesender.com
Fast.
Smart.
Friendly.
2016-2023 © Beesender. All rights reserved. Beesender is a registered trademark of Beesender
UAB, Lithuania, European Union. Company reg. №305577578.
