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Team Building and Teamwork

This document discusses team building and teamwork. It defines a team as a group of people organized to work together cooperatively to meet goals. Teams are used by companies because they satisfy social needs, promote better communication and problem solving, and multiply individual potential. Forming effective teams requires considering makeup, roles, responsibilities, and developing a team charter with a mission, goals and ground rules. Ongoing processes like assessing needs, planning activities, executing plans, and evaluating progress help teams improve. Addressing issues like communication, structure, personal conflicts and implementing recognition can also strengthen team performance.

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163 views

Team Building and Teamwork

This document discusses team building and teamwork. It defines a team as a group of people organized to work together cooperatively to meet goals. Teams are used by companies because they satisfy social needs, promote better communication and problem solving, and multiply individual potential. Forming effective teams requires considering makeup, roles, responsibilities, and developing a team charter with a mission, goals and ground rules. Ongoing processes like assessing needs, planning activities, executing plans, and evaluating progress help teams improve. Addressing issues like communication, structure, personal conflicts and implementing recognition can also strengthen team performance.

Uploaded by

aminul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TEAM BUILDING AND

TEAMWORK
What is a Team?
 Any group of people organized to work
together or interdependently in order to
cooperatively meet the needs of their
customers by accomplishing a purpose
or goal.
Together
Everyone
Accomplishes
More
Need for a Team
 Why do companies use teams?
Satisfies the human social need to belong
Two heads are better than one
The whole can be greater than the sum of its
parts
Team members build trust and want to help
each other
Promotes better communication
Multiplies the potential of individual members
Produces positive peer pressure
Purpose of a Team
 Provides a framework that will increase
the ability of employees to participate in
planning, problem solving, and decision
making.
Forming a Team
 Makeup
Should be composed of people who are
most likely going to be able to satisfy the
team’s mission effectively.
Commitment to the team and its purpose.
Diversity of skills and personalities.
Character Traits & Teamwork
 What are some traits that can contribute
to the success of a team?

Honesty/integrity Initiative
Selflessness Patience
Dependability Resourcefulness
Enthusiasm Punctuality
Responsibility Tolerance/sensitivity
Cooperativeness Perseverance
Forming a Team
 Roles and Responsibilities
Team Leader
Team Recorder
Team Quality Advisor
Team Member
Forming a Team
 Team Leader
Official contact between the team and the
rest of the organization
Official record keeper
Serve as a team member
Implement team recommendation
Will be the “coach” for the rest of the team
Forming a Team
 Coaching
Team leaders should facilitate team
development and continuous improvement
○ Give teams a clearly defined charter
○ Make team development and team building
constant activities
○ Mentor team members
○ Promote mutual respect between themselves
and team members
○ Positively promote diversity within the team
○ Employee empowerment
Forming a Team
 Team Recorder
Takes minutes during team meetings
Assists the team leader with other types of
correspondence that is generated by the
team
Forming a Team
 Team Quality Advisor
Focuses on team processes and how decisions
are made
Assists the team leader in breaking down tasks
into component parts and assigning those parts
to other team members
Helps the team leader prepare for meetings
Helps the team members learn to use the
scientific approach
Helps team members convert their
recommendations into presentations that can be
made to upper management
Forming a Team
 Team Charter
Team Mission
Ground Rules
Team Goals
Forming a Team
 Mission Statement
Broad, encompasses all activities, progress
can be measured and SIMPLICITY
Ex. The purpose of this team is to reduce
the time between when an order is taken
and when it is filled, while simultaneously
improving the quality of products shipped.
Forming a Team
 Ground Rules
Agreed upon by the whole team
Describes agreed upon actions and
characteristics of team members
Forming a Team
 Goals: reaching the mission
Ad Hoc Teams
Permanent Teams
Teamwork Cycle
Team Building
 Four-Step Approach
Assess
Plan
Execute
Evaluate
Team Building-Assess
 Look for strengths and weaknesses in
team members
 For a team to be successful, the
following characteristics are needed:
A clear direction that is understood by all
team members
Team players
Understood and accepted accountability
measures
Team Building-Plan
 Planning
Based on the results of a needs assessment
Activities should be based on the strengths
and weaknesses of the needs assessment
Team Building-Execute
 Execution
Just-in-time
Continuous improvement
Team Building-Evaluate
 Evaluation
Effectiveness can be measured based on
how well weaknesses identified in the needs
assessment were strengthened.
Re-administer the needs assessment
Could result in additional team building
activities
Reasons for Conflict
 Communication
 Structure
 Personal
Conflict Resolution
 Set a positive example of teamwork and
resolving conflicts at a company level
 Identify and address the conflict
 Turn into a positive experience
Increase employees communication and
interpersonal skills
Conflict Resolution
 Resolution Strategies:
Acknowledge that the conflict exists.
Gain common ground.
Seek to understand all angles.
Attack the issue not each other.
Develop an action plan.
Performance & Rewards

Team-
Base Incentive Total
Based
Foundations for Team-Based
Rewards
 Basic Requirements
The behaviors that are expected must be
communicated to all those affected so they
know exactly what is meant by rewardable
performance.
Both team leaders and team members must
be explicit about what behaviors are
expected, why they are necessary, and how
they will be recognized and rewarded.
Performance & Rewards
Decide what performance to
measure

Determine how to measure


performance

Identify rewards to be offered

Integrate related processes


Performance & Rewards
 Nonmonetary Rewards
Different people respond to different
incentives.
Organization should survey employees
before implementing nonmonetary
incentives.
Set up a system where the employee can
select the award that appeals to them.
Recognition
 One of the strongest motivators is
recognition.
 There are many ways to ensure that
employees are recognized for their
accomplishments and their
contributions.
 Above all, recognize and reward good
performance.
Recognition Strategies
 Write a letter to the employees family.
 Arrange for a senior-level manager to
have lunch with the employee.
 Have the CEO call the employee
personally to say thank you.
 What are some other recognition
strategies?
Teamwork Clips
 http://www.youtube.com/watch?v=jF80R
qLkl6E
 http://www.youtube.com/watch?v=DX2e
kG5kenM&NR=1
Resources
 Building Blocks For Teams (N.D.). Retrieved on 02/21/2010
from
http://tlt.its.psu.edu/suggestions/teams/student/conflicts.html

 Cooney, R. & Sohal, A. (2004). Teamwork and Total Quality


Management: A Durable Partnership. Total Quality
Management, 15(8), 1131-1142.

 Goetsch, D.L & Davis, S.B. (2006). Quality Management for


Organizational Excellence. Columbus, Ohio: Prentice Hall.

 Strokes Jr., S.L. (1995). Rewards and Recognition for


Teams. Information Systems Management ,12(3), 61-66.

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