RAVIKANTH RANGUravikanthrangu@gmail.
com +91 9848765853
PROFESSIONAL SUMMARY Key tasks included:
2.9 years of experience with Sailpoint (Identity-IIQ) - Onboarding IT (Requestable) and Birthright roles
tool. - Modifying or removing roles as needed
2.9 years of experience in CA-PAM supporting role. - Fine-tuning filtering criteria for Birthright roles
Managed multiple concurrent support cases with based on business requirements
precision and focus, resulting in a high rate of case - Bulk provisioning and de-provisioning of user
closure within target timelines. access
Improved customer satisfaction by providing timely - Preparing and exporting data and reports via
and efficient technical support. SailPoint UI and database queries based on user
Mentored junior technicians, sharing best practices needs
and contributing to a knowledgeable support team. Consistently adhered to SLA guidelines, providing
Troubleshoot and find resolutions to complex timely support for incidents, service requests.
technical problems reported Provided 24/7 production support for PAM and
by our customers and deliver product fixes or patches IDAM (SailPoint-IIQ), including weekend rotational
to customers. coverage.
Skilled in tools like ServiceNow, PAM, and SailPoint-
Experience:- IIQ. Demonstrated strong communication and
Ravikanth Rangu Wipro Technologies :- March 2022 to Present problem-solving skills, with a proactive approach to
Cyber Security Analyst learning new technologies and tools.
Analyzed and delivered effective solutions for user
Experience <<2.9 years>> Actively groomed new team members, offering
password and access issues, ensuring smooth system
operations. knowledge transfer sessions to ensure smooth
integration and effective performance.
Collaborated with account owners for comprehensive
Technology Exposure / password management, including tasks such as
password rotation, updates, encryption, and rollout. Area of Proficiency:-
Competencies:-
Skillfully troubleshot and resolved end-user issues
Identity & Access
across platforms like Outlook, MS Teams Live Chat, and SailPoint-IIQ by providing/managing user access,
Management (IDAM):
various applications. RBAC and managing their password.
SailPoint-IIQ, Active
Created IT roles by assigning owners and approvers to Creating Requestable and dynamic roles and
Directory
safeguard against unauthorized access; adjusted or assigning to users.
Privileged Access removed roles only with the approval of the designated
Management (PAM): CA- role owner. Education:-
PAM
BTech-CSE – Computer Science and Technology
Service Management:
ServiceNow (Monitoring and
Reporting)
Key Projects:-
Project Description:-
Providing ongoing maintenance, troubleshooting, and supporting users in Password and access management.
Customer:-
Federal Express - FedEx
Project Duration:-
March 2022 - Current
Environment:-
SailPoint - IIQ
Service Now
Password Management
Access Management
MySQL
Roles and Responsibilities:-
Managing user password and troubleshooting password related issue
Provisioning and de-provisioning of user access based on their requirements.
Providing Dynamic role (RBAC/(ABAC)) access for the users, by checking users' roles and attributes.
Creating Requestable roles and securing it by role owner approver.
Creating Birthright roles and updating the roles with filter criteria, where users will get the role access
based, if they are satisfying the role criteria.
Supporting and resolving user issues through Teams chat/ call and over the emails
