EFFECTIVE COMMUNICATION SKILLS By Priyanka
Define and understand communication and the communication process List and overcome the filters/ barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication
What is Communication?
Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.
ITS ESSENCES
Personal process
Occurs between people Involves change in behaviour Means to influence others
ITS ESSENCES
EXPRESSION OF
THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR
CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND
EMOTIONAL PROCESS.
What are the most common ways
we communicate?
Written Word
Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.
It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Manager
Executive Director Vice President A.G.M. Manager Supervisor Forman
Supervisor 1
Supervisor 2
Horizontal Comm.
Supervisor 3
Medium
Barrier SENDER (encodes) RECEIVER (decodes)
Barrier
Feedback/Response
Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
Hearing Physical
process, natural, passive
Listening Physical as
well as mental process, active, learned process, a skill
Listening is hard. You must choose to participate in the process of listening.
VALUE OF LISTENING
Listening to others is an elegant
art.
Good listening reflects courtesy
and good manners.
Listening carefully to the
instructions of superiors improve competence and performance.
VALUE OF LISTENING
The result of poor listening skill could
be disastrous in business, employment and social relations.
Good listening can eliminate a number
of imaginary grievances of employees.
Good listening skill can improve social
relations and conversation.
Listening is a positive activity rather
than a passive or negative activity.
ESSENTIALS OF COMMUNICATION Dos
Always think ahead about
what you are going to say.
Use simple words and
phrases that are understood by every body.
Increase your knowledge
on all subjects you are required to speak.
Speak clearly and audibly.
ESSENTIALS OF COMMUNICATION Dos
Check twice with the listener
whether you have been understood accurately or not always do a little recap of what has been already said. attention to the speaker while listening.
In case of an interruption,
Always pay undivided
ESSENTIALS OF COMMUNICATION Dos While listening, always make notes of important points.
Always ask for clarification if you
have failed to grasp others point of view.
Repeat what the speaker has said
to check whether you have understood accurately
ESSENTIALS OF COMMUNICATION DONTs Do not instantly react and mutter something in anger.
Do not use technical terms &
terminologies not understood by majority of people.
Do not speak too fast or too slow. Do not speak in inaudible
surroundings, as you wont be heard.
ESSENTIALS OF COMMUNICATION DONTs
Do not assume that every
body understands you.
While listening do not glance
here and there as it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the
conclusion that you have understood every thing.
How to Improve Existing Level of COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON. WORK ON VOICE
MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
Avoid reading or watching or
listening unwanted literature, gossip, media presentation etc.
How to Improve Existing Level of COMMUNICATION?
Interact with qualitative
people.
Improve on you topic of
discussion,
Practice meditation & good
thoughts.
How to Improve Existing Level of COMMUNICATION?
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS
SOMEONE.
LOOK PRESENTABLE AND
CONFIDENT.
Improving Body Language Tips
Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
Success for YOU
the new global and diverse workplace requires excellent communication skills!
