Emotional Intelligence
Group 5: Josh Orr, Omaya
O'connor, Lydia Reid, Renee
Sewell
Overview Of Emotional Intelligence
We all know someone who is incredibly bright and yet cannot
seem to pull their life together. The Brilliant student who fail
out of university, or the incredibly intelligent worker who can’t
seem to get ahead in their company.
We know from our familiarity with them that they have a good
to superior intelligence level, but that doesn’t seem to be
enough to ensure success. And at the same time, we can
probably describe in some form why we feel these people
have not been successful. Our descriptions would include
certain traits or behaviors that have nothing to do with
intelligence.
WHAT IS EMOTIONAL
INTELLIGENCE?
Emotional intelligence involves a combination of
competencies which allows a person to be aware of, to
understand, and to be in control of their own emotions,
to recognize and understand the emotions of others, and to
use this knowledge to foster their success and the success
of others.
WHY IS EI IMPORTANT?
People with highly developed EI are proven to be more
successful in the workplace because they can
understand their emotions and why they behave the
way that they behave. They can use their emotions as
clues to what their body and mind are trying to tell
them. And they can use their EI to truly understand
others and their points of view.
Why is Emotional Intelligence
Important?
When we wield this kind of tool, we can overcome the
kinds of emotional obstacles that tend to stop us all.
We can understand why others feel the way that they feel
and why they are doing what they are doing, and use that
knowledge to help others perform at their best.
We can resolve conflict quickly and recover from setbacks
with aplomb. They are good in a crisis, strong at
communicating, and successful
where others fail.
Theories of Multiple
Intelligences
Edward Thorndike (psychologist)described a type of social
intelligence that was related to managing
and understanding others. In 1940, David Wechsler further
developed the concept of non-cognitive
intelligence by arguing that no full definition of intelligence
could exist until we were able to fully define
those aspects that were not related to traditionally
measured cognitive skills.
Theories of Multiple
Intelligences
However, there is one model which has become the
most widely recognized as accurately describing the
concept of emotional intelligence. It was published in
1995 by Daniel Goldman in his book Emotional
Intelligence: Why It Can Matter More than IQ. It was
after the publication of this bestseller that the term
emotional intelligence became widely used.
The Importance
of Emotion
Emotions serve a biological
purpose. This means that they
give us a signal when there is
something wrong or our needs
aren’t being met.
The Importance
of Emotion Cont’d
There are consequences
socially, mentally and
Physically when we deal with
emotions.
Ignoring our emotions may
lead to physical illness or early
death
The Importance
of Emotion Cont’d
Those with a high level of
Emotional Intelligence tend to
experience a healthy balance of
feelings such as: Motivation,
Self Control, fulfilment, and
autonomy
The Importance
of Emotion Cont’d
Those with a low level of
Emotional Intelligence tend to
experience an unhealthy
balance of feelings such as:
Loneliness, Depression, Anger
and Dependence
Emotions and the
Brain
Emotions have a physical basis
in the brain. In the brain
emotions are processed when
external stimuli are received
through the 5 senses.
Emotions and the
Brain Cont’d
The signal is then sent to the
thalamus and translated to
chemical signals. After Which
those signals are sent to the
part of the brain responsible for
rational thought then the
amygdala.
Rational and
Emotional Parts of the
Brain
The rational and emotional
parts of the brain begin to
develop from infancy.
Children learn through their
relationship with caregivers as
the rational part of their brain
develops
Models of Emotional Intelligence
Emotional intelligence is a crucial aspect of human
behavior, influencing how we perceive and manage
emotions in ourselves and others. There are various
models that attempt to explain this concept, such as the
ability -basedmodel, trait model, and mixed model. Each
model offers unique insights into emotional intelligence
and its impact on personal and professional success.
The Ability-based Model
The Ability-based Model is a theory that suggests
individuals possess unique abilities and talents that
shape their potential for success. This model emphasizes
the importance of recognizing and developing these
abilities to achieve personal and professional goals. By
focusing on strengths rather than weaknesses,
individuals can maximize their potential and excel in
various areas of life.
The Ability-based Model
Assessment test
The Mayer-Salovey-Caruso Emotional Intelligence Test
(MSCEIT) is a widely used assessment tool that measures
an individual's ability to perceive, understand, and
regulate emotions. Developed by Peter Salovey and John
Mayer, this test has been instrumental in helping
individuals improve their emotional intelligence and
interpersonal relationships.
Mixed Models of Emotional
Intelligence
Models of Emotional
Intelligence
Goleman’s EI Competencies
• Self Awareness- Knowing we feel in the moment
and using our gut feelings to help drive decision
a making.
• Self Management- Handling our own emotions.
Delaying gratification in pursuit of a goal.
Models of Emotional
Intelligence
Golemans’ EI Competencies
Social Awareness- Sensing what others are
feeling being able to understand situations
from others perspectives.
Social Skills- being able to read social
interactions, being able to use this skill set to
influence, persuade, negotiate and lead.
Managing
Emotions
• Finding Way to
Handle Emotions
that are
appropriate to the
situation.
Emotionally
Intelligent
Emotionally intelligent people tend to
be self-aware, empathetic,
expressive, and perceptive. They are
good at regulating their emotions and
staying motivated as they work
toward their goals. They also have
strong social skills and use their
understanding of emotions to
communicate effectively.
Scenario
You are leading a project team that has been working on a critical project for
several months. As the deadline approaches, tensions rise among team members due
to differing opinions on the project's direction. One team member, Sarah, becomes
increasingly frustrated and confrontational during a team meeting, criticizing
others' ideas and communication styles. The rest of the team appears
uncomfortable, and the atmosphere becomes tense.
How would you handle this situation? Please describe your approach to managing
the conflict, addressing Sarah's concerns, and restoring harmony within the team.
DID JESUS GRIEF?
