LOGISTICS AND SUPPLY CHAIN PROFESSIONAL
DIPLOMA
GIGI UNO DE JOYA
FILIPINO INSTITUTE - QATAR
Logistics and Information
Technology
-The ultimate goal of technology in the Logistics is
to provide real-time information to management. - -
it collects, analyzes, stores, retrieves, and
disseminates data
-it provides regular and customized reports.
-sole purpose of all this data is to enable data-based
decision-making.
What is the role of IT in
logistics?
-IT helps in optimizing logistics operations by
providing tools and systems that enable efficient
planning, routing, and scheduling
-It helps in identifying the most cost-effective
transportation modes, optimizing warehouse
layouts, and managing inventory levels.
Some SOFTWARES in
Logistics
CRM – Customer Relationship Management;
EDI – Electronic Data Interchange;
WMS – Warehouse Management System;
ERP – Enterprise Resource Planning;
TMS – Transportation Management Systems.
CRM – Customer Relationship
Management
-is a strategy that companies use to manage
interactions with customers and potential
customers. CRM helps organisations streamline
processes, build customer relationships, increase
sales, improve customer service, and increase
profitability
CRM – Customer Relationship
Management
GOAL: CRM system is simple: Improve
business relationships to grow your business.
CRM tools help you manage customer
relationships across the entire customer
lifecycle, at every marketing, sales, e-
commerce, and customer service interaction.
-CRM software records customer contact
What does CRM software do?
information such as email, telephone,
website social media profile, and more.
-pull in other information, such as recent
news about the company's activity, and it
can store details such as a client's personal
preferences on communications
-give you a complete record of individuals
What does CRM software do?
and companies, so you can better understand
your relationship over time.
-improves customer relationship management
by creating a 360° view of the customer,
capturing their interactions with the business,
and by surfacing the information needed to
have better conversations with customers.
EDI – Electronic Data Interchange
-the electronic interchange of business
information using a standardized format; a
process which allows one company to send
information to another company
electronically rather than with paper.
Most common: are purchase orders and
invoices
WMS – Warehouse Management System
-software that streamlines every part of
warehouse management – from receiving and
storage to picking, packing, shipping,
inventory tracking, and all the steps in
between.
ERP – Enterprise Resource Planning;
-software system that helps organizations
automate and manage core business processes
for optimal performance.
TMS – Transportation Management Systems.
-is a logistics platform that uses technology to
help businesses plan, execute, and optimize
the physical movement of goods, both
incoming and outgoing, and making sure the
shipment is compliant, proper documentation
is available. This kind of system is often part
of a larger supply chain management (SCM)
system.
The different role of IT in logistics and supply chain are:
1. Electronic Commerce
Electronic commerce includes electronic data
interchange, e-mail, electronic fund transfers,
electronic publishing, image processing,
electronic bulletin boards, shared databases
and magnetic/optical data capture.
The different role of IT in logistics and supply chain are:
2. Electronic Data Interchange
EDI describes both the capability and
practice of communicating information
between two organizations electronically
instead of traditional form of mail, courier, &
fax.
The benefits of EDI are:
1. Quick process to information.
2. Better customer service.
3. Optimize paper work.
4. Increased productivity.
5. Improved tracing and expediting.
6. Cost efficiency.
7. Competitive advantage.
8. Improved billing.
The different role of IT in logistics and supply chain are:
3. Bar Coding and Scanner
Bar coding is a sequence of parallel lines of different
thickness with spaces in between. These bars are nothing but
the items of information in the codified form, which can be
read with the help of a scanner. The information printed in
bar code includes country code, manufacturer name, product
details, date of manufacture, material content etc. These
details are required at user end for inventory management.
The different role of IT in logistics and supply chain are:
3. Bar Coding and Scanner
Bar Coding and Scanner has reduced paper work and
processing time. It has increased logistics system
productivity through speed, accuracy and reliability.
The different role of IT in logistics and supply chain are:
4. SKU DIM:
This SKU (Stock Keeping Unit) DIM capturing is done by
weight machine integration. During previous years this was
done manually and it was time consuming. Now with the
help of this DIM, length, width, height, weight of the
consignment is measured without any much hassle and
moreover here we can avoid revenue leakage, because in our
experience we have seen users capturing wrong dimensions
which lead to wrong calculation during billing.
The different role of IT in logistics and supply chain are:
5. RFID
RFID is an Automatic Identification and Data Capture
(AIDC) technology. RFID first appeared in tracking and
access applications during 1980.
RFID-based systems allows for non contact reading and are
effective in manufacturing and other environment where bar
codes could not survive.
The different role of IT in logistics and supply chain are:
5. RFID
These are used as an alternative to Barcodes to communicate
the inventory data to the reader via radio waves. RFID
wirelessly exchanges information between a tagged object
and a reader.
RFID has improved the ability of manufacturers to better
manage the inventory levels. It has improved the tracking,
logistics and planning operations.
The different role of IT in logistics and supply chain are:
6. Case ID Capture
This ID is used to capture information on cases, where for
each SKU, box case will be defined with number of SKU
units kept inside each unique product cases.
In some cases information will be flown and measured
towards UOM which is mentioned as CASES.
The different role of IT in logistics and supply chain are:
7. Route Optimization
Truck routing, delivery scheduling and fleet management
software solutions help hundreds of private fleet and
logistics operators to cut transportation costs every day –
giving a fast return on software investment.
The different role of IT in logistics and supply chain are:
7. Route Optimization
Some of the uses of this route optimization are:
• Reduce total mileage for lower fuel bills
• Fully utilize the fleet for maximum distribution efficiency
• Cut overtime and agency bills with improved driver
productivity
• Optimize the distribution networks to reduce overall
transportation costs
The different role of IT in logistics and supply chain are:
8. GPS Tracking (Track & Trace)
New and growing logistics companies are quite apprehensive
and skeptical about transport management, claiming that it
will only result in increased expenses that could eventually
hurt their business in the long run. This is a common
misconception about GPS tracking.
The different role of IT in logistics and supply chain are:
8. GPS Tracking (Track & Trace)
The benefits of GPS Tracking system includes below:
• Real time monitoring of the shipment
• Reduced fuel consumption
• Improved productivity
• Better Customer Service
The different role of IT in logistics and supply chain are:
9. Last mail Delivery Tracking on Mobility
Last mail delivery plays a vital role in SCM. Now days B2C
transaction is increased and every end customer expects the
delivery on time. To active this, TAT service providers are
very key on delivery information capture and reflecting it in
the online sites.
Conclusion:
The effects of information technology in supply chain management
that can be mentioned are improving cooperation relationships in
internal and external dimensions, increasing responsibility, creating
new relationships with customers to identify their needs, developing
sales channels, improving performance and improving the
competitive position of the chain.
The pressure to invest in technology is high and will increase. This is
because competitors will also be investing in technology to improve
the effectiveness of their supply chains and develop new ways of
doing business in order to achieve competitive advantage.
THANK YOU!
