Good
Morning!!
Food and
Beverage
Services NC II
Orabelle Puno,
Accredited
Assesor.
Welcome to Assessment
Center
Skills Power Institute, Inc.
Cabanatuan City
• Certify that an individual has
achieved competency
CONTEXT
• Determine Education and Training
AND
Needs
PURPOSE
OF • Conduct Skills Audit and Assurance
of Progress
ASSESSME
NT • Classify a person against industry
or enterprise standards (employee
classification)
PURPOSE OF ASSESSMENT
• Recognize current existing competency of
candidate/s
• Determine if competency has been achieved
following learning
• Determine training gaps
• Measure work performance
• Classify/support employee’s career development
• Certification
Mandatory Assessment
• Sec. VIII.6 of TESDA Circular No. 7, series of 2016, or
the Amended Omnibus Guidelines on Program
Registration under the Unified TVET Program
Registration and Accreditation System (UTPRAS)
“Assessment of Learners completing a WTR program is
mandatory. Such assessment shall be conducted
before graduation. However, passing the National
Assessment is not a requirement for graduation”
Basic Competencies
Food and
Beverage Common
Competencies
Services
NC II Core
Competencies
Food and Beverage Services NC II
CORE:
1. Prepare the dining room/restaurant area
for service.
2. Welcome guests and take food and
beverage orders.
Food and Beverage Services NC II
CORE:
3. Promote food and beverage products.
4. Provide food and beverage services to
guests.
5. Provide room service.
6. Receive and handle guest concerns.
Task to be performed and evidence to
be collected:
1. PROVIDE FOOD
AND BEVERAGE 2. PROVIDE
SERVICES TO ROOM SERVICE
GUEST
Demonstrations
Method of
Assessment Oral Questioning
s
Observations
Demonstration:
- Table Napkin 10 ( 7 Basic and 3 special) for 10 mins
- Table set –up ( American & Russian, American & French)
for 15 mins
- Taking Table Reservation Call
- Welcoming to Bidding Goodbye including wine
presentation
- Taking order through telephone
- Room service Delivery
Demonstrations
Method of
Assessment Oral Questioning
s
Observations
Allowable or Reasonable
Adjustment When
Applicable
Do’s and Don’t
During
Assessment
Competent
Result
of
Assessment Not Yet Competent
Issuance of National
Certificate
Reassessment
Procedure
Rights to appeal system
• Appeal Process – appeal for re assessment to
gain an independent second opinion will apply in
cases where a candidate is judged as “Not Yet
Competent “ and believes they have been
incorrectly assessed.
• If you have questions regarding the assessment
process and your result, you have the rights to
appeal. You can submit your appeal by writing a
formal letter addressed to the TESDA Provincial
Office where the assessment center or the
competency assessor are accredited not later than
today.
Confidentiality of the Assessment
Process
For confidentiality of the assessment package *We would like to
the assessment will be submitted to the ask your
outcome, the result of Assessment Center cooperation to
Manager and will be refrain from giving
your assessment will
sent back to TESDA away any form of
be made available to information that
Provincial Office right
the authorized took place during
after the assessment.
personnel. the assessment
process.
Any
Questions
Thank you
for Listening
