Managing Teams
CHAPTER 11: CONTINUATION…
Topics
I. Group Processes V. Types of Team?
1. Group Decision Making VI. Characteristics of Effective
Teams
2. Conflict Management
VII. Current Challenges in
II. Group Tasks and Group
Effectiveness Managing Teams
VIII. Managing Global Teams
III. Advantages of Using Teams
IX. Understanding Social
IV. What is a Work Team?
Networks
Group Processes: Group
Decision Making
ADVANTAGES DISADVANTAGES
Generates more complete Time consuming
information and knowledge. Minority domination
Generates more diverse
Pressures to conform
alternatives.
Increases acceptance of a solution. Ambiguous responsibility
Increases legitimacy of decision.
Techniques for Making More
Creative
Group Decisions
Increased
Creativity
Electronic Brainstorming
Meetings
Nominal Group Technique
Group Processes: Conflict
Management
Conflict - The perceived incompatible differences in a group
resulting in some form of interference with or opposition to
its assigned tasks.
Group Processes: Conflict
Management
Human relations
Traditional View Interactionist view
view
• conflict must be • conflict is a • conflict can be a
avoided natural and positive force
inevitable and is absolutely
outcome in any necessary for
group effective group
performance.
Group Processes: Conflict
Management
Functional conflicts
are constructive.
1
Categories
of Conflict
Dysfunctional conflicts
are destructive.
2
Group Processes: Conflict
Management
Types of Conflict
Relationship Process
Task conflict
conflict conflict
1 2 3
Group Processes: Conflict
Management
Group Processes: Conflict
Management
Avoidance
Accommodation
Techniques
Forcing to Manage
Conflict
Compromise
Collaboration
Group Tasks and Group
Effectiveness
Highly complex and interdependent tasks require
Effective Controlled
communications conflict
Advantages of Using Teams
outperform individuals.
provide a way to better use employee talents
can be quickly assembled, deployed, refocused,
and disbanded.
more flexible and responsive.
What Is a Work Team?
Work Team - A group whose members work intensely on a
specific common goal using their positive synergy, individual
and mutual accountability, and complementary skills.
What Is a Work Team?
Problem-solving teams
Self-managed work teams
Types of
Teams
Cross-functional teams
Virtual teams
Groups versus Teams
Groups Versus Teams
What Is a Work Team?
Employees from the
1 same department and
Problem- functional area who
are involved in efforts
solving teams
to improve work
activities or to solve
specific problems.
What Is a Work Team?
2 A formal group of
Self-Managed employees who
operate without a
Work Teams manager and
responsible for a
complete work process
or segment.
What Is a Work Team?
3 A hybrid grouping of
Cross- individuals who are experts
Functional in various specialties and
Teams who work together on
various tasks.
What Is a Work Team?
4 Teams that use computer
Virtual technology to link physically
dispersed members in order
Teams to achieve a common
goal.
Characteristics of Effective
Teams
Current Challenges in
Managing Teams
Getting employees to:
Cooperate with others
Share information
Confront differences
Sublimate personal interest for the greater good of the team
Managing Global Teams
Group Member Resources
A. Unique cultural characteristics of team members
B. Avoiding stereotyping
Managing Global Teams
Group Structure
A. Conformity—less groupthink
B. Status—varies in importance among cultures
C. Social loafing—predominately a Western bias
D. Cohesiveness—more difficult to achieve
Managing Global Teams
Group processes—capitalize on diverse ideas.
Manager’s role—a communicator sensitive to the
type of global team to use.
Drawbacks and Benefits of
Global Teams
DRAWBACKS BENEFITS
Dislike team members Greater diversity of ideas
Mistrust team members Limited groupthink
Stereotyping Increased attention on
Communication problems understanding other’s ideas,
perspectives, etc.
Stress and tension
Understanding Social
Networks
Social Network
The patterns of informal connections among
individuals within groups.
Understanding Social
Networks
The Importance of Social Networks
Relationships can help or hinder team effectiveness.
Relationships improve team goal attainment and
increase member commitment to the team.
Copyright © 2010 Pearson Education, Inc. Publishing as
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