SEPTEMBER 2024

EXCEPTIONAL EXPERIENCES DELIVERED TO

AVAYA EXPERIENCE PLATFORM ON-PREM

EXTENDING ROBUST AXP PUBLIC CLOUD CAPABILITIES TO ON-PREM

SALES OVERVIEW PRESENTATION

1 ©2024 Avaya LLC. All rights reserved.

 OBJECTIVE
This presentation is designed to educate and
empower you to
• articulate the benefits that Avaya Experience
Platform On-Prem (formerly Avaya Call Center
Elite) customers can gain by subscribing to
services offered from Avaya Experience Platform
Public Cloud

• retain the existing customer base

• innovate their solution without disruption

This is not a customer presentation. Please see the RESOURCES slide in this presentation for other Sales Tools and
Customer Collateral, including link to Customer Presentation.

2 ©2024 Avaya LLC. All rights reserved.

 Topics

• Market Conditions
• The Unique Avaya approach
• Offer Overview
• Package Options and Use Cases
• Agent Experience
• Sales Engagement & Commercials
• Resources
• Next Steps
• Appendix

3 ©2024 Avaya LLC. All rights reserved.

 MARKET CONDITIONS
ORGANIZATIONS KEY FOCUS AREAS
And new ways organizations can meet these expectations

Improve Employee Enhance Customer Secure &

Experiences Experiences Reliable IT
• Better Acquisition & Onboarding • Faster Customer Acquisition • Day to day Maintenance
• Improve Productivity • Improve Loyalty • Compliance Adherence
• Enhance Loyalty • Increase Revenue • Innovations
• Increase Retention • Enhance Brand
• Reduce Attrition

4 ©2024 Avaya LLC. All rights reserved.

 FACTORS IMPACTING EXPERIENCES
FOR EMPLOYEES, CUSTOMERS, & IT

Today’s reality – Systems are often fragmented

Agents required to navigate to

at least 4 different systems and screens as they assist
customers

Fragmented systems disrupt workflow and require

multitasking as agents spend
25% of their time looking for relevant data.

82%
of contact center managers said that
unifying systems was part of their 2023 business st
rategy

5 ©2024 Avaya LLC. All rights reserved.

 RESEARCH SHOWS

6 ©2024 Avaya LLC. All rights reserved.

 The Unique Avaya approach

7 ©2024 Avaya LLC. All rights reserved.

 INNOVATION WITHOUT
DISRUPTION

Keep what you love

Don't replace what works
Waste

Embrace cloud
Cloud isn't a destination,
it’s a journey
Delays

Repurpose & Retain

Protect your existing
investments
Costs

8 ©2024 Avaya LLC. All rights reserved.

 INNOVATION SIMPLIFIED

Evolution, Hybrid Cloud Expansion Through

Not Revolution Architecture Integration

Innovation is least A bridge between Ecosystem of

invasive when it is existing premises partners for wide
additive and cloud range of integrations

Platform replacement Power of the Cloud Growth through

for replacement's added to your interoperability
sake is disruptive on-premises and APIs

9 ©2024 Avaya LLC. All rights reserved.

 UNLOCK INNOVATIONS
FOR AVAYA EXPERIENCE
PLATFORM ON-PREM
• Interact with customers on channels of their choice – chat, email, social.
• Eliminate disjointed third-party digital experiences without disrupting
existing premises call flows.
• Empower agents with a modern unified WebRTC desktop powered with
native AI noise removal capabilities.
• Provide agents with 360-degree view of the customers from both your on-
premises and cloud interactions.
• Reduce IT and admin efforts while adopting cloud technologies.
• Get a simple, flexible secure cloud experience with worry-free upgrades,
support, and admin.

Add best-in-cloud technologies from Avaya Experience Platform Public Cloud

onto your Avaya Experience Platform On-Prem.
10 ©2024 Avaya LLC. All rights reserved.
 Extending AXP Public Cloud to
AXP On-Prem

Offer Overview

11 ©2024 Avaya LLC. All rights reserved.

 Voice
Business Operations
Digital
Administration
✓
✓
Intelligent
Voice Recording
Routing

EXCEPTIONAL Preview
Conversational AI
Dialing
EXPERIENCES
DELIVERED TO AVAYA Bring Your
Own Channel
Screen Recording

EXPERIENCE Self Service Quality Management

Automated Quality
PLATFORM ON-PREM Automation
Management

Unified
Compliance Trigger
Communications
Application Visualizer
as a Service
Extending robust AXP Public ✓
Customer
Cloud capabilities to on-prem. Journey Advanced
✓ Strategic Desktop

Composable ✓ Workforce Management

Desktops ✓
Workflow
Real-Time Insights
Automation
and Reporting
CRM Speech
Integration Analytics
✓ Available in initial adoption

12 ©2024 Avaya LLC. All rights reserved.

 • Modern unified desktop from the
cloud using WebRTC.
Extend Voice • Native AI Noise Removal, eliminating
unwanted agent background noises.
Capabilities • Keep existing AXP On-Prem
infrastructure: self-service, call

INNOVATION routing, call recording, CMS, back-office

integrations, CTI, and more.

FOR AXP ON-

PREM
• Modern unified desktop from the
Embrace Digital cloud using WebRTC; option use
Salesforce CRM embedded desktop.
Channels • Provide customers channels of
choice – chat, email, social messaging.
• Digital channel multiplicity.

Delivering Exceptional Experiences from

Avaya Experience Platform Public Cloud

13 ©2024 Avaya LLC. All rights reserved.

 BENEFITS OF
MODERN UNIFIED DESKTOP
Intuitive UI leads to more productive employees and faster
onboarding and improved retention with less strain on IT.
• Reduces call handling time ranging from 20-50%
• Onboarding accelerated, reducing training time by 10-30%

Same UI and experience for local and remote workers,

expanded labor pool

Intelligent desktop means the right information is provided to employees

at the right time with less stress to scamper about for information.
• Avaya customer realized savings
• Information at fingertips ~15 sec average
• Past interactions via Customer Journey ~5 sec
• Reduced error rate / rework 3-5% cost savings

82%
Happier agents = happier customers resulting in:
• Increased customer and employee brand loyalty.
• Improved revenue.
• Reduced customer and employee attrition.

14 ©2024 Avaya LLC. All rights reserved.

 Increase happiness
Native AI Noise Removal

• Removes unwanted agent

background noises &
disruptions.
• Hear only what you need.
• Less strenuous on everyone’s
health and well-being.

Video – Eliminate Distractions from the Conversation with AI Noise Removal

15 ©2024 Avaya LLC. All rights reserved.

 Avaya Experience Platform Public Cloud Overlays

your existing Avaya Aura | AXP On-Prem solution.

Voice calls continue as today

Trunks into Aura, IVR, Routing, Agent selection, back-office
COMPONENT integrations, dial plans REMAIN.
Vectors, AES, CMS, Enterprise directory, SSO integrations

OVERVIEW REMAIN.

Avaya Hybrid Cloud Gateway

enables systems to integrate…and it’s included.

Adopt Workspaces for Agent Desktops and Digital Channels

16 ©2024 Avaya LLC. All rights reserved.

 Sales Positioning

Prerequisites

Target customers Requirements Overview

Avaya Experience Platform On-Prem AXP On-Prem with

• Over 2M CC Elite seats • Avaya Aura 10.1.3+
• Avaya Aura Device Services 10.1.1.2+
Service is available for ordering in the same • SAL (Secure Access Link) Gateway 4.1
countries as Avaya Experience Platform Public • SIP agents
Cloud
NOTE: For complete prerequisite details see
AXP (On-Prem +Connect) Technical Prerequisites Docume
NOTE: Visit Avaya Trust Center and see nt job aid
Avaya Experience Platform Privacy Fact Sheet for full
country list
17 ©2024 Avaya LLC. All rights reserved.
 WebRTC can
be utilized
for
experience
What’s in it for level

Sales?
Begin Add cloud-
Customer based voice
Journey to Value Proposition or digital to
Cloud on premises
without
disruption

• Upgrade Revenue

• Upsell Opportunities

• Enables Journey to Cloud

Add new Upgrade to
capabilities Aura 10

• Quota Retirement

Avaya Experience Platform –

the perfect opportunity to strengthen your relationship and demonstrate your expertise with
AXP On-Prem customers, keeping the competition away.

18 ©2024 Avaya LLC. All rights reserved.

 Upgrade to
Aura 10

Add cloud-
Reduce
based Voice
Partner Value or digital to
on premises
Operational
Risk

Value
Proposition

• Upgrade Revenue WebRTC

can be
Add new
utilized for
capabilities
experience
level
• Upsell Opportunities

• Enables Journey to Cloud

Add Partner Customer
Services Retention

• Quota Retirement

Avaya Experience Platform –

the perfect opportunity to strengthen your relationship and demonstrate your expertise with
AXP On-Prem customers, keeping the competition away.

19 ©2024 Avaya LLC. All rights reserved.

 Packages and
Use Cases

20 ©2024 Avaya LLC. All rights reserved.

 • Allows AXP On-Prem systems to
Extend Voice integrate with Avaya Experience
Capabilities Platform Public Cloud
• Add new features and functionality
from AXP Public Cloud
AXP Essentials package • Receive AXP On-Prem Voice calls
through AXP Public Cloud into the
Package unified Avaya Workspaces desktop

Options
Embrace Digital • Hybrid Voice agents enabled to
Channels receive digital interactions
• Digital channels: Chat, Email, Social
Messaging (Facebook, Twitter,
AXP Advanced package Instagram, WhatsApp)

See AXP Essentials & AXP Advanced Subscription Offer Definition

21 ©2024 Avaya LLC. All rights reserved.

 You Can Get Started With AXP Essentials

AXP Essentials AXP Advanced

The main CX enterprise solution to build your voice capabilities The flexible CX enterprise solution across channels

• Enterprise CX Voice+ (incl. voice CC features, AI • Everything in AXP Essentials, plus...

noise removal)
• Omnichannel experiences
• Unified desktop
• Digital channels
• CRM integration
• Unified reporting & dashboards
• Unified customer journey
• Agent assist
• Virtual agent ready
• Advanced workflow orchestration

Add-ons

Unified Communications Operational CX Analytics Workforce Engagement Proactive Outbound

AI Virtual Agent
and Collaboration Intelligence and Insights Management (WEM) Engagement

22 Confidential & proprietary. Use pursuant to your signed agreement or Avaya policy.
 Transforming Enterprise CX with
Avaya Experience Platform
AXP Essentials

ENTERPRISE CX VOICE+ VIRTUAL AGENT READY

Retain existing contact center capabilities and enhance the Future-Ready Virtual Agents: Seamlessly integrate your
customer and agent experience with AI-powered noise choice of AI virtual agent technology.
removal.
UNIFIED CUSTOMER JOURNEY
UNIFIED DESKTOP
Customer Journey Mastery: Map every touchpoint on a
Enhance agent experience and performance with a single unified timeline, giving a 360-degree view of customer's
view of all interactions, tools and resources. experience. Anticipate their needs.
CRM INTEGRATION AGENT ASSIST
Seamless CRM Connectivity: Effortlessly connect with AI-Powered Agent Assistance: Empower your team with
Microsoft Dynamics 365, Salesforce, and ServiceNow as AI. Provide real-time guidance, transcription, and
desktop of choice. Customer data where and when needed. summarization to supercharge your agents' capabilities.
UNIFIED REPORTING & DASHBOARDS ADVANCED WORKFLOW ORCHESTRATION
Insights at Your Fingertips: Enables customers to turn Workflow Simplicity: Easily design and implement
data into actionable insights and stay ahead of the curve by sophisticated business flows with Avaya’s advanced
creating real-time dashboards and custom reports to suit orchestration tools. Automate the complex, focus on what
their contact center operations. matters.

Your Launchpad to CX Excellence

23 Confidential & proprietary. Use pursuant to your signed agreement or Avaya policy.
 Transforming Enterprise CX with
Avaya Experience Platform
AXP Advanced

Includes all the capabilities of AXP Essentials plus

OMNICHANNEL EXPERIENCE DIGITAL CHANNELS

Deliver seamless, consistent experiences across all channels. Expand your reach with email, web chat, and messaging
Handle voice and digital interactions in one place. integration. Meet customers on their preferred platforms,
every time.

Redefine the Boundaries of CX

24 Confidential & proprietary. Use pursuant to your signed agreement or Avaya policy.
 Innovating Your Avaya Experience Platform On-Prem
with AXP Essentials

Example Use Cases

Organization wants Sales department Billing department

to experiment with needs an easier way needs to add agents
a new offer to work remotely

25 ©2024 Avaya LLC. All rights reserved.

 Hybrid Voice for
AXP On-Prem

Example Use Case

Recruit agents from outside and inside the

organization.
Organization wants Agents use new modern unified desktop. Hybrid
to experiment with Voice interactions benefit from AI noise removal
a new offer and clear recordings.
Billing department
needs to add agents

26 ©2024 Avaya LLC. All rights reserved.

 Hybrid Voice for
AXP On-Prem

Example Use Case

All agents in Sales use new modern unified

desktop.
Sales department Hybrid Voice interactions benefit from AI noise
needs an easier way removal, regardless of where Sales associate is
to work remotely working and customer calling from.
Billing department
needs to add agents

27 ©2024 Avaya LLC. All rights reserved.

 Hybrid Voice for
AXP On-Prem

Example Use Case

Existing agents can continue using their desktop

client, perhaps Avaya Agent for Desktop.
Billing department New agents receive Hybrid Voice calls from CC
needs to add Elite and within new modern unified desktop. Voice
agents interactions benefit from AI noise removal.
Billing department
needs to add agents

28 ©2024 Avaya LLC. All rights reserved.

 Innovating Your Avaya Experience Platform On-Prem
with Digital Access

Example Use Cases

Customer Service Membership / Loyalty group

department needs spends too much time on phone
to enhance service for non-urgent matters

29 ©2024 Avaya LLC. All rights reserved.

 Digital Access for
AXP On-Prem

Example Use Case

Organization front end digital example with

chat bot, elevating to live chat agent when the
time is right.
Customer Service
department needs Agent receives contextual information, sees
to enhance service customer journey, and more within modern unified
desktop. Billing department
needs to add agents

30 ©2024 Avaya LLC. All rights reserved.

 Digital Access for
AXP On-Prem

Example Use Case

Clients have option to email inquiry when

convenient for them.
Membership / The right Agent receives email inquiry within
Loyalty group desktop and quickly responds with the right
spends too much information using on brand quick responses, most
time on phone for Billing department
current membership policies, and timely
non-urgent matters promotional information. needs to add agents

31 ©2024 Avaya LLC. All rights reserved.

 Agent Experience

32 ©2024 Avaya LLC. All rights reserved.

 Agent Profile configuration – Hybrid Voice, Digital,
or both
OUR Agent Accounts synchronized – no dual
provisioning
AGENT EXPERIENCE
Voice Same unified Agent Desktop and experience for
Digital Channels all

Agent log-in to unified desktop for all

interaction channels (voice, digital)

Agent controls which channel (Hybrid Voice

or Digital) is active

Agent easily switches between channels

33 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Start Work

Simplicity of a Single Interface & Modern Desktop from the Cloud

34 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Not Ready

Simplicity of a Single Interface & Modern Desktop from the Cloud

35 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Go Ready on Voice

Simplicity of a Single Interface & Modern Desktop from the Cloud

36 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Not Ready on
Voice with Reason

Simplicity of a Single Interface & Modern Desktop from the Cloud

37 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Go Ready on
Digital

Simplicity of a Single Interface & Modern Desktop from the Cloud

38 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Ready on Digital

Simplicity of a Single Interface & Modern Desktop from the Cloud

39 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Finish Work

Simplicity of a Single Interface & Modern Desktop from the Cloud

40 ©2024 Avaya LLC. All rights reserved.

 THE AGENT EXPERIENCE

Sign Out

Simplicity of a Single Interface & Modern Desktop from the Cloud

41 ©2024 Avaya LLC. All rights reserved.

 DIGITAL TOUCHPOINT CHAT
Deliver the chat experience
customers expect.

Fast, powerful, impactful

and secure.

Easy integration.

Use virtual agents to deliver

unique experiences.

ACCELERATE CUSTOMER ACQUISITION AND RETENTION

42 ©2024 Avaya LLC. All rights reserved.

 DIGITAL TOUCHPOINT EMAIL

Route emails to the right

employees based on needs of
customers and the business.

Transfer to service or
employee for follow up work.

Facilitate expedited
and business authorized
responses.

AI-POWERED EMAIL MAXIMIZES CUSTOMER AND EMPLOYEE

ENGAGEMENT

43 ©2024 Avaya LLC. All rights reserved.

 DIGITAL TOUCHPOINT MESSAGING

Help customers navigate

customer journeys.

Improve responsiveness
and response times.

Reduce customer effort

and frustration.

Transfer for follow-up work.

DIGITAL MESSAGING PROVIDES

Deploy virtual agents to further ALWAYS-ON CONVERSATIONS
personalize interactions.

44 ©2024 Avaya LLC. All rights reserved.

 Commercials

45 ©2024 Avaya LLC. All rights reserved.

 AXP Essentials & AXP Advanced Packages
For
AXP On-Prem Customers

AXP Essentials and Advanced

Subscription License Fixed Term Term and Payment
Material Unit
Offer Code Metric 1YMO 1YAN 3YMO 3YAN 5YMO 5YAN
Essentials 434504 Concurrent $ 131.00 $ 117.90 $ 117.90 $ 106.11 $ 106.11 $ 95.50
Advanced 434505 Concurrent $ 188.00 $ 169.20 $ 169.20 $ 152.28 $152.28 $ 137.05

See AXP Essentials & AXP Advanced Subscription Offer Definition

46 ©2024 Avaya LLC. All rights reserved.

 Resources

47 ©2024 Avaya LLC. All rights reserved.

 RESOURCES
Avaya Experience Platform Connect offering

Sales Tools Customer Collateral

Avaya Experience Platform On-Prem Avaya.com home page

Sales Portal page • AXP On-Prem page
• Innovate Your AXP On-Prem pag
Unlocking Innovations for AXP On-Prem e
• Sales Overview Presentation • Avaya.com
• Technical Prerequisites sales job aid AXP On-Prem Pricing page
• Sales Guide • AXP On-Prem Fact Sheet
• AXP Essentials & AXP Advanced Subscrip • You Can Seamlessly Add Avaya
tion Offer Definition Cloud Capabilities to Your Contact
Center video
Avaya Experience Platform • New Avaya Integrations and
• Offer Definition Capabilities and Expanded
• Service Description Alliances Empower Large
• Service Catalog Enterprises to Adopt Cloud
Innovations “Their Way”
Avaya Learning press release
41870W 82%
Selling Avaya Experience Platform Connect –
Follow and Connect with Avaya
Consulting and Demonstrating Avaya Experie
nce Platform™ Connect – 30050W and Share Content with
Customers
Innovate Your Avaya Experience Platform On-
Prem Customer Presentation
Experience Avaya demo environment

And more! Visit the Sales Portal page.

Subscribe to page and assets.

48 ©2024 Avaya LLC. All rights reserved.

 Experience Avaya
world-class demonstration environment

Visit Sales Portal page SSO to Experience Avaya environment

49 ©2024 Avaya LLC. All rights reserved.
 Experience Avaya
world-class demonstration environment

50 ©2024 Avaya LLC. All rights reserved.

 Experience Avaya
world-class demonstration environment

51 ©2024 Avaya LLC. All rights reserved.

 Avaya Experience Platform™ Connect Sales & Design Training
Credential: ADRA-0006 Avaya Experience Platform™️Connect Design

Sales Training Length Availability

41870W Selling Avaya Experience Platform™ Connect 45 minutes October 2023

Design Training Length Availability

30050W Consulting and Demonstrating Avaya Experience 45 minutes October 2023

Platform™ Connect

30050T Avaya Experience Platform™ Connect Design 30 minutes October 2023

Proficient Test

52 ©2024 Avaya LLC. All rights reserved.

 Avaya Experience Platform™ Connect Customer Training

ASAC-0043 Avaya Experience Platform™ Connect Administrator Length Availability

(Administrator Training)
60440W Administering Avaya Experience Platform™ Connect 1 hour October 2023

60440T Administering Avaya Experience Platform™ Connect Specialized Test 30 minutes October 2023

Avaya Workspaces for Avaya Experience Platform™ Connect Length Availability

(End-User Training)

60450W Avaya Workspaces for Avaya Experience Platform Connect - 45 minutes October 2023
Agents
60470W Avaya Workspaces for Avaya Experience Platform Connect - 1 hour October 2023
Supervisors

53 ©2024 Avaya LLC. All rights reserved.

 Avaya Experience Platform™️Connect
Recommended Sales Learning Path
Core Learning Objectives FURTHER EDUCATION
Curricula
• ASAC-0043 Avaya
Experience Platform™
Connect Administrator
41870W –
Selling Avaya Experience
Platform™ Connect
(WBT – 0.75h)
Courses
• 60450W Avaya
Workspaces for Avaya
Experience Platform
Connect - Agents
• 60470W Avaya
Workspaces for Avaya
Experience Platform
ASRA-0011 - Connect - Supervisors
Avaya Experience
Platform™ Sales
Recommended
Prerequisite
54 © 2023 Avaya LLC. All rights reserved SMAR T
©2024 Avaya LLC. All rights reserved.
T RACK
 ADRA-0006 Avaya Experience Platform™️Connect
Design
Core Learning Objectives FURTHER EDUCATION

30050W – Consulting 30050

Curricula
and Demonstrating Avaya T
Experience Platform™
Connect
–
Online
ü • ASAC-0043 Avaya
Experience Platform™
(WBT – 0.75 h) Test Connect Administrator

41870W –
Selling Avaya Experience
Platform™ Connect
(WBT – 0.75h)

End User Courses

• 60450W Avaya
Workspaces for Avaya
ASRA-0011 - Experience Platform
Avaya Experience Connect - Agents
Platform™ Sales • 60470W Avaya
Recommended
Workspaces for Avaya
Prerequisite Experience Platform
Connect - Supervisors
SMAR T
55 © 2023 Avaya LLC. All rights reserved ©2024 Avaya LLC. All rights reserved.
T RACK
 Summary
&
Next Steps
56 ©2024 Avaya LLC. All rights reserved.
 ADDRESSING KEY FOCUS AREAS

Improve Employee Productivity Enhance Customer Experiences Worry-free for IT

Intuitive, modern unified desktop – Avaya Avaya native AI noise removal is less strenuous Preserve existing Avaya Aura & Avaya Experience
Workspaces - enables agents to work from here, on everyone’s health and well-being Platform On-Prem investments
there, everywhere.
Digital channel of choice Get a simple, flexible secure cloud experience
Consolidated desktop delivers relevant customer with worry-free upgrades, support, and
information from multiple sources including CRM Eliminate disjointed 3rd party digital experiences administration
systems and third-party applications for voice and
digital interactions. Connected interactions create seamless Innovate with reduced disruptions - new features
experiences and upgrades as they become available with zero
Happier agents = Happier customers downtime updates

Increased Employee & Customer brand loyalty Quicker and easier agent onboarding
Reduced Employee & Customer attrition
Scale easily for seasonal and campaign spikes

Add best-in-cloud technologies from Avaya Experience Platform Public Cloud onto your AXP On-Prem system
and into customer experience processes to drive
new and better business outcomes and experiences for your customers and employees.
Avaya solutions reduce the risk of business disruption while preserving existing investments .

57 ©2024 Avaya LLC. All rights reserved.

 Helping Customers embrace Cloud

Target
• Avaya Experience Platform On-Prem customers

Cloud Journey Options

• Extend Voice Capabilities
• Provides efficient modern unified agent desktop
from the cloud
• Improves experiences with AI noise removal,
resulting in more accurate recordings and
analysis
• Innovation path without disrupting existing
PATH TO operations
• Embrace Digital Channels

CLOUD • Provides their clients channel of choice

• Improves brand perception, customer
experience, and positively impacts their revenue
• Enhances contact center staff operations, ability
to recruit new talent and ramp quickly, to grow
their business faster
• Embrace both!

58 ©2024 Avaya LLC. All rights reserved.

 CALL TO ACTION

1 Start talking to your AXP On-Prem customers, TODAY.

• Hybrid Voice bundle and the power of AI Noise
Removal and modern unified desktop.
• Share Video –
Eliminate Distractions from the Conversation with AI
Noise Removal
• Examine your AXP On-Prem customers and perhaps
their lack of digital channels to serve their clients.

2 Take the Course:

• Selling Avaya Experience Platform Connect – 41870W
• Consulting and Demonstrating Avaya Experience Platf
orm™ Connect – 30050W

3 Visit and Subscribe to Sales Portal page and assets.

4 Become familiar with Resources, sales tools, collateral,

Experience Avaya

5 Follow and Connect with Avaya – encourage your

customers to do the same, share content with customers.

59 ©2024 Avaya LLC. All rights reserved.

 UNLOCKING INNOVATIONS FOR AXP ON-PREM
At-A-Glance

• Customers can retain their on-premises infrastructure

and investment.
• Adopt new digital channels from the Avaya cloud and
What
benefits of cloud.
• All Agents and Supervisors benefit from a modern unified
desktop experience.

Who • Avaya Experience Platform On-Prem customers

• Select from Hybrid Voice and Digital bundles.

How • Bundles include Avaya Hybrid Cloud Gateway.
• Billed via monthly fee and pay per use.
• Enhance customer experiences and employee
experience capabilities by seamlessly adopting cloud
Why
innovations and improve existing TCO all without disruption
to existing voice environments.
• Same countries and languages as Avaya Experience Platform
Where
Public Cloud.

60 Confidential & proprietary. Use pursuant to your signed agreement or Avaya policy.
 APPENDIX

61 ©2024 Avaya LLC. All rights reserved.

 TECHNICAL
OVERVIEW
AXP On-Prem subscribing to
AXP Public Cloud services

62 ©2024 Avaya LLC. All rights reserved.

 INNOVATION WITHOUT Third-Party Apps

DISRUPTION

Avaya Customer Experience Services

API Exchange

Continuous
Innovation
Routing Insights Automation Digital Voice Orchestration WEM Outreach

Unified Client

Premise Hybrid Cloud

Deployment
Avaya Managed Services

Flexible
Avaya Aura Private Cloud with Avaya Cloud Office
Avaya Experience Platform AXP Private Cloud by Ring Central
On-Prem & Avaya Aura (Avaya Aura & AXP On-Prem
on Microsoft Azure)
Avaya Aura Contact Center

Avaya IP Office™

63 ©2024 Avaya LLC. All rights reserved.

 EMBRACING HYBRID TOPOLOGY

Enterprise Public Cloud

Aura Customer
Digital
PSTN Communication Manager Journey
AXP On-Prem for Voice
Avaya WebRTC Analytics
Hybrid
Cloud
Gateway
AES / CMS / POM /
Experience Portal /
Workforce Engagement

WebRTC Voice

SMS

64 ©2024 Avaya LLC. All rights reserved.

 INTRODUCING AVAYA HYBRID CLOUD GATEWAY

Premise

Avaya Hybrid Cloud

Avaya Experience Gateway

Platform On-Prem Signaling Connector

Admin Connector
System Customer Journey
Connector

Avaya Hybrid Cloud

Avaya Experience Gateway

Platform On-Prem Signaling Connector

Admin Connector
System Customer Journey
Connector

Move

Avaya Experience Platform™ Public Cloud

AXP On-Prem
Voice Agents
Agents (Voice and Digital)

65 ©2024 Avaya LLC. All rights reserved.

 HIGH AVAILABILITY

Retain Aura HA capabilities Hybrid cloud is fully HA

• Aura High Availability and reliability • Avaya Hybrid Cloud Gateway in N+1
continues. Multi-node clusters.
• Multiple Aura Communication Managers • Avaya Experience Platform leverages
in HA config supported. Microsoft Azure cloud.
• Agents can use Avaya Experience
Platform Workspaces endpoint, or switch
to another local endpoint (e.g., Avaya
Agent for Desktop).

66 ©2024 Avaya LLC. All rights reserved.

 START YOUR
INNOVATION JOURNEY
Retain your ecosystem
 Avaya Aura, AXP On-Prem, CMS, AES, IVR applications
 Trunks, dial plans, vectors, enterprise directory, SSO, back-
office integrations continue
 No change to Dial Plans
 No new Session Border Controller required

Admin flexibility
 Agent profile configuration flexibility – Hybrid Voice, Digital,
or both
 Agent accounts synchronized – no dual provisioning

Agent experience
 Same Agent Desktop and experience for all
 Agents easily switch between Hybrid Voice and Digital
 Continued collaboration across enterprise

Adopt new cloud capabilities as they become available.

67 ©2024 Avaya LLC. All rights reserved.
 THANK YOU

68 ©2024 Avaya LLC. All rights reserved.