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The Role of IMC in the
Marketing Process
McGraw-Hill/Irwin Copyright © 2012 McGraw-Hill Companies, Inc., All right reversed
Marketing & Promotions Process Model
2-2
Marketing Strategy and Analysis
Strategic Marketing
Strategic Marketing Plan
Plan
Target
Target
Opportunity
Opportunity Competitive
Competitive Market
Market
Analysis
Analysis Analysis
Analysis Selection
Selection
2-3
The Target Marketing Process
Identify markets with unfulfilled needs
Determine market segmentation
Select a market to target
Position through marketing strategies
2-4
Target Market Identification
IsolateConsumers
Isolate ConsumersWith
WithSimilar…
Similar…
Lifestyles
Lifestyles Socialclass
Social class
Geographic
Geographic
Economicstatus
Economic status Age
Age
location
location
Maritalstatus
Marital status Needs
Needs
2-5
Bases for Market Segmentation
Demographic Geographic Socioeconomic
Gender Region Income
Age City size Education
Race Metropolitan area Occupation
Life stage Density
Birth era
Household size Psychographic
Residence tenure Personality
Marital status Values/Lifestyle
2-6
PRIZM Social Groups
HIGH
LOW
2-7
Segments
Undifferentiated Concentrated
Differentiated
2-8
Positioning Strategies
Attributes
Attributes and
and Benefits
Benefits
Price/Quality
Price/Quality
Use/Application
Use/Application
Product
Product Class
Class
Product
Product Users
Users
Competitors
Competitors
Cultural
Cultural Symbols
Symbols
2-9
The Marketing Planning Program
Product Distribution
Decisions Channels
Promotional Price
Strategy Decisions
2-10
Branding Goals
Develop & Build &
Build & enhance foster
maintain attitudes relationships
brand toward the between the
awareness company, consumer
and interest product, or and the
service brand
2-11
Branding and Packaging Decisions
BRANDING
BRANDING PACKAGING
PACKAGING
Brand
Brand Advertising
Advertising Has
Has become
become Often
Often thethe
name
name creates
creates increasingly
increasingly customers’
customers’
commun-
commun- and
and important
important first
first
icates
icates maintains
maintains exposure
exposure
attributes
attributes brand
brand to
to product
product
and
and equity
equity
meaning
meaning
2-12
Pricing Decisions
Factors What
What consumers
consumers
Factors the
the firm
firm give
must
must consider
consider give up
up to
to buy
buy aa
product
product or
or service
service
Costs
Costs Time
Time
Demand
Demand Mental
Mental activity
activity
Competition
Competition Behavioral
Behavioral effort
effort
Perceived
Perceived value
value
2-13
Channels and Image
• Channels can impact communication
objectives
• Image
• Store displays
• Point-of-purchase merchandising
• Shelf footage
2-14
Types of Channels
• Direct
• Driven by direct-response ads,
telemarketing, the Internet
• Often used when selling expensive and
complex products
• Indirect
• Network of wholesalers and/or retailers
2-15