The Effect of Organizational Culture on
Organizational Performance of in City
Government of Addis Ababa: The Case of
Small Tax payers Office of Yeka Sub-City
A Research Proposal Submitted to Yardstick International
College as partial fulfillment of the requirement of a Master's
Degree in Business Administration.
By: Tsige Mekbib
ID NO: MBA(1)027/15B
ADVISOR: Akalwol Gebrewold
October, 2024
INTRODUCTION
Organizational culture is a very important thing in building an
organizational performance. Although there is no standard
definition for the organizational culture, many scholars mention
that the organizational culture is something that is "holistic,
historically determined by founders or leaders.
Although there is no standard definition for the organizational
culture, many scholars mention that the organizational culture is
something that is "holistic, historically determined by founders or
leaders.
Although there is no standard definition for the organizational
culture, many scholars mention that the organizational culture is
something that is "holistic, historically determined by founders or
leaders.
INTRODUCTION (CONT…...)
Yeka Sub City is composed of 12 Weredas administrations and
there are a total of 14,917 tax payers. Among these 4,650 are
from category “A”, 5,685 from category “B” and the rest 4,582
are from category “C” tax payers.
ERCA(ethopian revenues customs authority) Report (2013). Each
Wereda has revenue and Customs offices to better serve the tax
payers and also in an effort to closely follow up taxpayers who
are said to be mostly noncompliant with the business profit tax
system.
Based on the above facts, it is important to see the relationship
between organizational culture and organization performance in
Yeka Sub City Administration small tax payers’ office.
STATEMENT OF THE PROBLEM
There are limited studies conducted on the effect of organizational
culture on organizational performance of financial institutions in city
government of Addis Ababa: The Case of Small Tax payers Office
of Yeka Sub- City.
Major Gaps of the variables
In the studies reviewed, it is evident that there are knowledge gaps
that aren’t addressed. The studies ignored small tax payer office in
Addis Ababa the case of Yeka Sub-City. Also the variables in these
studies are markedly different from the variables in this study.
Therefore, these studies did not address the effect of organizational
culture on organizational performance in small tax payers’ office in
Yeka Sub-City. Thus, inadequate knowledge exists about how
organizational culture impacts on organizational performance.
STATEMENT OF THE PROBLEM
Argument of the study Variables
Many studies have been made on the impact of organizational
culture on organizational process and outcomes, hence many
researchers have presented with performance.
In this respect, scholars frequently report a common finding that
organizational culture is one of the main factors that strongly
impact organizational performance both in the private and public
sectors.
This study will attempt to provide answers to the question what
the influence of organizational culture is on organization
performance of small tax payer’s office in Addis Ababa:
empirical evidence from Yeka Sub-City Administration.
RESEARCH QUESTIONS
The study will guided by the following research questions;
What does Organizational culture look like in The City
Government of Addis Ababa Financial Institutions in the case of
Small Tax payers Office of Yeka Sub- City?
What does Organizational Performance look like in City
Government of Addis Ababa Financial Institutions in the case of
Small Tax payers Office of Yeka Sub- City?
How much does Organizational Culture affect Organizational
Performance of Financial Institutions in City Government of
Addis Ababa in the Case of Small Tax payers Office of Yeka Sub-
City?
OBJECTIVE
General objective
The general objective of the study is to investigate the effect of
organizational culture on organizational performance of financial
institutions in city government of Addis Ababa: the case of small tax
payer’s office of Yeka sub- city.
Specific objective
To assess the prevailing organizational culture in The City
Government of Addis Ababa Financial Institutions in the case of
Small Tax payers Office of Yeka Sub- City
To examine the prevailing Organizational Performance in City
Government of Addis Ababa Financial Institutions in the case of
Small Tax payers Office of Yeka Sub- City
To investigate the effect Organizational Culture on Organizational
Performance of Financial Institutions in City Government of Addis
Ababa in the Case of Small Tax payers Office of Yeka Sub- City
REVIEW OF RELATED LITERATURE
Organizational cultures characterized as highly involved strongly
encourage employee involvement, and create a sense of ownership
and responsibility. They rely on informal, voluntary, and implied
control systems, rather than formal, explicit, bureaucratic control
systems.
Schein’s Theory of organizational culture
According to Schein′s (1992) theory, organizational culture is
defined as a pattern of shared basic assumptions that the group
learned as it solved its problems of external adaptation and internal
integration that has worked well enough to be considered valid and,
therefore, to be taught to new members as a correct way to
perceive, think and feel in relation to those problems (Schein,
1992).
REVIEW OF RELATED LITERATURE
METHODOLOGY
Research Design
The study will use a combination of descriptive and explanatory inquiries.
Descriptive research will employ in this study to describe the prevailing
organizational culture and the prevailing organizational performance in City
Government of Addis Ababa Financial Institutions in the case of small tax
payers office of Yeka Sub- City.
Target Population
The population universe of the study is the small tax payer’s office in Yeka
Sub-City. According to Yeka Sub-City small tax payer’s office (2022)
reported indicates that there are 421 employees found in the organization. The
sample frame is the list of elements from which proportional sample size is
METHODOLOGY
Sample Size
The sample size of the participants will be selected based on the
following formula Yamane (1967) at 95% Confidence level and 5% of
Margin of error.
n= N/1+NE2
Therefore, the sample size of the study for questionnaire is 205.
For the interviews, data’s will be collected through semi-structured one
to one interviews with five key information in the study area. Therefore,
the total sample size is 210 when it adds the questionnaire respondents
of 205 and the five respondents from the individual interview.
METHODOLOGY
Sampling Technique and Sampling Procedure
Both probability and non-probability sampling technique will
use. From each of the departments, respondents will be selected
by using simple random sampling technique. On the contrary,
purposive sampling technique will employ to select respondents
for interview.
For this case, five key informants’ will be select for interview
from different department in the organization. The key
informants’ may be selected based on their experience, skill,
knowledge and the capacity to attain detail information about the
purpose of the study.
DATA COLLECTION TOOL/
INSTRUMENT
Primary Data of the research will gather information from Yeka Sub
city small tax payer’s office and Secondary Data will collect from
journal article, books, previous research dissertations and organization
report.
Data Presentation and Analysis
Both quantitative and qualitative data analysis technique will use.
Quantitatively, the data will be coded in SPSS version software.
In this study, both open and closed-ended questionnaire will use to
achieve the objective of the effect of organizational culture on
organizational performance of financial institutions in City Government
