Workday Accounts
Receivable
FIN104; ILT
Ground Rules (1 of 3)
To ensure a positive, productive training
environment, please adhere to the following rules
throughout the duration of the training session:
• Mute your microphones to eliminate distractions.
• To ask questions, use the “raise hand” feature or
submit your questions via the Zoom chat window.
Questions will be moderated and addressed during
the training session.
2
Ground Rules (2 of 3)
• If you have a question you would prefer not be
discussed during the training, you may submit a
ticket to support.workday.wsu.edu.
• Please be considerate of the language and tone of
Zoom chat interactions and questions. During
sessions, aim for an inclusive, positive, and
constructive dialogue as we all learn to use
Workday together.
3
Ground Rules (3 of 3)
• Please remember that the most important goal of
your training session is to learn the material as
presented by your trainer.
• Keep in mind that Workday business processes were
designed and built with standardization in mind.
Your trainer does not have control over process
design or workflow. If you have questions or
concerns about process design please submit a
ticket to support.workday.wsu.edu.
4
Accounts Receivable
Course Description Audience
This course will provide This course is for:
information on the • Customer Billing
Specialist (Company
customer accounts Constrained)
receivable process in • Accounts Receivable
Workday. Specialist (Company
Constrained)
• Accounts Receivable
Manager (Company)
Course Agenda (1 of 1)
Lesson
Lesson Name Duration
#
Lesson 1 Accounts Receivable Overview 15 mins
Lesson 2 Cash Sale and Reporting 25 mins
Course
5 mins
Wrap-up
Course Objectives
After completing this course, you will be able to:
• Create a cash sale
• Report on customer payments
Lesson One
Accounts
Lesson
Receivable 1
Overview
Lesson 1 Objectives
After completing this lesson, you will be able to:
• Identify the key terms used in the Accounts
Receivable process
• Describe the key changes as a result of
implementing Workday
• Identify the Workday roles in Accounts Receivable
Introduction to Receivables
• Workday considers customers to be a type of
business entity and you can record sales and
create receivables accounting
Key Terms (1 of 1)
Term Definition
It is the recording of a payment without an
associated invoice.
Cash Sale
Note: ‘Cash Sale’ does not only mean
cash. Check and No Money is recorded
here.
Use this task when you've made a bank
deposit and want to record it in Workday.
Customer
Deposit
Note: Performed by the Accounts
Key Process Changes (1 of 3)
• Creation of customers in Workday is centralized
• Approval workflow and signatories are standardized
• Track receivables and payments from non-
sponsored programs
Key Process Changes (2 of 3)
• General accounts receivable, the process of creating
a balance on a customer’s account, will continue to
be performed in myWSU.
• myWSU will continue to house all student financial
information.
Key Process Changes (3 of 3)
• Grants billing and receipting functions will be
moved to Workday
• Workday will replace the Cash Deposit Report from
BPPM 30.53 using the Record Cash Sale task
Workday Roles (1 of 2)
Term Definition
Customer This role performs customer and
Billing receivables processes at a department
Specialist level.
This role performs customer and
Accounts
receivables activities at a Central Unit
Receivable
level. These activities include record and
Specialist
apply payment, deposits, refund,
(Company)
overpayments, and bad debt write-off.
Workday Roles (2 of 2)
Term Definition
This role oversees the work performed by
Accounts Accounts Receivable Specialists. It also
Receivable approves refunds if they are greater than
Manager or equal to $10,000 and approves any
write-off of bad debts.
Lesson 1 Summary
Now that you have completed this lesson, you should
be able to:
• Identify the key terms used in the Accounts
Receivable process
• Describe the key changes as a result of
implementing Workday
• Identify the Workday roles in Accounts Receivable
Lesson Four
Cash Sale and
Lesson
Reporting 2
Lesson 2 Objectives
After completing this lesson, you will be able to:
• Explain the concept of Cash Sale in Workday
• Perform the steps to record a cash sale
• Run the important Accounts Receivable reports
Cash Sale
Cash Sale is utilized when no invoice exists in the
system. This is an primary way of recording
revenue for daily deposits.
Record Cash Sale (1 of 2)
The screenshot of the record cash sale screen. The cash sale information
section is on the left side of the screen and highlights the company,
customer, currency, and cash sale date fields. The payment information
section is on the right side of the screen and highlights the following fields
default tax code, payment type, reference, control total amount.
Record Cash Sale (2 of 2)
Screenshot of the invoice lines screen.
Change Cash Sale (1 of 1)
• If the Cash Sale was already submitted but needs to
be adjusted before deposited the Customer Billing
Specialist can do so.
• Run “Customer Payment Detail” report to find the
cash sale.
• Using the related action button select Change under
the Cash Sale menu.
Demonstration 3.1
Useful Reports
•View Customer
•Customer Balance Details
•Find Customer Payments
•Customer Payment Detail
Demonstration 3.2
Task Name review reports
Select here to view the step-by-step
instructions. 5 minutes.
Lesson 3 Summary
Now that you have completed this lesson, you should
be able to:
• Explain the concept of Cash Sale in Workday
• Perform the steps to record a cash sale
• Run the important Accounts Receivable reports
Knowledge Check 1
Accounts Receivable Specialist creates a
customer deposit which can be categorized
as:
a. Cash
b. Check
c. Expected Cash
Knowledge Check 1 Answer
a.Cash
b.Check
c. Expected Cash
Knowledge Check 2
Customer Refunds need to be approved.
State True or False
a. True
b. False
Knowledge Check 2 Answer
a. True
b.False
Knowledge Check 3
Bad Debt write-off is approved by the
Controller if the Grant Worktag exists.
State True or False
a. True
b. False
Knowledge Check 3 Answer
a.True
b. False
Additional Resources
Helpful resources are available to perform Workday
related tasks:
WSU Knowledge Base
• Workday Revenue Guide: Record Cash Sale
Course Summary
You should now be able to:
• Create a cash sale
• Report on customer payments
Course Evaluation
Please take a moment to complete a brief
survey providing us feedback on today’s
training session. Your feedback will help us
improve Workday training materials.
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Workday Support
• Knowledge Base
• ModHelp/Workday Support
• Training Catalog
• Modernization Website
• Change Network Directory
You have successfully
completed the Workday
Accounts Receivable course!
Questions? Please contact
support.workday.wsu.edu
