STORE MANAGER
TRAINING
Empowering Growth and Performance
in the Workplace
Let’s Learn!
Boost Mobile
INTRODUCTION
What does it take to not only meet but exceed
customer expectations?
Welcome to Day 1 of Your Store Manager Journey!
• Over the Next 3 Days:
⚬ We will learn effective techniques to inspire and manage
your team.
⚬ Discover how to boost sales and enhance customer
engagement.
⚬ Master daily operations to maintain a high-performing
store.
⚬ Understand how to create a welcoming environment
Together, We’ll:
that encourages loyalty.
Build the best Boost Mobile experience for our
customers.
Foster a culture of teamwork and excellence.
Equip you with the tools to drive results and achieve
your store goals.
Let’s Begin with Setting the Standard!
D AY 0 1 : S T O R E S TA N D A R D & E X P E R I E N C E
What impression does your store leave?
• Consistent layout enhances customer navigation and product visibility.
• A tidy environment creates a welcoming atmosphere and reflects professionalism.
• Encourage 5-star experiences by asking satisfied customers to share their
feedback online.
• Implement ‘StampMe’ Loyalty Rewards Program to boost customer retention and
encourage repeat visits.
• Rate Store Photos and discuss what elements make certain stores stand out.
T E C H N O L O GY & T O O L S
• Be savvy with functionalities of POS systems, including
transaction processing, inventory management, and
customer data collection.
• Leverage sales analytics to track performance metrics,
identify trends, and make informed decisions. It would
help in identifying improvement areas of Sales
Representative too.
• Keep informed of the latest mobile technologies that
can enhance customer experience and streamline
operations. Like new 5G Technology, digital wallets, and
customer loyalty program.
REFLECTION QUESTIONS
How does a clean, branded store impact
sales?
What feedback have you received from
customers?
How can you implement StampMe effectively
at your store?
DISCUSSION
What stood out the most for you
today?
D AY 0 2 :
S T O R E O P E R AT I O N S
Role of efficiency in daily operations to drive success
• Maintain accurate stock levels through regular logging, tracking, and
verification of shipments to ensure product availability.
• Order new Boost Merchandize that enhance customer experience and
drive sales, aligning with brand standards.
• Adhere to all guidelines to ensure consistent operations and protect the
brand's integrity.
• Ensure secure access to systems while managing passwords effectively.
• Follow procedures to investigate discrepancies/theft and mitigate losses.
• Streamline processes for time off, refunds, and supply needs to enhance
operational efficiency.
P RAC T I C E S C E N A R I O
Simulate a refund process and
submit a request to gain hands-on
experience.
CUSTOMER ENGAGEMENT
turn one-time shoppers into lifelong customers
Strategies for Create a Welcoming Utilize Customer
Customer Retention Environment Feedback:
Implement loyalty Foster a friendly and Actively seek and
programs, personalized inviting atmosphere to analyze customer
communication, and make customers feel feedback to understand
follow-up interactions to valued and comfortable. their needs and
keep customers Train staff to greet preferences.
engaged and encourage customers warmly and
repeat business. provide assistance as
needed.
REFLECTION
QUESTIONS
• What’s one process you feel
confident in now?
• What tools do you need more
clarity on?
• How can you help prevent phone
or cash shortages?
D AY 0 3 : T E A M L E A D E R S H I P
Are you empowering your team or just directing them?
• Foster an inclusive environment where every team member
feels valued and empowered to contribute.
• Utilize clear and open communication to enhance collaboration
and understanding among team members. Check up on Sales
Representative and Customer Support to see if they need
assistance.
• Implement training programs that not only develop skills but
also inspire and engage employees.
• Equip your team with strategies to handle objections,
maximize sales opportunities, and effectively discuss financing
options.
• Coaching Vs Managing
• coaching focuses on personal development, while managing
emphasizes task completion.
• Coaching offers constructive feedback to improve
performance, meanwhile Managing provides direct instructions
to gain immediate result
SALES TECHNIQUES
• Familiarize yourself with features, benefits, and competitive advantages of our offerings.
• Use Upselling and Cross-selling strategies to enhance customer satisfaction while
increasing average transaction value.
• Learn effective methods to turn objections into opportunities for sales by acknowledging
and empathizing. Turn the objection into a positive. For example, if a customer says the
price is too high, emphasize the long-term savings or value they’ll receive.
• The GREAT Sales Model for Mystery Shops is a structured approach to ensure consistent,
high-quality customer interactions.
Activity:
Role-Play Common Objections and practice responses to typical customer concerns in a
supportive environment.
E VA LU AT I O N
How can you turn a 'no' into a 'yes' in your sales
conversations?
• Identify which team members may benefit
from additional coaching and support.
• What would your reps say you need to
improve?
THANK YOU
FOR YOUR
ATT E N T I O N
