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AETCOM

The document outlines the importance of effective communication and counseling in pediatric care, focusing on vaccination, newborn care, and developmental delays. It provides case scenarios to illustrate how to educate and support parents while addressing their concerns and questions. Key elements include establishing rapport, explaining benefits and risks, and maintaining sensitivity and empathy throughout the counseling process.

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Harshika Verma
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45 views14 pages

AETCOM

The document outlines the importance of effective communication and counseling in pediatric care, focusing on vaccination, newborn care, and developmental delays. It provides case scenarios to illustrate how to educate and support parents while addressing their concerns and questions. Key elements include establishing rapport, explaining benefits and risks, and maintaining sensitivity and empathy throughout the counseling process.

Uploaded by

Harshika Verma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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AETCOM

Communication

Attending

Listening

Influencing

Respond with empathy


Case scenario 1

A nine month old female neonate immunised till 3.5


months is brought to the OPD by her parents for
vaccination. The baby has mild fever but no clinical
findings on examination. The parents have doubts about
immunization as there is past history of death of their
child at the age of 9 months, who also had fever at the
time of vaccination? The parents also want to delay the
vaccination.

How will you educate and counsel the parents ?


Vaccination

What are vaccines?

How do vaccines work?

Are vaccines safe?

Why should I vaccinate my child if he does not have any disease?

Can my baby handle all these vaccines?

Can a vaccine cause any problem in my baby?

What disease do vaccines prevent?

Can I delay my child’s vaccine?


Safe Vaccine Practice

Patient Education and Counselling

AEFI

Safe Injection Practices

Documentation and medicolegal implications


Counselling
Establish report

Introduce yourself

Explain the vaccines - benefits and AEFI

Explain the risks of not giving vaccines

Ask if parents have any doubts and questions

Communicate sensitively,ethicaly , effectively and respectfully


with patient in his/her own language
Case Scenario 2
Mrs A who has delivered 5 days back comes to you in
OPD with complaints of excessive crying of her 5 day old
female neonate. The baby was born via EmLSCS for fetal
bradycardia . Postnatal period was uneventful.Mother
complains her baby is always hungry due to which she
keeps on breast feeding. This has made her stressed out.
She want to know about newborn care and method of
feeding her baby. In addition she wants to know bottle
feeding shoud be given or not?

Counsel the mother.


Newborn Care

Educate and counsel on providing warmth

Feeding

Prevention of infections

Immunization

Explain the danger signs


Case Scenario 3

Mrs A comes to you with her 2 year old male child with
history of developmental delay. He is being investigated
for the cause of developmental delay . Mother blames
herself for this . She is worried about the treatment of
her child. How will you counsel and educate the mother?
Development

Communicate the developmental status of the child

Counsel the parents


Counselling
Establish rapport

Introduce yourself

Explain that on the basis of history, examination and investigations


the child has developmental delay

Explain the diagnosis or the cause if evident

Be sensitive,empathetic and tell them parents should not be blamed


or made guilty

Expain the outcome, complications and need for follow up


Counselling

Explain the need for multidisciplinary approach

Explain danger signs

Maintain confidentiality

Use simple words while communicating

Pay attention to both verbal and non verbal


communication
“A smile on a parent’s face is
hallmark of our achievement ”
THANK YOU

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