IT ASSET
MANAGEMENT
Sandip Vasant Pednekar
• Freelance Corporate Trainer & Management Consultant in
• IT Process Certifications, Soft Skills, Leadership, Consultative Selling, Strategizing HR Recruitment, Campus Mentoring, Singapore HR, Education & Contact Management Products,
Colleges Marg Darshak Career Counsellor, Etc. (Ex-IT Professional in Service Delivery, Pre-Sales, Fresher’s on boarding, Secondment, and PMO)
• Certifications:
• ITIL v4
• IRDA IC38 for Insurance
• Cobit5 Foundation
• ITSM Foundation based on ISO/IEC 20000
• Prince2 Foundation and Practitioner
• Engagement Mgmt Level 1
• Certified Quality Analyst
• Skills:
• Corporate Trainings (IT Processes, People & Soft Skills (Strategizing HR Recruitment, Comms, PD, Leadership, Etc))
• Service Delivery / Application Mgmt
• Business Operations, PMO, EDP, MIS Secondment, Captives, Pre-Sales
• Domains acquainted with:
• Aviation
• Telecom & Satellite
• Manufacturing (Auto, Forging, Pneumatics)
• M&S Retail, Procurement / Sales & Contract
• Banking & Insurance, Payroll & Finance
• Governmental, Public
• United Nations Oil
IT Asset Management
• IT Asset Management (ITAM) is “a set of business
practices that incorporates IT assets across the business
units within the organization. It joins the financial,
inventory, contractual,and risk management
responsibilities to manage the overall life cycle of these
assets including tactical and strategic decision making”.
Assets include all elements of software and hardware
that are found in the business environment.
Course Objective
• The objective of this course is to:
• It is essential learning for beginning IT Asset Managers and
other IT professionals involved in asset management, resource
budgeting, finance, software licensing, contract management
and strategic planning.
Course Schedule
Topic Name Day
• Introduction to IAITAM 1
• It Hardware Asset Management
• IT Software Asset Management 2
• Imlementing SAM
• Q&A
• SEAM( Service and Cloud Management) 3
• ITAM Benefits
• Q&A
Day 1 – Agenda
ITAM Foundation
IT ASSET MGMT FOUNDATION
As part of Organization Content is based upon the
Access the Knowledge for
Strategy, Compliance and Philosophy of ITAMOrg and
Managing IT Assets
Risk the Certificate is Part of Exin
ASSET AND ASSET TRACKING
Asset is any Item of value that a Business uses
Asset Tracking is What gives an Organization a Complete Picture of
the Asset it owns and Allows them to Manage the Movements
ASSET V/S INVENTORY
Asset Inventory
• Manages Location of Internal
• Manages Products that are Sold,
Resources, needed to continue
Distributed or Consumed
Operating
• Tracks Receiving, Storing, Shipping
• Tracks Items being Lent out with the
and Sale of Products
Expectations that they will be returned
• Monitors Inventory Turns, Age and
• Monitors Depreciation, Maintenance,
Reorder Levels
and Warranty Contracts
STANDARD ASSET LIFECYCLE
IT ASSETS
Non Agent IP Based Devices Public / Private Clouds
• Printers, Telephones
• Google Drive, One Drive
Software and Applications Digital Assets
• Office, SAP, Oracle
• Images, Audio, Videos
Data Sources Directory Services
• Oracle, MySQL • Domains, Groups, Users
REASONS & BENEFITS
Cost of Lost and Damaged IT Assets Reduces the Total Cost of Ownership of
Hardware and Software
Time to Locate Assets Manually Periodical Review and Preventive Maintenance
saves Workforce Time
Where Assets are Located
Achieve Cost Savings
Who is using them
DEFINING ITAM
Private and Confidential 14
IT ASSETS AND ITAM 4 KEY AREAS
Private and Confidential 15
ITAM ECOSYSTEM
Private and Confidential 16
KEY OBJECTIVES OF ITAM
Private and Confidential 17
BENEFITS OF ITAM
Private and Confidential 18
Day 2 – Agenda
• IT Software Asset Management
SAM – Software Asset Management
www.ThumpsApp.com
Foundation Requirements
Nucleus
Defining SAM
Software Terms
Capital expenditure, or CapEx, are funds used
by a company to acquire, upgrade, and
maintain physical assets such as property,
industrial buildings, or equipment
Operating Expenses or Opex is an ongoing cost
for running a product, business, or system.
Relation between H/w and S/w
Software Assets Composition
Objectives
Benefits
Potential Problems
SAM Lifecycle
SAM Roles & Responsibilities
Stakeholders
Internal Stakeholders
External Stakeholders
Internal SAM Roles
Internal Stakeholders needed to Support a SAM Program
SAM Best Practices
SAM Implementation Roadmap
Phase wise Examples of Consideration
DO Continued at Back
SAM Tiered Approach
Benefits of Tier
Foundation Preparation Q&A
Question 1
Answer 1
Question 2
Answer 2
Question 3
Answer 3
Question 4
Answer 4
Question 5
Answer 5
Question 6
Answer 6
Question 7
Answer 7
Question 8
Answer 8
Revision Questions
Question 1
Defining SAM
Question 2
Objectives
Question 3
Benefits
Question 4
Question 5
Question 6
Question 7
Question 8
Day 3 – Agenda
• SEAM (Service and Cloud Management)
Services and Cloud Management
Foundation Requirements
Nucleus
Defining SEAM
Contract Negotiations
Objective
Assets that should be Managed for SEAM
General Benefits
Benefits of SEAM related to Managing Risks
Concepts of Servicing & Cloud Computing
Service and Cloud
3 Main Cloud Service Models
Moving from In-house to External
Benefits
Possible Problems
Compliance Issues
Practice of SEAM
What is SEAM (Triple Play)
SEAM Lifecycle
Activities of SEAM
Pre-Negotiating Activities are Discussed Later
Contract Negotiations and Signing
Tasks in Contract Negotiations and Signing
Operational and Practice Level after Contract Signing
Tasks in Operational and Practice Level after Contract Signing
SAM Best Practices for SEAM Environment
Pre-Negotiation Activities
Pre-Analysis before Negotiating
Gap Analysis
Role of the SEAM Manager
Foundation Preparation Q&A
Question 1
Answer 1
Question 2
Answer 2
Question 3
Answer 3
Question 4
Answer 4
Question 5
Answer 5
Question 6
Answer 6
ITAM Interfaces
www.ThumpsApp.com
ITAM Interfaces
www.ThumpsApp.com
ITAM Interfaces
Foundation Requirements
ITAM ECO System and Alignment
ITAM Interface Approach
Proper ITAM
ITAM Interfaces
Foundation Requirements
ITAM ECO System and Alignment
ITAM Interface Approach
Proper ITAM
Interfaces
IT Asset Management
Benefits & Best
Practices
IT Asset Management
Benefits & Best
Practices
Introduction
The fact that your IT infrastructure is growing is undisputed; and you know it! Each day new users are
being added and so are IT assets – hardware and software. It’s the responsibility of system admins to
track and manage these assets. Potential IT issues could be resolved quickly, efficiently, and with better
IT administration support, if you have the visibility into all the IT assets that exist in the organizational
IT landscape – network, data center, remote sites, user workstations, etc.
What is IT Asset Management?
IT asset management (ITAM) is a set of business practices that join financial, contractual, and inventory
functions to support life cycle management and strategic decision making for the IT environment [1].
Managing IT assets allows you to get maximum value from the use of the assets, right-size IT inventory,
and optimize inventory purchase decisions and strategies.
IT asset management provides you the means to achieve complete visibility into your IT infrastructure
inventory, helping you gain an in-depth understanding of:
What systems and equipment exist
• Where components reside
• How they are used
• What they cost
• When were they added to the inventory
• Whether they have an expiry date
• How they impact IT and business services
This level of visibility into asset details will help organizations improve infrastructure efficiency and
performance, and minimize related overhead expenses. All organizations, in one way or the other,
perform ITAM. It’s important to implement ITAM practices intelligently, in order to achieve IT
operational efficiency, financial accountability of asset purchase, simpler auditing and compliance, and
long-term asset manageability and maintenance.
In this white paper, we’ll focus on the benefits of proper IT asset management, best practices, and how
to implement it, so it benefits your IT teams, business, end-users and employees.
IT Asset Management Methodology
The major goal of ITAM is to establish a centralized asset repository that accounts for the presence and
purchase of all your hardware and software inventory. To achieve this, ITAM methodology comprises the
following steps:
• Asset discovery, data capture and storage – Discovering all hardware and software components
of IT inventory on the IT infrastructure and capturing their details, such as the type of asset, make,
specification, etc., and storing it in an asset repository
• Asset tracking – Being able to identify and track change in the location of assets, increase or
decrease the number of assets, track assignment status and user information
• Asset lifecycle management – Being able to capture the asset lifecycle data right from
requisitioning, purchase and assignment, to expiry and decommissioning
• Asset reporting and alerting – Being able to generate asset inventory reporting, and receive
alerts on asset warranty and lease expiration
Benefits of IT Asset Management
Gain Control Over IT Inventory
If you are carrying out an effective asset management practice for your
organization, you’d benefit from deeper visibility into your hardware and
software assets. Therefore, IT Admins and support personnel should look
further into viewing and managing asset details of the end-user system.
Asset management gives you the ability to easily view the hardware and
software components of a computer, server, or any other network
infrastructure. Traceability of assets across your IT landscape gives you better
IT administration control and accountability. Using an automated asset
discovery and management functionality, along with your server and
application monitoring tool will allow you to see the computer inventory
details, all while you are actually troubleshooting a server crash or
application performance issue. You can also find out if an employee has any
unauthorized and non-compliant hardware or software on their enterprise
workstation.
• Hosted Virtual Machines
• Logical Volumes
• Memory
• Network Interfaces
• Operating System Updates Applied
• Out of Band Management
• Peripherals
• Ports and USB Controllers
• Processors
• Removable Media
• Software Inventory
• Storage Controllers
• System Information
• OS Update Information
Foundations for success
ITAM Policies, approved at the highest levels and enforced across
your entire organisation are a critical foundation for any IT Asset
Management function or programme.
Kylie Fowler, Principle Consultant at ITAM Intelligence, will present a
case study demonstrating how working with the Information Security
team of a large federated multi-national allowed her to define and
implement ITAM policies, approved at Board Level and
communicated across the business.
1
About Kylie
Kylie has supported organisations including Balfour Beatty Plc and Interserve Plc to
leverage the benefits of IT asset management and achieve their business objectives. Kylie
is passionate about bringing her expertise to support businesses of all sizes to reduce risk
and achieve a return on their IT investment. Kylie is Convenor of the UK SAM Networking
Group, a regular invited speaker at industry events and has published a number of
thought leading articles
