RTI Online

www.rtionline.gov.in

Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
(IR Division)
 Contents
 RTI Online – The Objective
 RTI Online – Stakeholders
 Components
 RTI Online – The Process flow
 RTI Online Portal – Modules
 RTI Online – Key features
 Citizen Interface
 Nodal Officer
 Common for CPIO and FAA
 CPIO
 FAA
 Salient Features

2
 RTI Online – The Objective
 ICT based tool that facilitates/empowers the citizens to:

 File RTI Request online .

 File first Appeal online.
 Receive Reply online.
 Track and Monitor the status.

Facilitates the Ministries/Departments/Apex Bodies of GOI

to:

 e-Manage and e-Monitor the RTI request and First Appeal .

3
RTI Online – Stakeholders

Citizen

Nodal RTI CPIO

Officer
Online
FAA
 Components
RTI Online has two components:

 The online request and appeal filing system

(Citizen Interface : https://rtionline.gov.in)
and
 The RTI Request and Appeal Management System
(Public Authority Interface: https://rtionline.gov.in/RTIMIS)

5
 RTI Online – The Process flow
Online Through Post/In Person
Citizen
Public
Authority

Converted into Electronic form

RTI Online RTI Online

(Citizen Interface) (Public Authority
Status/
Interface – RTIMIS)
Information

RTIMIS

Centralized Database
6
 RTI Online Portal - Modules

RTIMIS
RTI Online
(Centralized
Database)

Public Authority Interface Citizen Interface

CPIO
Nodal Officer FAA DPIO Secretariat Admin

7
RTI Online – Key Features
 RTI Online – Key Features
(Citizen Interface)

 File request online

 File first appeal online
 Track status
 Become a registered user of RTI Online (optional)
 Make payments online towards RTI fee and RTI additional
fee for APL applicants
 Status through Email and SMS at various stages of the
processing cycle of RTI requests/first appeals

9
 LIFE CYCLE OF RTI REQUEST
Request Received by Request forwarded to
Nodal Officer CPIO
Citizen File RTI
Request Online
o D PI O
rd ed t
t fo rwa ired) IO
ues eq u CP
Req (if r tt
o
n
se
pl y
Re

FINAL REPLY

REQUEST DISPOSED OF
 RTI Online – Key features
Nodal Officer
 Create/maintain master directories of
 Central Public Information Officer (CPIO),
 First Appellate Authority (FAA),
 Deemed Public Information Officer (DPIO) and
 Transparency Officer (TO)
 Create user accounts for CPIOs, FAAs, DPIOs, RTI Cell
users
 Receive and forward online requests and appeals,
received from citizens
 Generate RTI returns

11
 CITIZEN NODAL OFFICER MODULE

NEW REQUEST NODAL OFFICER

1.Forward Request to 2. Transfer 3. Supporting 4.Return to

concerned CPIO request to other PA document (if required
Applicant
from Applicant )
 RTI Online – Key features
(Common for CPIO and FAA)
 Process the new requests and first appeals as per the
provisions of the act.
 Upload final reply/decision (if needed).
 Register the physical receipts of RTI request and first
appeals.
 Generate various action based letters.
 Generate various MIS reports.
 Perform parameter based search for the requests and
first appeals.
 Transfer Request/Appeal to other CPIOs/FAAs
respectively.
13
 RTI Online – Key features
CPIO
 Demand for additional fee (if any).

 Forward the request online to DPIO (if necessary).

 Send online reply for the comments sought by FAA

14
 RTI Online – Key features
First Appellate Authority (FAA)
 Seek online comments from the concerned CPIO.

 Monitor the request pendency of CPIOs

15
Nodal officer
CPIO MODULE
Citizen

RTI Forwarded by CPIO

Nodal Officer to CPIO

UNDER PROCESS TRANSFER FINAL REPLY

1. Third party information involved 1.Partially transfer req. to other PIO 1.Reject RTI Request
2. Additional Payment Required 2.Transfer req. to other PIO 2.Partially Reject/Accept RTI Request
3. Request under process 3.Partially transfer req. to other PA 3.Request Dispose of
4.Forward req. to DPIO
5.Transfer req. to other PA
 Salient Features

 Available 24x7 all through the year for filing/tracking of RTI

request and first appeal.

 Enables the citizens to file RTI request and first Appeal

online to the concerned Public Authority.

 RTI fee and additional fee online through Credit/Debit

cards or Internet Banking facility of SBI and its associate
banks.

 System generated unique registration number for the RTI

requests and first appeals. 17
 Salient Features

 System generated letters at various stages of processing of RTI

requests/first appeals thus reducing the time for drafting and
typing the same.

 Monitoring at the level of Nodal Officer for all CPIOs and FAAs.

 Generation of various types of Returns.

 System maintains the history of all the actions

chronologically in the life cycle of a RTI Request and first
appeal.

18
 Salient Features
 Citizen can track the status of RTI request or first appeal.

 Status through SMS and Email to citizen at various stages of

the life cycle of RTI request and first appeal.

 Facility to register and upload the RTI request and first

appeal received physically by the public authorities.

 Alerts on pending RTI requests to CPIOs.

 Monitoring of RTI requests/first appeals by CPIOs/FAAs

through various MIS reports.
19
RTI Online
www.rtionline.gov.in
 Do’s (Nodal officer)
 Nodal Officer should provide updated e-mail id and phone
number for user account.
 Nodal officer should take appropriate action on the new RTI
requests and appeals within 5 days of receiving them.
 Proper discretion should be exercised while returning and
rejecting of RTI application/appeal .
 Nodal officer should check RTI application under “BPL category”
for documents supporting the BPL status
 Nodal officer should check whether attached pdf file if any, is
 Do’s (Nodal officer)
 If attached documents are not readable or corrupt, then Nodal Officer
should use option “Supporting Document Required from Applicant”.
 Nodal officer should keep a track of pending RTIs & appeals in CPIOs
and appellate authority’s account and notify them for necessary action.
 Nodal officer should update all the necessary details of all users in the
portal including himself.
 Do’s (CPIOs)
 All the physical RTI applications received should be entered into the
system via RTI cell module or CPIO module
 CPIO should carefully read the RTI application before transferring or
taking any action.
 CPIO also upload RTI application into the portal from their respective
account.
 CPIO must take additional payment using ask for additional payment
option in the portal
 Do’s (CPIOs)
 For additional payment do not use option of “dispose of RTI request”
or ask for it through mail .
 For transferring the application to other public Authority which are
not online to this portal, PIO must dispose off the case and mention
the same in the reply box that it is being physically transferred to
other PA.
 For uploading scanned documents having over 10 pages keep the
resolution of scanner between 100-150 dpi.
 Do’s (General)
 Users should regularly check their emails for current status on RTIs
and Appeals.
 Users should regularly log into the online portal for timely disposal of
applications
 Don'ts (General)
 Do not enter wrong password for 3 consecutive times as it will result in

system lockout for 30 minutes

 Do not access any user account if you are not authorized to do so

 Keeping the system idle for more than 15 minutes will result in auto log

out.

 All actions are irreversible in nature so kindly take precautions

 All users must change their respective passwords on first login.

 Precautions must be taken while executing any action as all actions are

intimated to citizen via SMS and email notifications.

 Don'ts (General)
 Do not reject any RTI application for non payment of the RTI fees in online
filling of RTI requests there are only two options available to citizen
 (i) Payment of Rs 10: Payment of Rs 10 through payment gateway managed by
SBI. Till the time payment is not being done the registration number will not
get generated and the application will not reflect in concerned Public
Authority's Nodal Officer's account.

 (ii) BPL: If the citizen comes under BPL category he/she has to furnish a
scanned copy of BPL card or any other document supporting the BPL status. If
Nodal officer or CPIO feels the document with respect to BPL is not valid, they
may call for additional document from citizen. Till the time a BPL category
citizen does not upload the required document supporting his/her status , the
application will not get submitted and registration number will not be
generated
Thank you

28