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Microsoft Premier Support Increasing The Business Value of IT

This document discusses Microsoft Premier Support and how it can help optimize IT operations for enterprises. Premier Support provides proactive services, service management, and problem resolution services. It includes risk assessments, health checks, supportability reviews, and technical advice. Premier Support is designed to increase reliability, reduce risks and downtime, and improve productivity. It provides a dedicated technical account manager to help customers align support needs with resources. Premier Support offers different levels that can be customized with add-ons like third-tier support, on-site engineers, and extended hotfix support.

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Microsoft TechDays APAC
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406 views14 pages

Microsoft Premier Support Increasing The Business Value of IT

This document discusses Microsoft Premier Support and how it can help optimize IT operations for enterprises. Premier Support provides proactive services, service management, and problem resolution services. It includes risk assessments, health checks, supportability reviews, and technical advice. Premier Support is designed to increase reliability, reduce risks and downtime, and improve productivity. It provides a dedicated technical account manager to help customers align support needs with resources. Premier Support offers different levels that can be customized with add-ons like third-tier support, on-site engineers, and extended hotfix support.

Uploaded by

Microsoft TechDays APAC
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Premier Support For the Enterprise

Increasing the Business Value of IT

Paul Peter Garcia Regional Sales Manager

Microsoft Premier Support


South East Asia and Emerging Markets

IT Spending
Technology Change Competition
30% New 70% Maintenance

Microsoft Confidential

Regulatory Compliance Security

Cost Reduction

Keep Business Up & Running

with limited resources for advancing capability


Customer Connection

Business Results & New Value


2

End User Productivity


Source : Accenture IT Spending survey

The IT Landscape Is Changing

Microsoft Confidential

New Priorities
IT Optimization
Delivering Business Value and Growth

Smarter Spending

Now Is the Time to Optimize


How Premier Support Can Help :
Increase IT Reliability and Health Reduce Risks and Downtime

Microsoft Confidential

Increase Productivity

Premier Support Is Optimization and More

Microsoft Confidential

End-to-End Support
Proactive Services

Service Management

Problem Resolution Services

Proactive Services Components and Benefits


Risk Assessment Programs and Health Checks Supportability and Operational Reviews Workshops Technical Advice and Guidance Online Knowledge Preventative Services Proactive Services Benefits

Microsoft Confidential

Problems identified and controlled Reduced migration risks Maximized productivity Platform flexibility and agility

Service Management Components and Benefits


Service Delivery Plan Technical Account Manager Service Improvement Plan Measurement Advice and Guidance

Microsoft Confidential

Service Management Benefits

An advocate within Microsoft Alignment of support needs Technical Your IT and resources Account Access to technology and product roadmaps
Manager

Problem Resolution Services Components and Benefits


Critical-situation management for Sev-1/A incidents
24x7 prioritized phone support Rapid on-site support services Escalation to product groups

Microsoft Confidential

Problem Resolution Services Benefits

Fast recovery Business continuity

Greater peace of mind

The Premier Family of Offerings

What You Get with Premier


Choice of Four Levels Three Service Components
Proactive Services

Microsoft Confidential

Choice of Eight Add-Ons


Global Support
Sustained Microsoft product support in more than one country.

Service Management

Problem Resolution Services

Premier Mission Critical


Third-Tier Support

Scalable service and support portfolio for missioncritical solutions. Direct access to escalation-level Support Engineers during business hours.
Fixed Hours Designated Resource Fixed Hours

Premier Foundation
Basic support

Dedicated Support Engineering

On-site, product-specific Support Engineers.

Solution Support

Premier Standard/Plus
Customized support
Custom

Dedicated or Designated

Support and code maintenance for Microsoft Services solutions.


Custom

Premier for Microsoft Dynamics


Expert support for Microsoft Dynamics.

Premier Ultimate

Extended Hotfix Support


Custom Dedicated Resource Unlimited*

Microsoft takes a direct stake in your IT health

Non-security-related hotfix support for products in the extended support phase.

Custom Support

Support and patches for legacy products.

*May be subject to restrictions.

11

Premier An Overview

How We Deliver Premier


Technical Account Manager (TAM)

Microsoft Confidential

Service delivery with Premier

Your TAM will help you optimize and improve IT operations and maturity through a continuous cycle of service-delivery planning and execution.

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Next Steps

Microsoft Confidential

Get ready to take IT to the next level.


Engage your local Microsoft Services Representative<Ngoc Hai Nguyen +84904062288 > Schedule Planning Meetings

Discuss need for further information on: Premier Support, Software Assurance and Product Lifecycle

Begin executing on PSDM and start identifying the Current and Desired State through Interviews, Assessments Based upon these findings, start building the Service Delivery Plan

Hear more from our Premier customers at www.microsoft.com/casestudies

14

Thank You!

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