TROUBLESHOOTING
COMPUTER SYSTEM
NETWORK
OBJECTIVES:
AT THE END OF THE DISCUSSION, THE STUDENTS SHOULD BE ABLE TO:
• IDENTIFY THE COMMON NETWORK PROBLEMS SUCH AS CONNECTIVITY
ISSUES, SLOW PERFORMANCE, AND HARDWARE MALFUNCTIONS.
• SHARE THE IMPORTANCE OF KNOWING THE SOLUTION IN NETWORK
PROBLEM
• DEVELOP THE SKILLS TO IMPLEMENT SOLUTIONS TO NETWORK
ISSUES.
CAUSES OF NETWORK TROUBLE
IF A COMPUTER IS UNABLE TO CONNECT TO A NETWORK OR SEE OTHER COMPUTERS
ON A
NETWORK, IT MAY BE NECESSARY TO TROUBLESHOOT THE NETWORK. A NETWORK
MAY NOT WORK BECAUSE OF ANY OF THE REASONS BELOW.
• 1. NETWORK CARD NOT PROPERLY CONNECTED.
• 2. BAD NETWORK CARD DRIVERS OR SOFTWARE SETTINGS.
• 3. FIREWALL PREVENTING COMPUTERS FROM SEEING EACH OTHER.
• 4. CONNECTION RELATED ISSUES.
• 5. BAD NETWORK HARDWARE.
SOLUTION
BECAUSE OF THE LARGE VARIETY OF NETWORK CONFIGURATIONS, OPERATING
SYSTEMS,
SETUP, ETC... NOT ALL OF THE BELOW INFORMATION MAY APPLY TO YOUR NETWORK
OR OPERATING SYSTEM. IF YOUR COMPUTER IS CONNECTED TO A COMPANY OR
LARGE NETWORK, OR YOU ARE NOT THE ADMINISTRATOR OF THE NETWORK, IT IS
RECOMMENDED THAT IF YOU ARE UNABLE TO RESOLVE YOUR ISSUES AFTER
FOLLOWING THE BELOW RECOMMENDATIONS THAT YOU CONTACT THE NETWORK
ADMINISTRATOR OR COMPANY REPRESENTATIVE.
VERIFY CONNECTIONS / LEDS
VERIFY THAT THE NETWORK CABLE IS PROPERLY CONNECTED TO THE BACK OF THE
COMPUTER. IN ADDITION, WHEN CHECKING THE CONNECTION OF THE NETWORK CABLE, ENSURE
THAT THE LEDS ON THE NETWORK ARE PROPERLY ILLUMINATED. FOR EXAMPLE, A NETWORK CARD
WITH A SOLID GREEN LED OR LIGHT USUALLY INDICATES THAT THE CARD IS EITHER CONNECTED OR
RECEIVING A SIGNAL.
IF, HOWEVER, THE CARD DOES NOT HAVE ANY LIGHTS OR HAS ORANGE OR RED LIGHTS, IT IS
POSSIBLE THAT EITHER THE CARD IS BAD, THE CARD IS NOT CONNECTED PROPERLY, OR THAT THE
CARD IS NOT RECEIVING A SIGNAL FROM THE NETWORK.
IF YOU ARE ON A SMALL OR LOCAL NETWORK AND HAVE THE CAPABILITY OF CHECKING A
HUB OR SWITCH, VERIFY THAT THE CABLES ARE PROPERLY CONNECTED AND THAT THE HUB OR
SWITCH HAS POWER.
ADAPTER RESOURCES
ENSURE THAT IF THIS IS A NEW NETWORK CARD BEING INSTALLED INTO THE COMPUTER
THAT THE CARD'S RESOURCES ARE PROPERLY SET AND NOT CONFLICTING WITH ANY
HARDWARE IN THE COMPUTER.
PROTOCOL
VERIFY THAT THE CORRECT PROTOCOLS ARE INSTALLED ON THE COMPUTER. MOST
NETWORKS
TODAY WILL UTILIZE TCP/IP, BUT MAY ALSO UTILIZE OR REQUIRE IPX/SPX AND
NETBEUI.
WHEN THE TCP/IP PROTOCOL IS INSTALLED, UNLESS A DNS SERVER OR OTHER
COMPUTER
ASSIGNS THE IPX ADDRESS, THE USER MUST SPECIFY AN IP ADDRESS AS WELL AS A
SUBNET
MASK. TO DO THIS, FOLLOW THE INSTRUCTIONS BELOW.
1.
CLICK START / SETTINGS / CONTROL PANEL
2.
DOUBLE-CLICK THE NETWORK ICON
3.
WITHIN THE CONFIGURATION TAB DOUBLE-CLICK THE TCP/IP PROTOCOL ICON. NOTE: DO
NOT CLICK ON THE PPP OR DIAL-UP ADAPTER, CLICK ON THE NETWORK CARD ADAPTER.
4.
IN THE TCP/IP PROPERTIES CLICK THE IP ADDRESS TAB
5.
SELECT THE OPTION TO SPECIFY AN IP ADDRESS
6.
ENTER THE IP ADDRESS AND SUBNET MASK ADDRESS, AN EXAMPLE OF SUCH AN
ADDRESS COULD BE:
IP ADDRESS: 102.55.92.1
SUBNET MASK: 255.255.255.192
7.
WHEN SPECIFYING THESE VALUES, THE COMPUTERS ON THE NETWORK MUST ALL HAVE
THE SAME SUBNET MASK AND HAVE A DIFFERENT IP ADDRESS. FOR EXAMPLE, WHEN USING
THE ABOVE VALUES ON ONE COMPUTER YOU WOULD WANT TO USE AN IP ADDRESS OF
102.55.92.2 ON ANOTHER COMPUTER AND THEN SPECIFY THE SAME SUBNET MASK.
ASSIGNMENT :
GIVE AT LEAST 5 IMPORTANCE OF KNOWING TROUBLESHOOTING
COMPUTER SYSTEM NETWORK
THANK YOU
