Consumer Awareness
• Understanding Your Rights and
Responsibilities
• Name: [Your Name]
• Class: [Your Class]
• Institution: [Your Institution]
• Date: [Insert Date]
Index
• 1. Acknowledgement
• 2. Introduction
• 3. Meaning of Consumer Awareness
• 4. Importance of Consumer Awareness
• 5. Consumer Rights
• 6. Consumer Responsibilities
• 7. Common Exploitative Practices
• 8. Consumer Protection Act
• 9. Redressal Forums
Acknowledgement
• I would like to express my sincere gratitude to
my teacher/mentor for guiding me throughout
this project. I also thank all those who
supported and helped me with resources and
valuable input.
Introduction
• A consumer is a person who purchases goods
and services. Consumer awareness is about
knowing your rights and responsibilities as a
buyer. It is essential for making informed
choices and avoiding exploitation.
Meaning of Consumer Awareness
• Consumer awareness means being informed
about the products and services one uses. It
involves understanding consumer rights,
reading labels, and making careful decisions.
Importance of Consumer
Awareness
• - Protection from exploitation
• - Informed decision-making
• - Encouragement of ethical business practices
Consumer Rights
• - Right to Safety
• - Right to be Informed
• - Right to Choose
• - Right to be Heard
• - Right to Seek Redressal
• - Right to Consumer Education
Consumer Responsibilities
• - Be informed
• - Check before buying
• - Use products safely
• - Report unethical practices
Common Exploitative Practices
• - Adulteration
• - Overcharging
• - Misleading advertisements
• - Sale of defective products
Consumer Protection Act
• The Consumer Protection Act was enacted in
1986 and amended in 2019. It aims to protect
consumers against exploitation and provides a
legal framework for resolving disputes.
Redressal Forums
• - District Forum
• - State Commission
• - National Commission
• Each forum addresses complaints based on
the value of goods/services involved.
Role of Government
• - Creating laws
• - Monitoring business practices
• - Providing helplines and support systems
Role of NGOs
• - Spreading awareness
• - Offering legal assistance
• - Conducting campaigns
Consumer Awareness Campaigns
• - 'Jago Grahak Jago'
• - Media advertisements
• - School and community programs
Case Studies
• Example 1: A consumer won a case against a
telecom company for overcharging.
• Example 2: A customer received
compensation for a defective appliance.
Role of Media
• - Raising awareness
• - Investigative journalism
• - Broadcasting campaigns and news
How to File a Complaint
• - Gather necessary documents
• - Identify the appropriate forum
• - Submit a formal complaint
• - Attend hearings if necessary
Digital Consumer Awareness
• - Risks of online fraud
• - Rights in e-commerce
• - Tips for safe online shopping
Consumer Awareness in Daily Life
• - Always check MRP
• - Read expiry dates
• - Ask for bills and receipts
Challenges
• - Lack of education
• - Limited access to redressal
• - Unawareness of legal rights
Recent Developments
• - Amendments in 2019 Act
• - Rise in e-commerce cases
• - Online grievance portals
Conclusion
• Consumer awareness empowers individuals to
make smart choices and ensures fair market
practices. A well-informed consumer can
influence positive change.
Reflection
• This project helped me understand the
importance of being an aware consumer. I’ve
learned to read labels, understand rights, and
take action if needed.
Bibliography
• - www.consumerhelpline.gov.in
• - The Consumer Protection Act (1986, 2019)
• - News articles
• - Textbooks and academic journals
