Hotel Codes, rules and
regulations
List of Standard Room Status Codes Used
by The Housekeeping
• OCC - Occupied
• VC - Vacant & Clean
• VD - Vacant & Dirty
• OR - Occupied & Ready
• OC - Occupied & Clean
• OD - Occupied & Dirty
• CO - Check Out
• OOO - Out of Order
• DND - Do Not Disturb
• V/O or O/V - Status Unclear
List of Standard Room Status Codes Used
by The Housekeeping
• LO - Lock Out Room
• DO - Due out Room
• DNCO - Did not Check Out
• VCI - Vacant, Cleaned & Inspected
• HL - Heavy Luggage
• LL - Light Luggage
• NL - No Luggage
• DL - Double Lock
• CL - Chain Lock
List of Standard Room Status Codes Used
by The Housekeeping
• HU - House use
• NCI - Newly checked In
• NS - No Show
• SO - Slept out
• BLO - Blocked
• V - Vacant Room
• MUR - Make-Up Room
• VR - Vacant & Ready
Hotel Rules and Regulation
(House Rules)
• Hotel rules / House rules are management policy or agreements
between the guest and the hotel. Usually, these policies are
mentioned on the guest registration card which is signed by the guest
at the time of check-in.
• In Addition to this, a copy of rules and regulation is also kept in all
guest rooms for guest to read and understand the management
policies. This can also include the local government policies which
have to be followed by the guest.
Hotel Rules And Management policies
• In Order to make your stay as pleasant as possible, the Management
requests your co-operation in observing the following as an
agreement between the guest and the " Mention your Hotel Name
here" (hereinafter called 'Management') under which rooms are
permitted to be used by the guest(s):-
1. Tariff
• The tariff is for the room only and is exclusive of any government
taxes applicable Meals and other services are available at extra cost.
To know your room tariff, please contact the Duty Manager, guest
registration forms must be signed on arrivals.
2. Settlement Of Bills
• Bills must be settled on presentation, personal cheques are not
accepted.
3. Company's Lien On Guest's Luggage
And Belongings
• In the case of default in the payment of dues by a guest, the
management shall have the linen on their luggage and belongings,
and be entitled to detain the same and to sell or auction such
property at any time without reference to the guest. The net sale
proceeds will be appropriate towards the amount due by the guest
without prejudice to the management's rights to adopt such further
recovery proceedings as my be required.
4. Check-in
• Please present your ID card, Passport or Temporary Residence Card
upon Check-in. By Law visitors must present personal documents for
hotel records. These documents will be returned upon departure.
5. Departure
• Check out time is ( mention your checkout time here ) please inform
the reception if you wish to retain your room beyond this time. The
extension will be given depending on the availability. If the room is
available, the normal tariff will be charged. On failure of the guest to
vacate the room on expiry or period the management shall have the
right to remove the guest and his/her belongings from the room
occupied by the Guest.
6. Luggage Storage
• Subject to availability of the storage space, the guest can store
luggage in the luggage room, at the guest's sole risk as to loss or
damage from any cause, Luggage may not be stored for a period of
over 30 days.
7. Guest's Belongings
• Guests are particularly requested to lock the door of their rooms
when going out going to bed. For the convenience of the Guest,
electronic safety lockers are provided in the room to store any
valuables.
• The Management will not in any way whatsoever be responsible for
any loss / or damage to the Guest's belongings or any other property
from either the hotel room or the locker or any other part of the hotel
for any cause whatsoever including theft of pilferage.
8. Pets
• Mention your policy for Pets ( allowed or not- allowed ) / (Allow us to
make separate arrangements. )
9. Hazardous Goods
• Bringing goods and/or storing of raw or exposed cinema films, or any
other article of a combustible or hazardous nature and/or prohibited
goods and/or goods of objectionable nature is prohibited.
• The Guest shall be solely liable and responsible to the management, its
other guests, invitees visitors, agents and servants for all loss financial or
otherwise and damage that may be caused by such articles or as a result
of the guests' own negligence and non-observance of any / instructions.
• Gambling, contraband, prostitution, weapons, explosives, flammable
objects, poisons, drugs, animals and pungent food are strictly prohibited
on hotel premises.
10. Damage to Property
• The guest will be held responsible for any loss or damage to the hotel
property caused by themselves, their guests or any person for whom
they are responsible.
11. Management's Rights
• It is agreed that the guest will conduct him/ herself in a respectable
manner and will not cause any nuisance or annoyance within the
hotel premise.
• The Management has the right to request any guest to vacate his/her
room or other areas of the hotel forthwith, Without previous notice
and without assigning any reason whatsoever, and the guest shall be
bound to vacate when requested to do so. In case of the default, the
Management has the right to remove the Guest luggage and
belongings from the room occupied by him/her
12. Relation between Management and
Guest
• Nothing hereinabove shall continue or be deemed to constitute, or
create any tenancy or sub-tenancy, or any other right to interact in
the hotel premises or any part of portion thereof, in favour of any
Guest or resident or visitor, and the Management shall always be
deemed to be in full and absolute possession of the whole of the
hotel premises.
13. Government rules and regulations and
application of laws
• Guest are requested to observe, abide by confirm to and be bound by
all applicable acts and laws and Government rules and regulations in
force from time to time.
14. Photographs and Video's
• Using photographs and video's taken in the hotel for commercial or
public purposes is illegal. Those who do so will be subject to
prosecution.
