ROOM

MANAGEMENT
Presentation by
HM22C
ISIP, CARL CAS, MARK MAGDAONG, RUBIANO,
JOHN VANESSA CEDRICK
FORECAST
1. From the main menu, select Rooms
Management and Housekeeping.
2. Select Facility Forecast. The FACILITY
FORECASTscreen displays.
3. Select the start date for the facility forecast
from the search screen.
4. Select one or more facility tasks using the
drop-down arrow.
NOTE: If you select Search and no facility tasks
are defined, OPERA queries and displays all
facility tasks.
Once you perform a search, the Report button
becomes available.
1. Select Report button to go to the Report
parameters menu.The report prints out searched
facility tasks and any associated codes for the
five-day period beginning with the date defined
in the search.
OUT OF ORDER /
OUT OF SERVICE
For whatever the reason a room becomes unavailable to guests, be it a
mechanical failure with the room, or otherwise, OPERA makes it easy to mark
the rooms and set them aside, preventing them from being reserved. The Out of
Order (OOO) and Out of Service (OOS) option makes a room among the last to
be sold or completely unavailable for sale due to maintenance issues. Out of
Order rooms deduct from inventory (made unavailable); while Out of Service
rooms remain in inventory (“last resort” availability). Room blocks can be put
OOO/OOS for any given date or period in the future.
NOTE:It is not possible to take an occupied or reserved room to a status of Out
of Order.
To mark a room as Out of Order or
Out of Service:
1. From the main menu, select Rooms Management.
2. Select Out of Order/Service. By default, all rooms
display in room number order. The top portion of the
screen allows you to select search criteria. Checking
the boxes in the Show field restricts the rooms
displayed to OOO, OOS, or both. You can also search
by date or room.
3. SelectNewto place a room on OOO or OOS status.
You may enter room into
OOO/OOS status by two
possible methods.
• Room List-manually type in the room’s numbers separated 7. Reason indicates the general reason for the room going
by a comma, or select the down arrow beside the field then into OOS or OOO status.
mark all the rooms with an “X”. 8. Remarksis a free format text area to type in a more
• From Room and To Room-all room numbers in between specific reason as to the change of status.
the rooms entered in this field get placed into OOO or OOS 9. Select OK.
status

•4. Enter the From Date and To Date.

5. The Status field indicates whether the room goes into
Out of Order or Out of Service.
6. Return Status indicates the housekeeping status the
room returns to upon coming out of OOS or OOS status.
 IDENTIFICATION

QUESTION: This function provides a statistical overview of your

property Forecast for upcoming days. To utilize the Facility
Forecast functions.
 IDENTIFICATION
QUESTION: This function provides a statistical overview of your
property Forecast for upcoming days. To utilize the Facility
Forecast functions.

ANSWER: FACILITY FORECAST

 Some additional options for the OUT OF
ORDER/SERVICEscreen are listed below:

• Details allow you to view all current information on this room.

• Resv. displays the reservation connected to the room, if any.
• Copyduplicates the status of one entry, applying it to a number
of rooms. For example, a carpet cleaner might come to clean the
entire third floor at once. Opera enables you quickly handle
large room groups by creating a single entry, selecting Copy, and
entering all room numbers that will be out of order at the same
time.
• Edit modifies an existing record.
 To remove a room from OOO/OOS before
the default date passes, follow the steps
below:

1. From the OUT OF ORDER/SERVICE screen, search for and highlight the room you wish to
remove.
2. Select Delete.
3. Answer “Yes” to the message confirming the deletion.
NOTE: If you delete an out-of-order room for a future date, the status of the room will remain as
it is currently. If you delete or change an active out-of-order setting (i.e., for today), OPERA will
use the Status after Return setting for the room
Room History
ROOM HISTORY This option allows
research on room numbers for many
purposes. You may view reservations
that occupied room numbers from any
date in the past. With this feature, you
can search for occupied guests for lost
and found items.
 1. From the main menu, select Rooms Management.
history, follow the steps 2. Select Room History. The ROOM HISTORYscreen displays.
3. In the top portion of the screen, enter any search criteria such
as the Room number you wish to view, and select Search.
To display a room’s

4. You may also select to see rooms that have Departure Since
or even search for a past guest by Credit Card No
5. To view guest information such as address or phone number,
highlight the room record and select Profile.
6. To view the guest’s reservation details, select Resv.
7. To view the revenue generated by the past guest or even to
view folio details, select either Revenueor Folio.
below:
 IDENTIFICATION
QUESTION: This additional option allows you to view all current
information on this room.
 IDENTIFICATION
QUESTION: This additional option allows you to view all current
information on this room.

ANSWER: DETAILS
Maintenance
This feature gives the Engineering and Housekeeping
department the ability to note a work order for a room that
is in Out of Order status. This feature allows you to enter
an action for the maintenance department to take on a
room. From this, the engineermay print a report of all
requests. Once all maintenance requests are attended to,
the work orders may be resolved.

NOTE: Placing a maintenance order on a room number

does not automatically place the room in Out of Order
status nor is the room deducted from inventory. In
addition, this is not a full-scale quality management
system.
To place a work order into maintenance for
a room, follow the steps below:

1. From the main menu, select Rooms Managementand

Maintenance.
2. Select New. The ROOM MAINTENANCE –NEWscreen
displays.
3. Click the drop-downarrow next to the Roomfield and choose
the room(s) for the work order.
4. Click the drop-downarrow next to the Reasonfield to select
from a list of pre-defined maintenance requests.
5. Enter any additional instructions or text for the work order in
the Remarksfield and select Save.
 OCCUPANCY GRAPH
This is a wonderful tool for graphically viewing occupancy activity at the hotel. Housekeeping
and Maintenance departments also commonly use this feature for scheduling purposes.
It is a visual display of the hotel’s occupancy by date or week. This graph shows your hotels
occupancy in terms of reservations and blocks, with several options to sort the display.
 To view and use the Occupancy
Graph, follow the steps below:

1. From anywhere in the system, select Shiftand F1. The

OCCUPANCY GRAPH screen displays.
2. Use the search criteria at the top of the screen to sort by Start
Dateor Room Typeand select Search.
3. To alter the Bar Display, click the drop down arrow next to
thefield.
4. You may also add Grid Linesand Percentages for easier
viewing.
5. To switch to a week view, select the drop down arrow next to
the Numberof field.
6. To move the display forward or backwards by week or days,
select the arrows at the bottom of the graph.
7. To print the current display, select Print.
 IDENTIFICATION
QUESTION: This feature gives the Engineering and Housekeeping
department the ability to note a work order for a room that is in Out
of Order status.
 IDENTIFICATION
QUESTION: This feature gives the Engineering and Housekeeping
department the ability to note a work order for a room that is in Out
of Order status.

ANSWER: MAINTENANCE
MISCELLANEOUS-
SHOW QUICK KEYS

OPERA has several Quick Key options for

viewing hotel activity andperforming various
tasks in the system. These quick key options
make it simpleand easy to use the keyboard at
any point in the system to access
certainfunctions without having to navigate
through the menus.
 Control F2 –Detailed Availability.
To view all options and Show The DETAILED AVAILABILITY screen displays available rooms in

Quick Keys, follow the steps fourteen-day increments. In addition, this screen has functionality to
toggle from occupancy to availability by room types.
below:
F3 –Available Room Search.
The AVAILABLE ROOMS SEARCH screen allows you to easily search
1. From the main menu, select Miscellaneous.
for a room number that is available, clean or inspected.
2. SelectShow Quick Keys

Shift F3 –House Status. The HOUSE STATUS screen displays today’s in-
F1 –Opera Help.
house activity such as arrivals, departures, occupancy, and overall
A popular key feature of OPERA’s help function, pressing F1 from
availability. This screen provides detailed information on today’s hotel
any screen in the system will automatically direct you to help on the
activity in one concise screen, making it quite helpful for all front office
current task, such as when you need a definition of a field or further
personnel.
description of a topic.

Control F3 –Room Plan. The ROOM PLAN screen displays for a visual
Shift F1 –Occupancy Graph.
layout of guests occupying orreserved for each room number in the hotel.
The Occupancy Graph is a nice feature for a visual display of the
This feature is most useful for pre-assigning groups of rooms at a time as
hotel’s occupancy by date or week. This graph shows your hotels
well as for room moves
occupancy in terms of reservations and blocks, with several options
to sort the display.
Control F4 –Dashboard. The Dashboard is an all-inclusive screen for the
Front Desk staff to perform most functions of their job role. Using the
Control F1 –Keyboard Shortcuts.
Dashboard an agent can create reservations, check in guests, print
The Control F1 function key displays a list of available keyboard
reports, make changes to guest information, walk in guests, view and
shortcuts. These shortcuts include quick key options found in this
make posting to the guest bill, as well as begin the check-out process..
chapter as well as additional keyboard navigation tips.Control
F5 –Rate Query.
To check availability and perform rate queries, selecting this quick key
accesses several options.Shift F5 -Floor PlanThe Floor Plan is a visual
display of the actual facility and room layout of your hotel. Though this
screen is typically for user informational purposes, there are several
useful functions for locating a desired guest room.

F7 –New Reservation.
This feature accesses the RATE QUERY screen to begin booking a new
reservation. For more information on new reservations, refer to the
“Reservations” chapter.

Shift F7 –Telephone Book.

The Telephone Book is useful for retrieving local telephone numbers
(i.e. taxis, restaurants, etc.) for guests. Once you enter data, this screen
can serve as your automated “Concierge,” allowing you to serve your
guests with greater information. You can then offer this information to
your guests and even print the information for them.

F8 –Log Out. This feature logs the user out of the system without closing
the application. When pressing F8 from anywhere within the system, an
OPERA LOGIN screen displays.
 IDENTIFICATION

QUESTION: It is a type of "show quick keys that is a

visual display of the actual facility and room layout of
your room.
 IDENTIFICATION
QUESTION: It is a type of "show quick keys that is a visual
display of the actual facility and room layout of your room.

ANSWER: SHIFT F5 - FLOOR PLAN

 THANKYOU
FOR LISTENING!