Chapter four
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Learning objectives
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Learning objectives
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4.1 Introduction
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4.2 Understanding processes
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4.2 Understanding processes
(cont.)
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4.3 Strategic process decisions
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4.3 Strategic process decisions
(cont.)
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4.4 Process structures for
manufacturing
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4.4 Process structures for
manufacturing (cont.)
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4.5 Strategies for manufacturing
processes
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4.6 Process structures for service
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4.7 Process performance
measurement
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4.8 Business process reengineering
[BPR]
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4.9 Industrial engineering
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4.9 Industrial engineering
(cont.)
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Summary
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