A3 LaserJet Hardware
Updates (v1.0)
January 2020
Jim Schott
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Topics:
• New formatter with integrated accelerator
• Cycle counting White Paper
• E8 fuser torn sleeve update
• Plugs for toner collection units (TCUs)
• Review of Service Advisories
• Removal and replacement videos for the inner finisher
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New formatter with integrated accelerator
introduced in 2019
Product Bundles Date S/N
E7 Color X3A64A#B19 Apr17
CNB1M42072
E7 Mono X3A70A#BGJ Apr2
CNC1M41065
E8 Color X3A76A#B19 Jun6
CNC1M65056
New formatter X3A79A#B19
E8 Mono
is shipping with any device with the larger “GX” ADF
Jun10
Original formatter still ships with any device with smaller “LX” ADF
CNC1M6903X
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Heat sink in upper right corner is accelerator ASIC
Fan is no longer needed and has been removed.
New PN is Y3K99-60001
Reminder: external +5v cable is no longer needed
for accelerator pca
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Getting the most out of your
cycle counting
HP Genuine Long Life
Consumables
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Primary factors that impact yield
Job length: Each time a print job is started, there are several rotations (or
cycles) of the printing system. They happen before and after printing is
complete for set-up and reset purposes. These extra cycles are required
for each job regardless of the job length. Running many short jobs will
consume more cycles, while fewer, longer jobs will consume less.
Single- vs. double-sided printing: To print on both sides of a page, the
paper must travel a longer distance while the printed side of the page is
reversed. This also causes more rotations, which results in more wear of
printer components as the page is flipped.
Mono/color page mix: The type of job being printed affects which
components will wear. In monochrome mode, the wear on the CMY
components can be reduced.
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Other non-printing activities
•Calibration frequency: Device calibration optimizes the imaging system to
ensure crisp, clear output. Calibrations create a small amount of wear on
the printer components. Usage modes that have relatively more
calibrations per page printed will have somewhat reduced yields (e.g.,
pause times, job length, or changing environmental conditions).
•Adjustments for media type: Switching between paper types (e.g., plain
office to heavy glossy) causes a period of adjustment to the imaging
system that may include increased cycle usage during the change.
•Media source tray: Printing from different media trays may incur extra
cycles for the first page printed of a job. For short jobs, these extra cycles
are a larger percentage of all cycles.
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The cycle count and capacity for each LLC can be found on the “Supplies Information” page located in t
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The Service Cost Document for each product will be updated soon to add cycle capacity to the “Mainten
Life” table.
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E8 fuser torn sleeve update
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c06119497 – update for torn sleeve EID
•No more failures need to be collected
•Simply verify the fuser has remaining life and a free of
charge replacement will be covered by 06J OTC
•Service Tools>Information>Supply Status>Field
Replaceable Unit>Fuser
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What are the changes to prevent torn belt?
•Support bushings have been redesigned
•Lubrication has been improved
•Belt composition has changed
•Manufacturing process has changed
•Testing is expected to be completed in 4 months
•New fuser design should be available early Summer 2020
•Note: c06530256 is the EID for torn sleeve for Samsung
products
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TCU plugs
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• Plugs will allow for cleaner return transp
recycling center
• QR code on box will point to video expla
customer installation procedure
• Should begin shipping by Summer 2020
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Service Advisory Review
•63.00.40 Cyan toner replenishment failure
•Missing tray heaters
•66.60.32 Tray lift error
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c06175029 – 63.00.40 toner replenishment failure
•Covers the cost of Cyan replacement cartridge and
developing unit inlet tool
•Reimburses labor required to vacuum reservoir and
developing unit inlet
•Note: case reviews indicate this Service Advisory is not
being used as often as it should
•This video explains 63 errors in general and toner
replenishment causes:
• https://players.brightcove.net/1160438706001/rJ3BuzV1g_default/index.html?videoId=ref:RE
FIDWDNfbe5d827-d771-4080-be8c-5d6a94b58c31
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c06433430 - E8 Missing Tray Heater
•The tray heater is missing for HP LaserJet Managed MFP E82540,
E82550, E82560 and HP Color LaserJet Managed MFP E87640,
E87650, E87660 printers manufactured between May 2018 and
December 2018
•Service Advisory provides tray heater and labor reimbursement
•A limited number of 120v tray heaters are also available directly from
TM in Boise
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c05919229 - 66.60.32 tray lift motor failure on A3 LaserJet
finishers
•A small number of tray lift motors have a manufacturing defect and
could fail.
•Tray lift motor failure results in 66.60.32 error on the stapler/stacker
or booklet maker finisher.
•For the inner finisher, this error is reported in one of two ways
depending on FutureSmart firmware version:
– for 4.5.1 or later the error is 66.60.30
– for earlier versions the error is 66.80.36
(with a H2-6511 or H2-6512 in the description field in the Event Log).
•Service Advisory provides for replacement motor or motor assembly
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Removal and replacement videos for the Inner
Finisher
How to Remove the Inner Finisher on the HP LaserJet Managed MFP E7
and E8 series
How to Reassemble the Inner Finisher on the HP LaserJet Managed MFP
E7 and E8 series
Note: Service Manuals will be updated soon with links to individual
segments contained in these videos
Thanks to Luis Morales (former TME, now PSM Manager) for creating
these videos which demonstrate the removal and replacement
procedures for all replaceable service parts in the Inner Finisher
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Why the Happy Face?
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Thank you
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