TRAINING NEED ANALYSIS
OF EMPLOYEES IN A
HOSPITAL OF KOLKATA
By,
Anupa Das
INTRODUCTION
The hospital or healthcare sector is a critical
component of any society, dedicated to the delivery
of medical services to improve health outcomes. This
sector encompasses a wide range of services and
facilities, including hospitals, clinics, nursing homes
and specialized care centers. It is composed of the
following:
Healthcar
Patients e
served employe
es
Internal External
environm environm
ent ent
PROFILE OF THE ORGANIZATION
WORKED WITH, B.M. BIRLA
HEART RESEARCH CENTRE
B.M. Birla Heart Research Centre (BMBHRC)
was founded in 1989 as a dedicated cardiac
care institution in Kolkata, West Bengal, India.
The centre was established by the Birla family,
one of India's most prominent business
families, known for their significant
contributions to various sectors, including
industry, education and healthcare. The
hospital is part of the CK Birla Hospitals group
made up of 3 hospitals BMB, CMRI & RBH,
which is committed to delivering high-quality
healthcare services across different specialties.
OBJECTIVE AND METHODOLOGY
The prime objective of the study includes the
identification of training needs of employees
in a hospital and providing solutions to fill the
potential gaps if any as per knowledge.
The method of knowing the function of Training &
Development of the HR Department by
practical application of knowledge has been applied
here focusing the study to the HR department and
their work processes only. An allotted internship
period of two months at B.M Birla Heart Research
Centre has immensely helped me through to get to
know and observe the department and it’s working,
closely not by mere observation but by practically
being a part of the said department’s daily activities
and studying their time motions closely.
DISCUSSION ON TRAINING
Work profile as a trainee (Roles and responsibilities) :
Selection of desired resumes for interview.
Helping potential candidates with the interview process in the
selection phase.
Completion of the online and offline onboarding formalities of
the new joiners.
Assisting new joiners in the pre employment health check up
process.
Engaging with employees by following up with them in regards
of assigned tasks or trainings.
Assisting in the induction of new joiners.
Collection of training feedbacks.
Following up on refresher trainings of employees and
maintenance of attendance in this regards.
Auditing of personnel files.
Maintaining of employee records in personnel files.
ANALYSIS OF NEEDS IN THE AREA
OF TRAINING & DEVELOPMENT
The analyzed needs have been summarized as follows:
Training Effectiveness and Content Relevance of
Training programs: The current training programs are
inadequate for employees and express concerns about the
degree of applicability of training content to their roles.
Staff Engagement and Resource Constraints: There
lies a lack of staff engagement in training due to
scheduling conflicts and perceived low priority given to
training by departmental leadership. Resource constraints,
including limited availability of trainers and simulation
equipment, contribute to suboptimal training outcomes.
Impact on Patient Care and Compliance: Training
gaps in areas like patient handling and regulatory
compliance pose risks to patient safety and compliance
with standards.
RECOMMENDATIONS for IMPROVEMENT
Certain recommendations to improve the
T&D programs per my level of knowledge
have been included below:
Adjusting Training Schedules and Content
Enhancing Leadership Support and Staff
Engagement
Investing in Training Resources and giving
out rewards for success in training
assignments
Implementing Continuous Monitoring and
Feedback Mechanisms
Prioritizing Patient Safety, Satisfaction and
Compliance
CONCLUSION
By implementing these recommendations
and regularly monitoring progress, the
hospital may create a conducive learning
environment that empowers staff and
enhances patient care quality for overall
good. The general impact of good training on
job satisfaction is represented below via the
pie chart.
REFERENCES
References have been taken from the
following sites for the completion of
the study:
American Heart Association. (2021).
Advanced Cardiovascular Life Support
(ACLS) Provider Manual. Dallas, TX:
American Heart Association.
American Red Cross. (2020). Basic Life
Support (BLS) Participant's Manual.
Washington, DC: American Red Cross.
B. M. Birla Heart Research Centre. (2021).
Internal training records and policies.
THANK YOU
