TRAVEL
SERVICES
NCII
(160 hours)
LESSON 4: Perform
Travel-Related Computer
Operations
OBJECTIVES:
LO5. Plan and prepare for tasks to be undertaken
1.1 determine the requirements of tasks
1.2 select appropriate software according to task assigned
and required outcome
1.3 plan the task and follow procedures to ensure OHS
guidelines
(TLE_HETS9- 12OWHP-IIc-d-5)
WHAT IS A SOFTWARE?
- Software is a set of instructions, data or
programs used to operate computers and
execute specific tasks.
- Software is a generic term used to refer to
applications, scripts and programs that run
on a device.
What is Travel Agency
software?
TRAVEL AGENCY SOFTWARE
- is software that helps companies
manage a wide range of travel
products—flights, lodging, and
activities—to offer packages, quotes,
itineraries, launch marketing initiatives,
process payments, and track the
financial health of the organization.
COMMON FEATURES OF
TRAVEL AGENCY
SOFTWARE
CENTRAL RESERVATION SYSTEM
(CRS)
Like a
hotel central reservation system, the
CRS helps travel companies manage
a wide range of product inventories,
including flights, cars, buses, hotel
rooms, activities, vacation packages
and other travel services.
CENTRAL RESERVATION SYSTEM
(CRS)
The CRS provides a connection to
Global Distribution Systems, or
networks of travel service
providers, to view and access the
inventory of vendors across the
globe.
ONLINE BOOKING ENGINE
An online booking engine gives travel
planners a portal to reserve rooms,
flights and activities directly from the
travel agency website. These are usually
customizable so the widget can be
branded to blend in with the rest of the
company's website.
QUOTE MANAGEMENT
This feature helps agencies manage
various combinations of reservations
customers may choose and offer
accurate quotes on-the-fly. It also
allows agents to present multiple
options for similar packages based
on pricing and inventory of the
hotels, airlines or activity suppliers.
QUOTE MANAGEMENT
Users can save quotes for
packages to compare later,
and create documents with
itineraries and pricing to send
to customers via email.
ITINERARY CREATION
Allow users to view and
browse documents while
online, but prevents saving or
printing them
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
A CRM in the travel industry helps
companies track customer contact
information, travel and purchase
history, loyalty program
participation and more.
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
A CRM also plays an important role in
segmentation for hospitality
organizations, which helps identify
their most lucrative and frequent
types of travelers to optimize
marketing efforts.
MARKETING MANAGEMENT
Many systems offer tools to help market
products in various ways: sharing
marketing materials on social media
channels, optimizing your site with
search engine optimization tools and
managing targeted email or SMS
campaigns.
MARKETING MANAGEMENT
Agencies can use these features to
advertise discounts and promotions.
PAYMENT PROCESSING
Payments can be facilitated with
an online payment processing
feature, accepting all major credit
cards and providing receipts and
invoices.
PAYMENT PROCESSING
Engage customers in their
native language and accept
payments with various
currencies to create a smooth
booking experience.
ACCOUNTING
Manage your agency's financial
health with accounts receivable
and payable and track invoices for
customers and suppliers.
REPORTING
Reporting features allow users to
collect and generate reports about
sales, inventory, financial data,
customers and more to spot trends
that need to be addressed.
REPORTING
Most systems offer templates for
common report types to speed up
creation.
TRAVEL AGENCY SOFTWARE:
• Ezus is a travel management software that helps organizers create custom
events and travel plans. The platform enables organizations to design
budgets and programs.
• Rezdy is a cloud-based B2B solution that helps tour operators sell their
products on websites and multiple distribution networks.
• TrekkSoft is a cloud-based tour and activity booking solution for tour
operators of all sizes. TrekkSoft offers tools to help users manage online
bookings, payments, marketing and more.
• PHPTRAVELS is PHP and MySQL-based travel agency software designed for
the online travel and booking industry. The solution is suitable for owners of
hotels, vacation rentals, travel agencies, tour operations, rental cars,
cruises, restaurants, villas, apartments, bungalows and rooms of all sizes.
TRAVEL AGENCY SOFTWARE:
• BizAway is a travel booking solution to handle business travel and
optimize resources using a simple yet very intuitive interface, retaining all
billing and expenses under control, with incorporable travel policies and
automated approval processes.
• aReservation is an online booking platform that helps tour operators
streamline processes related to ticket sales and rental reservations.
• Online Travel Reservation and Management System (OTRAMS) is a
cloud-based hotel management solution that is suitable for travel
businesses of all sizes.
• ResVoyage is a cloud-based solution that helps small to mid-size travel
agencies and travel management companies build and run online booking
engines.
TRAVEL AGENCY SOFTWARE:
Trawex Technologies has a team of travel
portal professionals, who through their
programming and industry experience can
create a perfect travel portal that will address
the complete needs of travel business,
including tourism operators, travel agencies,
travel advisors, resorts, local accommodation
providers, ticketing agencies and customers.
OBJECTIVES:
LO6. Input data into computer
1.1 enter data into the computer using appropriate
program/application in accordance with the standard procedures
1.2 check and save the accuracy of information in accordance with
standard operating procedures
1.3 store inputted data in storage media according to requirements
1.4 perform work within ergonomics guidelines
(TLE_HETS9- 12OWHP-IIe-f-6 )
16 STEPS TO WRITING EFFECTIVE
STANDARD OPERATING
PROCEDURES:
1. 🤔 Understand how you will present your SOPs. This
step is about choosing your template to fit the needs of the
process.
2. 👥 Gather the relevant stakeholders. To properly map
the processes in use within the company, you need to have
relevant members of the company present.
3. 🎯 Work out your purpose. Are you documenting your
standard operating procedures in order to adhere to
industry standards? Or are you confident your operations
already adhere, you just need to document them? Are you
doing this out of a general process optimization push?
16 STEPS TO WRITING EFFECTIVE
STANDARD OPERATING
PROCEDURES:
4. 🧱 Determine the structure of your SOP. There are
different forms an SOP document can take. Before
beginning one, understand whether this is to be a manual,
a mini-manual, or a procedure document.
5. 🔭 Prepare the scope of the procedure. If you’re
mapping only one procedure within the document you are
working on then you need to understand exactly where the
procedure starts and where it finishes.
6. 👒 Use a consistent style. This is more writing advice,
but you need to think about the purpose of the document
to understand how it should be written. If this is a
document used solely for demonstrating to the industry
16 STEPS TO WRITING EFFECTIVE
STANDARD OPERATING
PROCEDURES:
7. ✍️ Use correct notation, if applicable. There may well be
standardized forms of conveying processes within your company, but
if not you could begin to implement them. Business process model
and notation (BPMN) provides a universal way to explain processes
in a concise visual style.
8. 🏁 Work through all the necessary steps of the process.
Assess the process from start to finish and note down each task
required along the way to complete the process. This can be done in
the form of a bullet point list with pen and paper or a
note-taking app.
9. ⚠️ Try to assess potential problems in the process. If you’re
looking to improve your process as you work through your
documentation, now is a good opportunity to do so. Assess the basic
steps you have recorded and ask if anything else could be added or
16 STEPS TO WRITING EFFECTIVE
STANDARD OPERATING
PROCEDURES:
10. 📊 Determine metrics against which SOPs can be
judged. This is a great opportunity to make your standard
operating procedures actionable and to find a way of
assessing their positive impact.
11. 🧪 Test the process. To make sure the standard
operating procedures you have documented are the most
effective, test the process with the employees who
undertake those tasks on a day to day basis.
12. ✉️ Send the process to superiors. Submit your
process for review by your line manager. Alternatively, if
you do not have a line manager, find a colleague whose
feedback you value and send the SOP document to them
16 STEPS TO WRITING EFFECTIVE
STANDARD OPERATING
PROCEDURES:
13. 💬 Clarify the method of optimizing the process. A standard
operating procedure document should track its own revisions over
time.
14. H Run a risk assessment on the process. A process involves
people or data or something somewhere which can be hurt,
damaged, or lost.
15. 📈 Consider creating a flow diagram. A visual aid to help
other people understand the overview of the process will prove
useful for people both assessing and following the process presented
in the standard operating procedures.
16. ✅ Finalize and implement the SOPs. Once all participants
and stakeholders have signed off on the document and people have
agreed to its use, implement the standard operating procedure
OFFICE ERGONOMICS DESIGN
CHECKLIST:
OFFICE ERGONOMICS DESIGN
CHECKLIST:
OFFICE ERGONOMICS DESIGN
CHECKLIST:
REFERENCES:
https://www.softwareadvice.com/travel-agency/
https://www.trawex.com/travel-agent-software-philippi
nes.php
https://www.process.st/sop-templates/
https://pro.ergo-plus.com/app/type/free/
THANK YOU FOR
LISTENING!
Have a great day!
Prepared: Ms.Princess Joy L. Revilla
Secondary School Teacher – III, FGNMHS
